Short Line Express Market #6

I always rate service stations by there Beer Selection. I am not a fan of Bud, Miller or Coors. What can I say been there done that. I have other tastes I need to fulfill. This place has a decent micro and craft beer section. They also carry Great Basin which is a Nevada Brewery in Reno/​Sparks area. The «Icky» is awesome. Try a sixer and support NV businesses. If you like message me and we can split Toast to local Biz. Enjoy!

Customers/​clients bring money to a business. Whether it be a 50 cent purchase or a $ 500 purchase. So a businesses main goal is to keep your customers/​clients satisfied/​happy.
With that said, my wife and I came into this shortline @ 1537 on the 24^th, July, for her refil and my 2 powerade drinks. At the counter was a cashier by the name of Michael, who has helped us out with our transactions in the past, but seemed to be having a bad day today. At the register my wife decides to put back a bag of chips she changed her mind on. Michael begins to ring up the items, I slide my card, enter pin, and like always my wife asks to make sure we were charged for a refill not the full cup price.
Michael begins by telling us that we should have told him that in the first place. Mind you, I have not pushed the ok button yet for the transaction.
Wife says, can you do anything?
Cashier says its too late. You need to tell me about refills. What do you want me to do read your mind? (enter pushed reciept printed)
At this time I asked him if he can cancel the transaction.
Cashier tells me he is not authorized to do so. There is nothing he can do. It’s to late, I can’t read your minds. You should have told me.
REALLY?! Shell, this is your employee speaking to a customer down, now we’re the cause. It may have been our mistake, but like this?
So I asked the cashier if he can just put a note on the back of the reciept for our next visit, at least saying what happened and the next refill discounted.
No I am not authorized to do that. I can’t do anything. I figured it was a new cup. You didn’t tell me.(Basically saying, your assed out too bad)
When asked for a manager he replied, no come in the morning. (no manager name, no contact number.)
Had to ask him to write the managers name on a punch out card that he gave us.
On our way out he was still telling us he can’t do anything, but his tone very disrespectful. Disappointed because she herself is a floor manager at the Cosmo, my wife let him know he needed to watch the way he spoke to customers, and it was unessasary to do so in that manner, right or wrong. I was already writing this review, and a letter to corporate in my head.
Im just in disbelief that for one, a man can speak back to a woman with disrespect, and two, an employee can speak down to customaking ding uncooperative, making them the problem, and not coming up with a solution.
It’s a shame. Guess we get to talk to the manager Tammy tomorrow.

You would like to give them the benefit of doubt but the constantly mark items on sale with signs but charge you more at the counter. I have complained several times but it’s like groundhogs day.

One of the few gas stations in Vegas that doesn’t sell 40 oz beers or single tall cans. Everyone else in town does, why don’t you fools sell it?

One of my many local gas/​quick stop places that I frequent! It’s always clean which is great and it sells Shell gasoline (which is one of my preferred brands) I really don’t have a bad thing to say about the place, but if you get a chance stop by ;)