Saint Laurent

Absolutely obsessed with Saint Laurent’s Tribute Heels. They are the most comfortable shoes for an evening event or outing plus they are super sexy! The Saint Laurent at the Aria Crystal Center caterers to an Asian market and had a size 5 in stock when I was looking for a pair to match my dress for the evening.

The customer service at this YSL is appalling, never returning and I would encourage others to go elsewhere unless there’s a drastic change.
Regardless of attire, customer service should be extended to all customers, whether you come in to browse or make a purchase. The salespeople here need to get off their high horse, you work retail. I could care less if you think you’re a class higher just because you’re at YSL.
Don’t judge a book by its cover, period. I left my Prada and Chanel at home, so I came in here dressed pretty casually. Regardless, prejudging people based on what they have on? Rude. Not everyone is going to come to Vegas all decked out. Shame on these people for acting this way.
So here’s why I have a major issue with this place. I came here and I spoke directly to a sales manager about the purse I wanted.
If I was so broke, how would I know the pricing, styles and options for all your purses? I knew exactly what I wanted and planned on spending some g’s on myself and for my family.
My first encounter was fine and it was pretty empty when I came in. I was told the purse would be placed on hold for me because I planned on coming back before heading to the airport the next day. I was actually pretty happy and even mentioned to my husband that I was glad they didn’t pre-​judge me even though I didn’t wear any of my designer things. Boy was I wrong, SMDH.
I came the next day, extremely irritated with the customer service. Dirty looks and snobby attitudes, are you serious? Isn’t your job to make a customer feel welcomed? I asked for the purse that I «had» on hold and apparently it was never placed on hold. That’s interesting, I don’t think the manager took me seriously and thought I wouldn’t come back. I’m going to be less catty and not mention names but everyone in the entire store just stared at me like some broke girl there to steal their stuff, please people.
The woman who I talked to first glared at me as I was trying to explain to her what I had on hold. Less attitude and more help, I’m not wasting your precious time if that’s what you’re thinking. That alone really made me mad, I was going to walk out but I planned on making this $ 2K purchase and had to follow through as this bag wasn’t available when I searched for it in Oregon.
That cut my patience real short and I decided I wasn’t going to look for additional bags for my family or accessories for myself. One sale out of the five I was planning on making if not for the issues. I know I look like a teenager, but if I’m seriously inquiring about something it would be nice to be taken seriously. Your lost, not mines.
Another gentleman ended up helping me and he got it all together, the one star is for him. But as I was waiting, I felt like we were being watched pretty severely. Heck, up until I handed my credit card over, I felt like everyone was trying to see if my card would be declined lmao. Is this teenager really buying this?!
As we walked out, no thank you, no «have a good day,“no acknowledgment from the other salespeople. Still lurking and staring of course… Maybe that teenager is going to steal some shoes on her way out!
Overall, what a terrible experience. I would encourage others who’ve had a crappy experience here to speak up because it shouldn’t happen to anyone. BYE FELICIA!

Purchased my first bag from Saint Laurent yesterday as an early Christmas present for my girlfriend. Needless to say, I was not disappointed. The quality is too notch and the sales associated were all quite helpful and friendly. I did not experience the trouble the other reviewer experienced at this store, which also happens to be one of their flagships. It’s a little difficult to find, but it’s upstairs across from Prada. I think the easier way is to take the shortcut by Balenciaga. The store is right next door to Emilio Pucci.

With the look we got upon entering Saint Laurent, you would have thought we were hobos entering Buckingham Palace. Two employees exchanged looks of disgust as we walked in to the store where I was legitimately considering purchasing a pair of shoes.
Guess what guys, not everyone who is touring the strip wears their Sunday best when it’s 100 degrees outside and there are about a million people in a hundred square foot area on the sidewalks. I’d rather not step in upchuck with my Loubous, or have someone dump their bright red drink on my handbag… not to mention practicality when browsing around in the aforementioned conditions.
Ugh.
Get over yourselves. You’ve lost a customer who likely would have purchased a handbag or shoes. I won’t be wearing and advertising your brand, ever. And let’s say I popped in just to take a look. Who cares?!
I should probably note that we weren’t even dressed like hobos… just normal summer clothes and sandals. Ugh. Take some notes from your much more welcoming competitors in your general vicinity.