Sun Valley Automotive

I brought my car in for the works oil change last week. After leaving, my car began making a rattling/​grinding noise under the hood. I called the next morning to see if they could take a look at it since my car wasn’t making noise prior to being serviced.
I was informed that the noise had nothing to do with my oil change but that I could bring it back and leave it overnight for them to take a look at it. Having no other means of transportation nor the funds to pay for their ‘labor’ to look at my car I decided to forgo that option.
I popped the hood on my car and found a screwdriver that had been left during the service, 2 of the screws on my air cleaning system were not screwed back in and instead were on the ledge of the car under the hood, and my prop rod wasn’t secured in place causing it to bounce and rattle against my engine while driving.
But that noise wouldn’t be the result of an oil change, right?
Will not be returning for service from this shop. But thanks for the screwdriver.

I used to use Sun Valley when it was in it’s old location and I followed it to it’s new one. I will NEVER return again. I asked if my AC compressor could be checked and was told I needed to pay $ 80 for diagnostics. I told Cory that any other shop would check it for free and he said he won’t do anything without running the $ 80 test. So I took it to Brake Masters where I had a free compressor test. It was shot (like I thought) and they got my $ 833 instead of Sun Valley. I had the same situation with replacing a radiator on my Suburban. I knew I needed a new one and was quoted $ 200 more than Thomas Automotive right down the street. Really? Come on… is it because I’m a women? This place had a great reputation ONCE UPON A TIME, but now it’s a rip off. Since they care little for customer loyalty over the years, they lost this customer.

First time I took my car there they did great work. Yesterday I dropped my car off for a maintenance package/​tune up to be done. The first time they said it ‘was ready’ to be picked up the service wasn’t done. I ended up leaving my car overnight, they said it would be ready the following day. This morning when I picked it up the only thing they had done was replace the starter and spark clubs. Beyond disappointed with their lack of service, communication. Not once, twice but three different times they were informed of the services needed. I DO NOT recommend this shop unless you’re looking for a half ass job.

I have been using SVA for over 15 years for one reason. TRUST. Yesterday I had my friend bring his Honda Civic to there shop. He had been told he needed front an read brakes and a new water pump by another national repair chain.
Had SVA take a look and here were the results: front brakes 60% and back 70% life not a drop of leak when pressure testing the cooling system. Total bill $ 62.50 (½ hr rate) and by the way they cleaned the brake drums for free!
This is the second time this has happened to someone I referred for a second opinion.
Like I said it’s all about trust.

Great hours with good service. Came here for a smog as they were the only shop open on Sunday and I was in and out quickly. Polite and respectful staff. Thanks.
ps. They are next door to Big Dogs so I’d imagine for someone who would have services performed on their vehicle that took longer than an hour, they could pass the time over there with good food, drinks and sports on the many televisions they have.

I was told by Sun Valley Automotive I needed to pay $ 1400 to fix a seal and I would be out my vehicle for a day. Then I take it elsewhere and got quote for $ 800 for the same problem. So I take it to Qualify Star for honesty and great work. My problem was only an oil filter that wasn’t screwed on tight and the filter wasn’t primed. I knew something was wrong when Sun Valley. changed my oil and it leaked. I took it to them twice to fix it and they came up with I needed a seal job.

I AM A LOCAL RESIDENT, NOT FROM LA.
Yesterday (2÷11÷16) is the last time that I will ever darken the doors of this business.
I dropped my car off, as directed by the office personnel in the back by the detail area from my car trailer. That was about 8:30 am. I told them I would return in the afternoon to pick it up after the detail was complete. I did just that.
I checked in at the office, was told the car was done, I paid the bill in cash, and was led outside the front door and directed to where my car was parked and told that I could pick it up where I dropped it earlier.
I drove my SUV with trailer slowly into the area, turned around and parked with plenty of room should someone need to get into a parking area.
A scruffy looking person started walking toward me as I prepared my tilt bed trailer for loading. He was far more than rude, verbally abusive, with unexpectedly crude language from someone who identify himself myself as «I’m the motherfucking owner» than I expected!!!
I tried to explain that I did check in at the front desk, paid the bill, then was advised to pick up the car as I dropped it in the morning. He told me that I had an attitude, and went into a tirade about people driving in his lot causing $ 1000’s of dollars of damage and that no one is supposed to be in the lot. Apparently he failed to tell his staff. He asked if the trailer was a tilt bed, I answered yes. He was verbally abusive again. I said nothing more, loaded my car, told one of the employees (who apologized profusely for the boss) that I will never come back again.
What he either doesn’t know or doesn’t care is this: a satisfied customer tells 2 – 4 people of their experience. A dissatisfied customer tells 11 – 22 people. How many people do you think I’m going to tell. I immediately started telling my neighbors, family, friends to never go there. I’ve now told personally over 25 people and counting.
I had 4 cars serviced there prior to this episode, but never again !!!
I’ve written just facts, no hyperbole, just facts. Beware this place is owned by a very bad customer relations individual and if you encounter him, best of luck. You may we’ll need it !!!

Awesome, awesome, awesome! Fantastic service, what they charged me was fair, they had it done within 2 hrs. Can’t say enough good about them. I also found out that every other Saturday they hold a free car clinic for women with a free continental breakfast. I found my mechanics.

My man Dave at the front desk was outstanding both in his candor and in his generosity in squeezing us in quickly when a «Service Engine Soon» light on a 3-​series BMW interrupted a road trip.
The issue was a misfire in cylinder 6. After some discussion with a service advisor, we decided to just clear the code and see how things went. The car ended up making it back to northern CA without further incident.
This is clearly a busy place, popular with the locals. I will be forever grateful for the quick and professional attention in helping me to return home safely.

Very honest people, my whole family takes our cars here. First time I brought my car here for squealing breaks on ¹⁰⁄₁₆. Greeted by Mike who had a very friendly and helpful demeanor. Received a call from Terry saying everything looked good and didn’t even need it. Really appreciate the honesty here. Will definitely use that money here for my next 90k maintenance. Been going to Ed Bozarth for my service past 2 years and everytime they ALWAYS try to up sell me and tell me something is wrong or needs major attention. Will definitely start going here. Thanks Mike/​Terry.

Trustworthy and honest mechanics. Love this place! The only auto shop in LV where you don’t feel taken for a ride.

Everything & everyone was outstanding. The waiting room is loaded with great entertainment while waiting for your vehicle. While waiting for my vehicle, a number of people dropped off their cars and a number of picked up their cars, by the conversations it was apparent all of these were repeat business. This alone speaks highly of the quality of service. I will be one of those happy returning customers next time.
Yep. I will recommend Sun Valley Automotive to all my family and friends.

Ripped me off on my 04 Trail Blazer. Took our car in for fuel problem. They changed the fuel regulator. On the way home is was spraying gas all over the engine from the new regulator. I was told to have it towed in (at my expense). That wanted to charge me an hour labor to replace an o ring they left out.
After talking with my attorney, they released the car with no additional labor charge, but I still ate the tow bill. Should have let her burn!!!

I found this place via Unilocal when I needed an emissions test on the fly and most places were closed. It said they were open until midnight, but I called to double check, since the app can tend to be wrong. They told me they did emissions testing until 11pm.
I got there and waited about 5 minutes, paid the $ 19.95, and my car was back in a jiffy with its passing paperwork. (Yes, they are an official emissions station.)
What made me write a review is the fact that the technician took the time to give us (unsolicited) advice about the DMV and registration that saved us hours of our lives — It was extremely helpful and appreciated!

I have been bringing my car here for oil changes for almost a year. The staff is friendly and the hours can’t be beat nor can the price. The only down side is unless you come after 7 the wait time is usually about an hour. So come late or be prepared to wait, however the wait is worth it!

Heck yes! This place ROCKS!
First of all who can beat the hours? Are you kidding me? 7 days a week 7 to midnight, fantastic!
Oil change $ 15 clams? You-​bet-​cha
Smog check $ 19.95, Yes Sir!
Full detail $ 120, get in here!
Everyone was friendly and competent (trust me it is a hard to find duo in Vegas).
Right so, I found Sun Valley Automotive on Unilocal and went for it. I had already been to 2 official smog check places in town, where they could not get a reading on my car. Huh? I thought you guys knew what you were doing. Silver lining I found SVA. They check my car, it passes with flying colors, and I am out the door. Yes, I tipped the technician I was raised with manners shessh…
I will be back for sure for a detail. Listen I LOVE a clean car, but it is just too much to deal with at the moment. Best if you drop it off around 7 or 8 am, and let them hammer on it all day if need be, I am sure it is worth every penny.
I guess they can do full service repair as well (I have a project car for them) $ 114.95 an hour service rate is pretty darn good pricing as well!
The cat that owns this place has been here in town since 1988 (oil change for $ 15 I think he has 88 prices and I am not complaining)… Anywho, he has been here a long, long time by Vegas standards, and that should tell you something.
If you have a sweet hot-​rod, motor bike, RV, or just a regular car or truck, you want to get in here for all of your service needs, this place rocks…

Astounding service! Excellent Customer service.
Super super reasonable price wow!
I’ve never come across someone so professional that where able to detail my BMW 750li with precision. They removed scratches that no one in town and out of town even the BMW detailers where not able to remove them. Totally amazed!
This is my to go place from now on.
Thank you Guys!

THIS SHOP IS THE WORST!
I took my Volkswagen Karmann Ghia into Sun Valley Automotive for break issues. I was told I needed a new master cylinder. I approved a new master cylinder. When I received my car back, I still didn’t have breaks. So I took the car back. The second time Sun Valley had my car they did some brake wiring and kept my car for two to three months. When I received my car back, I still didn’t have brakes.
I then moved back to California and now my Karmann Ghia is being reviewed as to why I didn’t have brakes. The brake system was entirely gone. The brakes, drums, rotors, and boots on the rear were shot. The front as well, the parking brake was stretched beyond fixable and the master cylinder looks as though it was never replaced. If it had been replaced the gas tank would have had to been pulled. I also found out that the elbows that hold my gas tank in are now bent and I was leaking gas.
I am wondering now if I was charged for services not rendered, or if they did do the services and cause my gas issues. Also why would the mechanic not tell me about the condition of my brakes when I brought the car into them for brake issues.
Also, I was charged for a smog that was never done. I was told by the night front desk attendant that my car passed smog but I’d have to go to the DMV for proof because they had my car for so long that they LOST my smog certificate.

I will keep this short and sweet since I’ve only been here for oil changes. They have great service and friendly staff. I’ve never run into a problem here. Yeah wait times can get a bit long for oil changes but for $ 15, I’ll sit back and be patient. My son gets antsy at times, but lately he has the glass case of collectibles and neat items to look at which they’ve just added.
We’ve even left one vehicle and picked it up once it was finished. They are even open until midnight which might come in handy one day. They have complimentary water while waiting and even soda on some occasions. Available to you either indoor or outdoor seating while you wait.
I’ll be here every three months for my regularly scheduled oil changes. :) thanks Sun Valley Auto!

Do Not Go In There!
These people are scum… The type who will mess up your car to make an extra buck (unless you pay up a ransom) – think Jiffy Lube.
My experience: Went in for an oil change. I was low on funds, so I brought in my own oil from auto zone. A few minutes in, the clerk looks at me then goes back to into the shop. He returns almost immediately with a clear bucket and says my oil (I’d actually opened it when attempting to change the oil at home and broken its two seals myself) was the dirty oil returned to where I’d brought it… That I’d been duped and needed to buy more oil from them. The guy was a terrible liar, btw.
I told him to please put my oil into the car and explained politely I knew it was new oil. I was too tired to storm into (out-​of-​view) work area, as I’d just returned from Sydney one day prior.
I get my car back and the oil is at the exact same level and color, ie., they poured all of my good oil out of the $ 30 synthetic 5 quarts I’d brought in and switched it with some bad oil. They even gave me the 5 quart bottle back with a splash of dirty oil that was «left over»… But by car actually takes 5.6 quarts!!!
With a labor rate of $ 105 per hour, why be so greedy? How can people be such terrible humans?
Lots if people like these jerks in Las Vegas from what I’ve heard. Advise: take your car to Pep Boys and watch them work from the waiting room. I did.