Sunshine Valley Pediatrics

I’m giving one star because Dr York is wonderful. His support staff, however, has little to be desired. There have been several incidents with the support staff that caused the loss of the other stars. The first incident occurred when my husband tried to pick up a prescription from the front desk. The staff repeatedly looked in the same spot over and over again. Each time not finding it but looking again and again. After several attempts they looked at my husband and shrugged. After some commotion another pediatrician said she thinks she knows what the script was for and that she would write a new one. My husband said he wasn’t going to just give our son medication the pediatrician thinks Dr York wanted him to have! The second incident occurred when I brought my daughter for shots. They had no record of her appointment. It seems the scheduler forgot to hit enter after scheduling the appointment. They finally decided to squeeze her in. The third incident occurred after we were in the exam rooms. The nurse came in to do a brief history. The nurse was informed of my daughters latex allergy. Dr York examined my daughter and recommended other shots beside the required one. He left. After a long wait a woman came in to give the shots. She was wearing gloves and started giving my daughter her shots. I asked if her gloves were non latex. She said no. She continued with the injections as I reminded her of the latex allergy. She scowled at me and the said «oh she will be fine» and proceeded to finish while smacking the injection site with her latex gloved hand! I should have smacked her hand away from my daughters arm but hindsight is ²⁰⁄₂₀. I asked if she knew my daughters medical history and she said no. Well how does she know if her allergy was severe? What a blatant disregard for a child’s well being. Luckily my daughter only had a mild reaction to her gloves (hives) but the «nurse“didn’t know her history and was willing to risk my daughters well being so she wouldn’t have to go and get non latex gloves. Tsk tsk ! No wonder Nevada has the lowest ratings when it comes to medical care!

After reading the review from Kelly Gonzalez, I thought I’d try to help her. Kelly, your not the only parent, & I’m quite sure that the other parents there would prefer to not have to «WAIT THEIR TURN,» but even more then that, don’t want to wait longer because your too high maintenance & feel you should be first the moment you get there. If your so sure of all these problems to where you have to insult the people there… don’t go there, really, if you know everything, & so smart with how to run a dr’s office, open your own. It disgusts me that you as a new patient somewhere, think that your owed, or entitled to something. From experience, a dr’s office smelling like food is usually because of how busy they are, & had to bring lunch in for them to eat at all. Your analogies are ridiculous, almost as bad as your review, people like you should have to take a state administered test to leave home & interact with others. You should be ashamed of yourself. Anybody that reads your review will realize if your not complaining about something or insulting something your unable to function. Do all the other parents, that wait their turn, a favor & stay home!

I love my daughters doctor she takes her time n answers questions the only problem is it says ppl with rashes plz check in outside for the sake of the others so y do they come in and check in? I don’t want my kids to get sick so what don’t ppl get??? But other then that love my dr…

I’m usually very happy with everything and everyone at Sunshine Valley Pediatrics. Dr. Teresa and Dr. Yang are really great– they take their time with my son and answer all of my questions thoroughly.
The front desk staff, on the other hand, leaves quite a bit to be desired. My son’s appointment was misscheduled (I understand that mistakes happen!) but when I spoke with Celeste to reschedule, she was extremely rude. In fact, when I asked that someone call me to confirm the rescheduled appointment, I was SHOCKED when she told me, «No, I’m speaking with you right now and this will just be your confirmation.» Since the previous appointment was misscheduled, I don’t think it’s out of line to ask for a confirmation for the next appointment.
Again, I really do love Dr. Teresa and Dr. Yang, but the front office staff really disappointed me today! :(

My third and final review. If you take the time to read my previous 2 others, you will see that I genuinely tried to give this place a chance. I have come to discover that no matter how great the doctor is the staff really makes or breaks your experience… and this staff shatters it.
The wait time has seemed to improve which is great when you have a cranky infant in tow. however, the staff’s attitude has not. Sorry not sorry to point fingers, Lauren at check-​out is awful. I’m pretty sure if you told that girl she just won a million dollars, she would still roll her eyes at you and give you a look of disgust. Disrespectful and disgraceful. Granted, there are a few friendly faces, but we all know that people remember the negatives…
I can make it past the bad attitude but one thing that has me steaming and leaving this practice indefinitely is there billing department. Don’t mess with my money!
My son is almost 10 months old, when he was 3 weeks old we had a surgical procedure performed at the office, even with really good insurance (Tricare) somehow I paid a really large premium to the office, I questioned it at the time and they assured me it’s standard practice… okay fine.
Fast forward, skip the boring details. Almost 9 months later, I bring my son in for vaccines, they inform me that if I want to have the flu shot performed it’s $ 15.00 and it is performed in 2 sets. no problem, I pay up. second visit for the shot and the receptionist tells me I’m good to go, because Tricare pays for ALL vaccines and I never had to pay in the first place. Because I paid for the first vaccine she directs me to call the billing department and they will happily credit my account, cool.
After contacting billing 2 ½ weeks ago now, the nice girl on the phone tells me I have not one, not two but three separate credits on my account, one from OVER A YEAR AGO, one from the surgical procedure and this most recent one… ohkaaaaayy. Why didn’t you ever tell me? Why have you continued to charge me for services knowing I have a credit on my account? Whatever, nice surprise to get money back… still not mad at this point.
Here’s the twist. Because we have good insurance, there’s no need for a credit on the account, the money just sits there, so Sunshine Valley is nice enough to write a check for the difference (I’ve been through this before — but they never mentioned other credits LOL) I kindly ask the girl if she could write a check for the $ 200 + difference, she says they will mail it out, I ask her if she can please hold it at the desk for me as I have an appointment in 3 days and I can just pick it up like I have in the past because they failed to mail it months before, she agrees and says it will be ready FRIDAY.
Friday comes… we have to cancel appointment… I live in Mountain’s Edge and this office is in Summerlin, I call to make sure check is ready before I make the drive… surprise, billing manager isn’t in, she didn’t process checks but it will definitely be ready Monday…
Okay fine, I call Monday, nope not Ready, come Tuesday it will definitely be here.
SURPRISE! I come in on WEDNESDAY for an appointment, at check-​out I ask Lauren about the check, before I can even finish my sentence she cuts me off and tells me they mail it out… after I tell her the story she heads back to billing and tells me the billing manager «has no idea what I’m talking about and she mailed it».
OH MY GOD. The incompetence of this place is beyond ridiculous and frankly I just DON’T have the patience to deal with them any longer.
Read my reviews, very rarely will you see this. STAY FAR FAR FAR AWAY FROM THIS PLACE!!! Still awaiting check that will probably never arrive.

We had to leave this office because our insurance changed. They gave me incorrect information about being able to take our new plan and didn’t seem to care that I had to take my two girls to a new doctor as a result. Ok, fine, no need to care about two random kids I guess. But now, nearly a year after leaving I received a phone call reminding me to schedule a check up. I called to say my daughters have long since left, and was met with an abrupt apology. A few weeks later, I receive a post card as a reminder. I guess it was a blessing in disguise that my daughters’ records are no longer being kept by this disorganized group.

nurses are usually friendly and the doctors are great. my son is practically allergic to evrythng and they always accommodated my request for prescriptions and what not. thanks Dr. T!

Dr Robertson and the staff are great. They’ve been caring for my daughter since she was six months old and she’s now a healthy 6 year old. Two locations make it easy to schedule appointments. Occasionally long waits, but worth it because the staff and Drs take their time with the patients.

I’ve been going to Dr Robinson since 1998 my daughter was 5 years old now she 22 and has her own baby. We brought her newborn here. Her appointment was at 4:40 it is now 6 o’clock and we are still waiting. Who ever does the scheduling doesn’t care about the patient and only cares about the money I think it’s time to finally find a new pediatrician. Horrible
It’s very sad!!!
When I ask the front desk who’s does the scheduling they said it’s all per Dr Robinson!

Worse pediatrics office in this valley. Every single time I’m here I wait for over an hour after my scheduled appointment and the staff isn’t exactly friendly. Not to mention there’s always some balance due even though I paid in full.

I made one visit to this office with my 4 month old. It was worse than a visit to the DMV. I waited close to two hours for my appointment and was given nothing but excuses. I would highly recommend avoiding this practice. In addition I needed an extra diaper only to be told they don’t have any.

The absolute WORST wait times. Always an hour wait. I have to lose an entire 2 – 3 hours of my life when I have to bring my kids here. Dr Laura is always closer to schedule but getting an appointment with her is lucky. Dr Robertson worst wait times but Dr Yang may have him beat now. Just unacceptable. Nurse staff is good. Office staff not friendly but fine.

This was the best pediatric experience we have had since or son was born. The staff was friendly, on point and able to communicate clearly with us. Dr Wesley Robertson was funny and great with Mason, explained procedures clearly and was very personable. We felt very welcome and appreciated at this office. I would definitely recommend them to any parent

I have been taking my oldest girl (now 8) to Dr. Robertson since she’s was 1 and they have always been fantastic. I have also seen couple other Dr’s there and they have been fantastic. They practice good medicine and answer all the questions plus my kids love Dr Robertson !

I just moved here and decided to try this office. Made an appointment with no issue at all, staff was extremely helpful.
On the day of the appointment they were very busy. Had only a few chairs in both the well and sick side. We waited about 20ish minutes to be taken in the back. We did the normal stuff, taking stats, and discussing health issues.
My son is extremely asthmatic. EXTREMELY. Numerous hospitalizations in the ICU etc. This appointment was just for a well visit to get prescriptions renewed with a local doctor.
Dr.York was fantastic! I am that super anal, helicopter mom and I adored him from the start. He walked in and introduced himself to my son and let my son ramble away for a good 5 minutes. We discussed my sons history and tested his oxygen level. They noticed that his oxygen level was low and immediately did a treatment. The nurse remembered that my son adored cars and trucks so she got a nebulizer machine that was shipped like a fire truck. My son had no issue sitting still to finish the whole treatment. (We typically have been using inhalers)
Other then the initial wait, I couldn’t be any happier. And that is a rarity for me!

As first-​time parents, we interviewed several pediatricians before choosing Dr. Laura and we have NOT been disappointed. her bedside manner is knowledgable and reassuring, and she always makes sure that all our questions are answered fully. She’s great with our little girl — we’re in the best hands.

I feel that the staff behind the desk are unprofessional when they are speaking loudly and gossiping for all people to hear in the waiting area.

The Doctors are nice, however the incompetent front office earns them one star. In the one year we have attended this practice:
1. They are always running late,
2. They have failed to call to let you know of the Dr is out sick
3. Made us wait in excess of an hour, lying to us saying it would be a few more minutes
4. Kept us waiting while they try to figure out a co-​pay

I take my baby to see Dr York. Although he looks young (mid 30’s?) he is an awesome doctor and knows what he’s doing. I always book the first appointment of the day if possible as they do have about 6 doctors on staff so the rooms do fill up quick in the middle of the day. The one late appointment I had to make after work only resulted in a 20 min wait in the waiting room. They play childrens movies on the tv’s in the waiting room and have a childrens toy for the toddlers to stand around and mess with. If you do have a medical question for the doctor you do have to leave a voice mail and they return your call within 24 hours. If I call in early enough in the morning I usually get a response that day.
I highly recommend this office.
Parking sucks, but the office has no control over that as its on hospital grounds.

This place isn’t anything super special, but I haven’t had a bad experience here yet and we’ve been coming for at least two years.
Sometimes the wait can be longer than expected but if you’re not on a time crunch or impatient then it’s not a problem.
Dr Laura and dr Theresa are really sweet and dr Robertson is cool too. Some of the nurses are more gentle and quick with vaccines than others, but no one has given me a reason to be upset with they way they handle my child. The front desk receptionists are very nice and informative. Check out is pretty fast.
Prices without insurance… honestly I don’t know what to compare it to because this is the first year I’ve been a ‘cash patient’, but I didn’t find it to be unreasonable.
All in all it’s been a ‘typical’ experience having my kid as a patient here. But in happy enough with their services to drive out of my way to continue to see these doctors/​nurses.