Ted Wiens Tire & Auto

Great service, needed to tire replaced and it was done in less than a half hour! Thank you guys!

Worst customer service ever I swear! This place told me I needed countless repairs done on my car, I got them done they tried to make it seem like you’re getting a «deal» but you’re not! Not only did my repair mess up another part that wasn’t messed up before taking it here, they refused to FIX THE PROBLEM! They have a sign that says ««HELP THE CUSTOMER» that is exactly what they DID NOT do today. Instead they told me that I had to pay over $ 500 for a repair they never told me I had when I went in originally! I will NEVER take my car here again after today they disappointed me and clearly did not HELP THE CUSTOMER! Take the sign down if you can’t back it up.

I had taken the afternoon off to get some things done and ended up getting a flat almost immediately after leaving work. It was upon arrival at the coffee shop in the same lot that I realized I had a tire issue. I prefer to take my car to the dealership for everything, but I wasn’t making it any further than the other end of this parking lot before I would be risking hub damage.
The good? My tire was replaced and I was on my way in 45 minutes. I was told it would take an hour and a half, but they had me on my way faster than the original quote. This is really what I came for so overall a good experience.
Customer service could use a little tweaking. He sold me the most expensive tire, but I could have negotiated this. I knew he was doing it, but I just wanted to be on my way. My employer does a lot of business here and there is a partnership discount. I asked the guy about it and he said there wasn’t a discount. I nicely asked him to check with someone else because I knew he was wrong and he refused. Again, annoying, but I just wanted a new tire. The next day at work I asked someone at my company about this discount and they said there is absolutely a discount, but this guy couldn’t be bothered to check. Coworkers thought I should move this up the chain and get this guy in trouble, but I’m not going to do that for a 5% or 10% discount or whatever it is. It was just his chance to make or break the customer service experience and he chose failure.
Overall, I have a new tire and they got it done quickly, but the customer service left a bad taste in my mouth.

My car was overheating, and figured it was just the radiator and or thermostat. I’m glad I took the car into ted wiens on warm springs and eastern, come to find out, I was also in need of a new head gasket! Plus my cylinder head required more work then projected, and the shop didn’t charge me anymore then they had quoted me, which made me feel they are very sincere, and loyal to their word! Thank you to the whole team at Ted Wiens on warm springs, and eastern! I would recommend this shop to any, and everyone in need of basic service, to extensive repair!

I have gone to this location quite a lot of times, The customer service that they have provided was a Plus. Juddi was so friendly and very knowledgable, my first visit to this location was just to get 2 tires and alignments, i ended up getting 4 new tires, oil change, and alignment for a very good price, Juddi had talked me through and she definitely knew what she was talking about. The mechanics who worked on my car did so well. Since my first visit, i have always gone back to them with any services my car needs and same goes with my familys. I recommend this place for anyone, Very good service, friendly staff, clean facility, knowledgeable employees. Thank you

Fast friendly service! Used my discount card for free oil change! YAY!
Have come here a few times for same reason. Never had any issues

Juddi and the staff here at this location are fast, friendly and knowledgeable. Bring my fleet and personal vehicles for work and will continue to do so. They have been able to handle all jobs no matter how large or small we have thrown at them.

Excellent service. I was in a bad spot. Blew a trailer tire on the freeway and needed all new ones. Mang Juddi took my call and got right on it. I arrived to find they had a driver drop the tires off and they mounted them quickly. Was nice to have one less thing to stress about that day. Thanx again for great service and great prices.

I love this place. They have the best service and they don’t rip you off. I’m a woman who doesn’t know much about cars, and sadly neither does my boyfriend. So when anything happens to my car they always take the time to make me feel welcome. I will never go anywhere else… Thanks guys you rock did I mention I always refer my clients to this shop they really are the best ever. And I’m always impressed how quick they are. Amazing crew.

I’ve been taking my car here for years for the trustworthy and quality service. I won’t take my car elsewhere.

I have to admit I was looking at the reviews just now and I realized that this might be a little hard to believe but I loved this place and will be bringing my car back to this place for future service.
I heard this place through my ex husband and he specifically recommended a certain person because they are friends. I trust his judgement. I am glad I did. Took my car to Sahara Jeep Dealership on Sahara and Decatur and got quoted 6700 $. I nearly fell to my knees and had a hard time believing. Yes the car has 113k but has been taken care other than ware and tear. So called ex husband and he gasped at the quote and recommended Chris over at Ted Weins on Eastern and Warm Springs and I got quoted after diagnostics 2100 $. Showed up four days later and Chris saved me an additional 200 $ for a total of 1900 $!
Great place! He will take care of you! Ask for him!

I have had my truck worked on twice in the last month by this shop, and both times the work and quality of service were excellent. I was given fair and accurate quotes, and when the bill came there were no surprises. The staff were courteous and professional and I felt confident that my vehicle would be well taken care of. On both occasions my truck was also ready to be picked up exactly when the manager, Juddi, said it would be. She knew exactly what parts my truck needed and ensured I was not over charged, very friendly and knowledgeable. I am very happy with this shop and plan to return whenever I need work done on any of my vehicles.

I am updating my previous review to state that when I originally took my car in, it would occasionally make a clicking noise, which I was told by two other mechanics, meant the cv boot. After leaving Ted Wiens, not only is the clicking worse, my car has begun to grind and click constantly and louder than before. After my previous review, I was called by the store and told that it was the bearing that caused the problems, not the cv boot. My question is this: if the mechanic knew what was causing the issue, why didn’t they fix it? If it was not my cv boot, and it was only my bearing, why wasn’t that fixed instead? Not only am I out if $ 400, but I also have a vehicle I don’t feel safe driving and has been parked since I picked it up from this shop. All they care about is the profit, and not about actually helping their customers.

Came in to get my tire changed on my Camry. They were fast, friendly and very helpful.

So I needed new set of tires. Came in and Chris took care of me. I got new set of bridgestones for a deal that nobody in town can beat. He also did my alignment for me and got me back on the road. Fast and easy. I’m coming back for years to come!

Very happy with the service I received when I picked up 4 new tires and an oil change. The staff was friendly and they didn’t try to rape me on pricing for extras I didn’t need.
Will go back again, finally a shop in my neighborhood I can trust.

Before Heading to the Vape Summit in Houston Texas we went and got a full set of tires mounted and all the fluids checked and changed on our VW.
Service was great and surprisingly very quick. They had us in and out pretty fast! I’ll most likely drive across town in the future Instead of using the dealerships by my house up north.

DO NOT TAKE YOUR CAR HERE! I was given the wrong oil change earlier in the year and am still having issues and having my time wasted by this poor excuse for an auto repair shop. I made the mistake of coming here when I saw the $ 19.95 oil change on the sign out front. Big mistake. They upped the price to $ 44 something, AFTER they already made the oil change. But the guy was so kind and discounted it to $ 34. Shortly after my check engine light came on. My mistake for not getting it checked out sooner, but I took my car a few months later to my regular shop and found out the error code was from a wrong oil change and engine oil pressure sensor. Had my oil changed and the light remained on. Had the light checked again 2 weeks ago and the error codes remained the same, so it was recommended that I come back to Firestone. I was given a free oil change and a «service.» And yet again the light came back on with the pressure sensor. So now I had to come back for a 3^rd time because the sensor wasn’t checked and or fixed when it was «serviced.» Also, my coolant fluid level was completely bone dry. Granted there is a leak in that, but shouldn’t that have been diagnosed when you «serviced» my car? I assume you would have noticed it if you filled the fluids up, as you claim. The guy currently working on my car has made excuses for why the sensor was not fixed 2 weeks and even had he audacity to tell me that it’s written on the paper that if they light returned to bring it back for a diagnostic test. Why, so you can charge me $ 100 to tell me again its the sensor?! You have got to be kidding me. If you want your time wasted and your car messed up, I recommend this place, otherwise save yourself the time and hassle and go somewhere else.

Dropped my car off here on Thurs my husband has some knowledge of cars he stated that my air wasn’t working he knew it was not the compressor but thought maybe it was a clutch connection or blower problem and we asked for a diagnostic test. FAST FORWARD FRI AROUND 2 We get a message saying it is my blower. I call back and they say that they have to run a diagnostic and it will be $ 100 ???wait did I miss something I thought that’s what we asked for. Went and picked the car up at 4:30. They were just starting the test. MY HUSBAND AND I both didn’t feel comfortable leaving my vehicle here after this. Total waste of a day. I STILL HAVE TO TAKE SOMEWHERE ELSE MONDAY

I appreciate Chris P. you responding to my review, however my issues with your people trying to sell things to people that they really don’t need frustrates me and others… I did not get the chance to address this with you until I had it checked out, but I brought my truck in for an oil change a few weeks before I brought the car in with the light bulb issue and I was told my truck needed the tie rod ends replaced. I was told they were loose and wearing out.
I took my vehicle to another mechanic and had the same items your shop pointed out as needing repair and I was told there was nothing wrong with my tie rod ends or anything else dealing with the under carriage of my truck.
I know sometimes business may be slow, but trying to take advantage of people will not generate good reviews or repeat customers. Yes, you give a military discount so an oil change at you place, however the stretching the truth of what needs to be done boils down to one of two things;
Trying to make money off of unsuspecting customers who may not know any better to achieve the bottom dollar for your store, or mechanics who want to make extra money by spending more time on a vehicle fixing something that really does not need to be fixed.
Plain Honest and Ethical workmanship will generate repeat customers and referrals which will exceed the bottom dollar for the store. I know you have a few guys who really care about the customer and will go out of their way to take care of the customer as I have had this experience here and showed my appreciation to the mechanic with an extra tip, but there are a few who are in question of only supporting the bottom dollar of the store.
Again, I thank you for the response and I am happy to see someone who cares enough to read the reviews.