The lady on the phone was very nice and did a great job with booking the character, he did what she said he would do, he sang an intro song, he was funny for like 5 seconds, he sang happy birthday with us, took pictures /let us take pics with him. This was all within 7 min timeframe. For 150 $ plus gratuity that is NOT included, it was NOT worth it. I called the lady that i had spoken to over the phone and tried to see if their was a discount they could offer since we were not satisfied but she argued that he had done everything he was supposed to do and there was nothing they could do. Fine, but we will never use this service again neither will we ever recommend it to others for that ridiculous price.