T-Mobile

This is one of the better stores. I’ve received help from David and Michelle. Both of them are helpful and fun. David helped me switch over 2 phone lines from another carrier and the experience was good. If you come here, ask for David or Michelle. Actually most of the associates and managers here are helpful so you should be all good.

Had a great experience in trying to get information with Stefanie Gonzalez. She’s smart, funny and has great customer service skills.
I making the switch from AT&T, after 20+ years. Why? Love the CEO, faster LTE, no bullshit and can use the phone internationally without having to refinance the house.

Out of all the locations in my area, this is by far the best location. The employees actually have good knowledge of their products and are very helpful.
My wife and I went in there because she was having issues with her phone and Raul has the solution and took care of it right away.

I visited this store with the intent of buying my wife a new phone as a gift, as I have received decent service at this location in the past. I was instantly greeted by AJ who looked up my account and was ready and willing to assist. Everything seemed to be going great so far. Upon reviewing some phones, AJ showed me that the LG G3 had recently dropped to $ 499 and was a great phone (which I had previously confirmed on consumer reports). I was between this and the G2 which he later told me he couldn’t get (available online at $ 360). AJ instructed me that I could pay the $ 499 over 24 months at 0% which would add just over $ 20/​month to my bill. After convincing me to go that route, he then said insurance was included. After I asked further what was meant by that, he said «oh yeah, it’s required like car insurance.» I further inquired to confirm if it was in the ~$ 20/​month pricing or extra. He then said it was $ 10 a month extra and had a $ 175 deductible. Quick math, if something happened to the phone that means I’d pay $ 175 + $ 240 ($ 10/​mo at 24 mos) totaling $ 415 to replace a $ 499 phone. Hardly worth it. I asked that I be able to buy the phone on the plan he offered me and he told me I could not. It was a requirement to have the insurance. I was wondering why AJ’s hands were shaking and he seemed so nervous telling me this, and I expressed that he had me on the original deal, but if the extra $ 10 for insurance was required I’d have to pass and evaluate my options. I left and immediately called t-​mobile to inquire. T-​mobile corporate confirmed insurance is NOT required, but is suggested. I then purchased the device over the phone with the representative at the same deal without insurance. However, I now have to pay for shipping, and no longer have the ability to have the phone same day. As well, t-​mobile does not have a way of disabling order alerts, so they have now text messaged my wife to tell her the order was placed, and again that the order was shipped.
Thanks to this t-​mobile store’s dishonesty the surprise of my wife’s birthday present is ruined, I have to wait on arrival of the phone, and have to pay for it’s shipping.

I pay like $ 300 a month for my family pant a have 5 lines I can get on other 5 more for the rest of my family with a potential 500 $ …
That been written now is my problem. .
I went to upgrade to the note 4 from an iPhone after an hour waiting one with everything was done they chasing me to the parking lot because I have an access security code on my iPhone I do not remember the password they told me I need to take the iPhone to the Apple store because they can I erase everything on the phone a little bit inconvenience right well ok he’s a silly way I will do it now you leave your note 4 on the store to make sure you came back with the old iPhone I got treated like I was about to still something they have my account information I pay good money every month. And the manager a sorry A55 Mexican b**** to work there she is start talking to me in Mexican Spanish because I do not understand why I have to be treated that way she thought there was a language barrier .
I have never been treated that way in a place that I paid good money every month luckily the guys on the other store on Silverado ranch help me with my another phone upgrade even customer service on the 800 number was very accommodating me for my inconvenience thank you for reading

Well, not too excited with them right now. We upgraded our phones to wireless calling enabled devices, through their Jump program and this location did not process the paperwork correctly. The EIP charges from the old phone are still showing on our account. Not to mention that TMo is sending out texts about promos that the in-​store associates aren’t even aware of. It bothers me when corporate makes life difficult for the frontline people.

Horrible service! I canceled my account because I couldn’t get service at my house. After several attempts to get better coverage they gave me a booster, which wasn’t helping. After my contact ended I turned everything over to the store. I get my final bill and they charged me! Went back to the store and had to clear up again. Not impressed.

My phone suddenly died and I had insurance. The store was very busy when I arrived, however, they got through everyone very quickly and efficiently. They helped me get a new phone and did not BS after I said no to upsells. I was in and out relatively quickly considering how busy they were.

Make really sure that whatever money you ‘save’ by switching over to tmobile is worth the aggravation, and dealing with a store and company who doesn’t honor a commitment. Most staff was friendly, but management was not, and refused to make things right… when it would have been easy to do so.

Got a galaxy s4 here today, I switched from metro pcs and jared was so helpful with everything! He was so polite, I didnt have all my stuff on my sd card so he showed me how to put everything onto my sd card so I wouldnt lose anything before I traded my old phone in, my whole experience here today was great :)

I’m been ones and the customer representative was to helpful !!

The store is new and looks great. It really hasn’t been around long enough to be super busy. The cool part is the organization of the place. Smartphones in one spot, basic phones in another spot, and so on. The staff are friendly and willing to help. The best part though, I have to say, is that it smells like the Subway sandwich shop when you walk in. Subway is a few doors down. Love that bread smell.

Stopped by this store with my daughter, 15 minutes before the store’s closing time, only to ask what options we had left as far as getting a new phone. This was the second time we had the pleasure of dealing with Stephanie. Not only is she the nicest and prettiest gal in the store, but she really knows her stuff! She is the most competent of all customer service personel and truly went above and beyond to help us out. We walked out of the store smiling and felt more than satisfied with our transaction for the evening, and most of all, the customer service. Stellar employee!

Everytime I come to this branch, it seems like they have more customers waiting in line than representatives. Some branches offer a sign in sheet, each time I’ve been here, they haven’t offered one. I’ve come on a weekday, in the middle of the day, and I’ve been here on a weekend in the morning, same thing. Hopefully they can work on this. I’ve been to one branch that would answer small questions while they attended to other customers that were waiting for something to load or to transfer, this branch needs to work on serving their customers in a timely manner.

Normally when I come here for problems with my phone and to make accessory purchases there’s a long line for people paying their bill in cash. It always takes forever mostly to get to a salesperson so they can deal with these people.
I just can’t understand why people can’t pay their damn bill online, does everyone in Vegas not have a checking account or know how to use the T-​mobile website to pay?