Ted Wiens Tire & Auto

Hans at Ted Weins, is a great example of perfect customer service. Very fair and honest with estimates without adding pressure to the sale. I will be back for this reason and use Hans as my personal service rep. For my vehicles, and will refer Hans and Ted Weins to my friends.

Came in today for an oil change. Did not even have to make an appointment or wait at all. What makes this place even better is the staff. Tina was very helpful and sweet! If I’m ever in this area I would def come back! :)

I’ve been coming here for several years with great service. This time was a totally different experience. They had my car all day on wed., didn’t complete all the work. They needed to get a part which would be there fri. Or mon. They wanted to keep my car the whole time. Not acceptable. I had them put the car together and i would bring it back for the part. They made an appointment for 9a they said it would take 2 hours. I dropped it off the night before in hope that they would get it done early. Arrived at 10 to pick up the car, they hadn’t even started it. By my appointment it should be done by 11, which I had no problem waiting an hour. I asked how much longer and they would not give me a time said they would call me when it was done. I said you quoted me 2 hours and my appointment was at 9. She said well that’s what it calls for 2 hours. We only have one tech today. Then why would you tell me 2 hours than. She said that’s what the paper says. Then don’t tell me 2 hrs. She was condescending as if I was asking for something more than what she told me. Her behavior was unacceptable and no apology !!! Really ?? If this is how the new people do business I won’t return. I have no problem if you just tell me what is true !! And be apologetic when you can’t deliver the service you agreed upon.

Will not return. I have been going to Ted Weins for over 5 years. Unfortunately, my experience with the store on Rancho and Decatur has changed that. I previously had great experiences with the Spring Mountain location and the Dowtown location for off road items. I had a tire replaced 3 months ago at the Rancho/​Decatur while having my oil changed. They rotated my tires and improperly placed the weight when balancing the tire. As I left I heard a loud ticking, I immediately took the vehicle back and the service manager noticed it was hitting the brakes. Wanting to go home due to closing time, he said it will fall off and to bring the car back and they will repair. As he stated it did fall off. I never thought of it and never took back. Now fast forward 3 months, I came in to buy the matching tire for the other front wheel. This time the exact same tire was $ 65 more plus they wanted to charge me to balance the other tire to repair their mistake. I never documented anything with them due to prior experiences. Back to Costco for all my tires from now on.
UPDATE: the manager has agreed to match my prior cost and informed me that it was 8 months ago not 3. The cost however is not the motive of my review. It is how repeat customers are initially treated, not how they are treated after having to complain. I do admit my fuse was shorter than usual due to dealing with a blowout. The manager did do everything in her power to resolve the issue and I left much happier. I tried to post update earlier but Unilocal would not allow me.

Told me a slew of things I (Knew) were wrong, but let me go with just my alignment. Took a minute, but that’s O.K. I’m pleased, I’ll probably go back just because it’s close to work, but $ 80 ugh

Friendly staff. Had a free oil change offer so was using that. It just takes too long though. Feel bad saying that because great staff and good service but wouldn’t recommend just for oil change. Had an «appt» for 3 pm car wasn’t pulled around until 330. And I’m still waiting. As usual told me what else needs done to car but otherwise almost done. That was 15 mins ago. Free oil change only reason came here because wait time is too long.

I absolutely love the staff here ! Very helpful all around, Ozzie was awesome let me borrow a charger for my phone while I hung around and waited for them to finish up my car ! Of course automotive places tend to confuse you with a ton a fixes but they were upfront with the fixes I need which I truly appreciate ! Great job guys ! only place I go to from now on period !

I had a coupon for a free oil change, so I ventured out to Rancho and Decatur to cash in. I was told it would be 45 minutes to an hour. It was actually more than an hour and fifteen minutes. Tax was not included, but didn’t amount to much more than two bucks. They also didn’t try to up sale me to the next level, which was nice. Ozzie was friendly and informative, explaining what was done and what was recommended. He seems like a straight shooter. Even though it was free (basic oil change), I don’t know if I would do it again. The savings wasn’t worth the travel and wait time. The actual service and customer service was fine, but it did take a while. I certainly don’t think that was due to mine being free, as they were genuinely busy. If they are convenient to you, it might be worth a shot.

I bought a used truck thats about 19 years old and it probably wasn’t started started for a few years. I knew it needed a lot of work, but for now all I needed was an oil change. I took it in and let them know what was going on and to just change the oil. I dropped the truck off at 11:00 am and it was ready until 1:45…Wow! almost 3 hours to change the oil? I did request to have my brakes inspected but I didn’t think it would be an additional 2+ hours. Even though it took quit a long time I feel they performed a thorough inspection and the service rep comped my oil change. They’re a full service shop and have plenty of service techs working so I’m confidant they can fix just about anything. The waiting room is air conditioned, has TV, free coffee and free wifi. FYI, buy their promotional service card for $ 20 and you’ll get 3 free oil changes.

I have been here before had good service, the thing that annoyed me this time is the amount of time I was told and how long it took … I would rather be told the longest time then a inaccurate shorter time … So to get oil changed and brake pads I was told 45 to 1 hour for oil change and 45 min to hour for brake pads and I spent over 3 hours and the waiting area with little or no update … Arrrg… come on ted wiens get it together… Think about your customers
Joyce Murrey

This used to be a good shop a few years ago. Now, it is the kind of shop everyone worried about. The last 4 times we have taken our vehicles to this shop, we were informed that something broke as they were working on it. The service rep gave us attitude when we questioned the «coincidence» each time. There are other quality shops around. Save yourself the money and frustration and go else where.

DO NOT GO TO TED WIENS
I bought tires in June, after getting them put on. I drove my jeep and found lug nuts that were loose on the back tire. The manager said its my responsibility to make sure the lug nutz are on tight. I could not believe the manager, he asked me were my tools were.
I went back then six months later to have my tires rotated and balanced since i paid extra for there lifetime maintenance on the tires.
I watched them work on my jeep and they never did balance my tires, just took them off and rotated them.
Since the lug nutz were loose when buying the tires, i was little skeptic that the tire lug nutz maybe loose again. YES THEY WERE LOOSE. I had another tire not tight, this time you could feel it driving. I didn’t bother going down to TED WIENS and complain. I Am NEVER GOING BACK TO THEM. UN SAFE, HAPPENED TWICE TO ME.
GO TO DISCOUNT TIRE. THEY TOOK CARE OF ME, TIRES ROTATED AND BALANCED 25 BUCKS. AND ITS THERE POLICY TO MAKE SURE THE LUG NUTZ ARE TIGHT WHEN GIVING THE CAR BACK TO THE CLIENT.

This review is a bit late coming, but having seen the $ 20 for four oil change card guy come through my office complex today, it occurred to me I ought to get around to writing this. Approximately six months ago, I took my wife’s car in to get the oil changed with one of those cards. Paid the difference for better oil since it’s an older Toyota.
Service guys come back with a few issues that are «urgent». No big deal, most places do this. One of those issues is that the oil pan is leaking, and they want to charge $ 75 to clean the bottom of the car and find out where it’s coming from. I decline, take the car home, pop it up on the ramps and take the pressure cleaner to it. Oil is leaking from the drain bolt on the oil pan. I touch it and it’s about as loose as it can possibly be to still stay in the pan. Tighten it up with a torque wrench and it’s good to go.
Hand loose oil pan bolts, really? I understand you guys aren’t making a whole lot off of the card there, but doing a terrible job and then trying to stick me for it is bs no matter what business you’re in. I will not do business with any Ted Wiens shop, and I’ve since warned any friends, family, and anyone around when the coupon card guy comes a calling to not do business with this company.

This isn’t even the closest Ted Wiens to my house, but the guys there are just so great I don’t want to go anywhere else. They always do a great job of checking out the car, and are very helpful and realistic about maintenance and repairs. I’ve never felt like they were trying to pull one over on me there.
The waiting room is also quite nice, with plenty of seats and free wi-​fi. Best of all, they let me bring my dogs in with me while I wait. :)

Time flys when your having fun! Oddly enough I had a fun time getting my oil changed here!

I usually never review any site but in this case, I think it’s worth it. I recently got my Oil Change and Wind Shield Wiper changed from this location. I usually go to the NorthEast Location and found these professional very helpful. It was friday and they were extremely busy but they still took me in even thou it was close to closing. I found this site’s professionalism refreshing from the common places I’ve dealt with in the past. I will be returning to this location (Thou it’s out of my way) just to receive such great service. Thank you gentlemen for such a great professionalism! Awesome Service.

I am absolutely impressed with the service and quality of work at this place. They the issues with my car that two other shops were not able to fix. And they even spoke to my husband on the phone who was not able to be there himself, pretty 5-​star if you ask me. I can go on and on about my experience at Ted Wiens but the bottom line is that this place is our new go-​to auto shop, PERIOD!

I’ve been in town for 32 years now and first was recommended to Ted Wiens in the early 1980’s when they were downtown. At that time, they offered to ‘knerl’ the front spindles on my 1950 Chevy Pick-​up to save me replacing them. It is that type of «save the customer money» that is still alive and well at this location at Decatur and Rancho. When you go, ask for Randy. He is the type of honest, hardworking mechanic that you just don’t find everywhere. I’ve followed Randy thru a couple shops in our area in the last 10 years and now he is at Ted Wiens, Decatur and Rancho. I hope he stays here ! ! But if he doesn’t…I’ll track him down again. He is that good ! !

***FOR CUSTOMER SERVICE ONLY***
I say speak to Brandon when you check in and out! I’ve been going here for years for basic oil changes, the service technicians tend to screw up here and there but the oil change is cheap ($ 31.00 [get a punch card and it’s $ 26.00] and they rotate your tires for free.
Up until last Monday I would only go on Saturdays when I needed an oil change. But this one time I went during the week and received the BEST CUSTOMER SERVICE EXPERIENCE I have ever received at THIS PLACE. Not only was Brandon courteous and polite– he didn’t bullshit me. I asked how long it would be w/​out an apt — he said an hour– and an HOUR it was! at check out– he said «Your car looks great, just get a new air filter» PLAIN AND SIMPLE– whereas the other times the CHECK OUT GUY is always telling me whats wrong with my vehicle and always trying to sell me useless products or upgrades that I don’t need (My car is brand new BTW).
Only thing about this particular auto shop is that they always screw up something. One time they lost the air screw to my tire– this last time– they didn’t put the hub cap on right and it came off while I was driving! But the only difference is that this time when I called Brandon and explained my situation– he was completely understanding and did not hesitate to replace my hub cap free of charge– PLAIN and SIMPLE– NO BULLSHIT. In the Auto business, mechanics/​Techs never admit they’re wrong nor do they take responsibility for their mistakes and then offer to pay– nothing is free. So I was very impressed on how well he handled the situation. BRAVO!

If you’ve read any of my other reviews I consider them VERY fair and I never take away from even a bad establishment something good that they may have going for them. That said, I WILL NEVER BRING AN AUTOMOBILE HERE FOR ANYTHING EVER AGAIN!
From the first time when I came in and was quoted 2 different prices for the same job then charged $ 400 more at the register for the repair (which was dropped after I pointed out I had paperwork showing the price I was quoted as an «out the door price») to the total misdiagnosis of a problem later.
More so than most auto shops, this place appears to be inept in knowing how to repair a car much less knowing exactly what’s wrong with it. I’d have to assume that they just want to fix things that don’t need fixing and replacing things that don’t need replacing till eventually they figure out what the original problem is. Its unfortunate that some businesses choose to be as unethical and irresponsible as this one. If you being your car there, just make sure it’s something easy to fix and you know what the problem is BEFORE you walk in the door.
Specifically on my last experience with this repair shop, I was told that a squeaking belt was caused by a tensioner and two pulleys on my serpentine belt. After suspecting that they had no idea what they were talking about, I went to the dealership for a second opinion and a mechanic friend who works there. As suspected the problem was misdiagnosed again and was actually a leaking water pump that was leaking onto the serpentine belt causing the squeaking.
I WILL NEVER BRING ANOTHER CAR HERE FOR ANY REASON WHATSOEVER.