The Cleaning Authority – Las Vegas

So let me start by saying I did not check out the reviews on any site for The Cleaning Authority. I scheduled a quote and Spencer came out, looked at my house, explained their cleaning schedule and quoted me a price. The price was fair and one of the least expensive of the companies I had come out. Two ladies come to my home and spend about 3 hours cleaning. I started with their service 4 months ago and have no complaints. On their first visit we had a cleaning issue with our granite counter tops but they quickly resolved it and it’s never happened again. They hit the mark on everything else! The same ladies have come every time, on time and sometimes a bit early! The ladies I have here do speak English but you can tell it’s their second language. They DO take PRIDE in their work and ask each time before I pay, if I am satisfied. I receive a reminder call a few days before my scheduled cleaning. This month I had to change the day of my service because I wasn’t going to be around. They gladly rescheduled and gave me options so that I would have the same team of ladies.
We get so busy with life that we sometimes forget to write about what’s good and good service. Conversely, when we feel we’ve been wronged we can’t wait to write a scathing review. I would not have thought to write a review until someone whom I recommended The Cleaning Authority’s service to informed me of all the bad reviews.

I had a horrible experience with this company that I am still not over after almost 2 years. They cleaned my home every 3 weeks for years and I had a change when my mom passed June of 2013. I think there was a change in my crew on my make –up appointment and my mom’s jewelry was in a plastic Baggie which had her Hawaiian bracelet worth a lot if $ but most important it was priceless because it was a family heirloom. It came up missing after that cleaning and I never let the Cleaning Authority back in my home. I never got any help or feedback and it’s my word against theirs. I’ve suffered everyday, a feeling of guilt not protecting that bracelet that meant so much to my mother!

It is my own fault for not checking Unilocal prior to acquiring The Cleaning Authority for their services, but I’m doing this in the hopes that you are smarter than I was and will do your research. I’m not one to write reviews actually, but feel strongly enough. The truth is that I stayed on with them MUCH longer than I should have. Both my husband and I work A LOT and it was out of convenience.
I signed on with them at the recommendation of a friend but unfortunately it pretty much went downhill immediately thereafter. I will highlight three major issues (among many):
1. My husband and I are kind of safety nuts. We lock our doors, arm our security system, have indoor cameras etc. On multiple occasions, not only was our front door left unlocked completely, our security system unarmed, our cameras were also messed around with (moved out of the line of sight of the front door, turned around completely). Shady. I would call and complain, they would apologize and ensure that the staff would be trained, I would call and complain, around and around.
2. The cleaning was very inconsistent. Sometimes the house would be great, other times they would forget to do the entire second floor. Because of our security system we know when people come in and out of the house. Sometimes they would be in and out within an hour. Our house is 3700 square feet and not possible to clean top to bottom in one hour. In addition, they broke things. A lot.
3. The management is horrible, particularly the husband (it is co-​managed by a Husband & Wife duo). He is incredibly rude and completely dismissive when you call and try to complain. Even in the worst of situations (they found out that one of their cleaners was stealing from clients and I was a victim) he was still callous and dismissive when you would think they would be doing everything in their power to retain clients. *DISCLAIMER* They do have some wonderful people working for them Josie in particular. She is the only reason I stayed on with them as long as I did.
That is my story — the truth is if I were afforded the opportunity to put ZERO stars, I would. Best of luck.

I wish I checked with Unilocal before I used these people. The initial cleaning wasn’t bad so I said yes because I was desperate, and two weeks later I waited for my noon appointment that never showed. So by 12:30 I called the office and was told they have an arrival window of an hour… First time hearing that. But they couldn’t make it by me till much later so I rescheduled. The following week two different ladies show up and cleaned my house in one hour and 45 minutes. I have a two story 4 bedroom 2.5 bathroom house so please guess how clean it really was. I have never paid for such a horrible cleaning job in my life. I called the office to cancel and she wanted to send them back to finish but I refused. If they have such a poor work ethic and do that crappy of a job then I don’t want them back. The cleaning job they did was embarrassing and I will never recommend or use them again no matter how desperate I get.

Shame on me for not getting on Unilocal before I tried this company out. I should have known that after the owner, Ode, came to give me an estimate and then never called me back that it was not a good cleaning service. I was the one to call him back about a month later, and he scheduled me for the next day. Although the ladies who came to clean seemed very pleasant, I cannot say that they did an excellent job. I was so excited to have someone clean my house for the very first time, but when the 3 ladies from The Cleaning Authority left, I found a large area of scratches on the tile in my kitchen. I have saltillo tile. It is not cheap or easy to replace, and they didn’t even bother to tell me. Also, bizarrely, they had thrown away a birthday card I had on my counter that I was getting ready to give to a friend. Just weird! I called the office immediately after they left to tell them about the scratched tile, and after asking me why I was canceling any further service and I explained about the scratches on my tile, the woman on the phone didn’t offer any kind of apology, just said she would cancel me. Not exactly stellar customer service. As far as the cleaning – sub-​par. I will be cleaning all of the toilets in my home again – I was shocked at how minimal their attention was to nooks and crannies. And this was supposed to be an initial deep clean – they didn’t hit every tall area in my house. Not impressed is a nice way to put it. Very disappointed in what was the first house cleaning of my life for my birthday at the age of 37. Look elsewhere for a good cleaning company!

One of their cleaners ran over the belt of a shirt hanging in my closet with the vacuum, burning the belt. Unfortunately, instead of just letting me know, she removed the belt from the shirt and hid it in the back of a drawer. I found it over a month later. When we called Spencer, he was short with my husband and told us that Ruth-​Ann would call us back. She called us back and told us that none of the cleaners admitted to doing it, and accused us of lying and blackmailing her. All we wanted was for them to apologize and reimburse us for the ruined shirt. We are no longer using their services, as they obviously are not trustworthy. Now I am left wondering what else may be broken, ruined, or missing from my home.

I just read the reply from a person (D. Spencer of The Cleaning Authority posted 10÷14÷12) with whom I have never spoken with, who is in fact the owner of the company. I find it weird that he would reply to my negative review on Unilocal versus calling to speak with me since the last phone conversation with the manager was 10÷12÷12 and in that conversation I requested to speak to the owner (who of course was unavailable). I wonder if this is why some of the reviewers feel that the owners are hard to reach — speaking of course about the person who manages the office. If you notice the manager — sorry I meant D. Spencer — even replied on 10÷14÷12 to a post made by someone else a couple of months ago. And what’s even more interesting — this post was made Sunday ~5pm on 10÷14÷12 and they’re CLOSED ON WEEKENDS. I’m not going to go back and forth with this manager — I only want to talk with the owners. I’m getting the impression that they may be unaware of the slow demise of their business.
As for my Responsibility in this matter: I should have read the reviews before making my decision to pick this company. This cleaning should have been easy money (an EMPTY 1200sf condo that 24 hours prior had all the carpets and tile floors professionally cleaned leaving just the oven, 2 toliets and showers to be cleaned; the condo is move-​in ready — just stagnate from being empty for a couple of months) for 2 cleaning people. But lesson learned; l plan to make good on my error — I also posted a review on Angie’s List.
P.S: I also should mention that I work for 2 of the largest healthcare systems in Las Vegas and I will be informing EVERYONE I work with how unsatisfied I am with this company and how unprofessional their office manager /​owners are.

They were good at the beginning, but as the months went by, I saw that corners of the floors were not being cleaned properly, dust was never wiped off cabinets, and one of them was on the phone a lot of the time she was working. And I am not sure what their deal was with slapping light switches, but for heaven’s sake, I ended up turning on all lighting they needed before they arrived.
The incident that took me over the edge was I received a phone call from the Cleaning Authority one day shortly after services were done that day. He explained to me that one of the lady’s phone was left at my home. I thought that strange as she is normally attached to her phone while here. I told the gentleman that I had gone through the house and did not see it (I always had to rearrange knick-​knacks and rungs). Just as I said that I noticed there was a phone plugged into our charger on the kitchen counter. I told him I found it in a really nasty tone. He said the lady would be back at the end of her day to pick it up. Funny, it rang a few times before she arrived.
Anyway, she thanked me when she picked it up. I was a bit upset at this point regarding the whole thing, but I thought, maybe I can overlook it. I figured I would give myself a week to think on it. But the next time they came to clean, the other lady (not the owner of the phone) came to me and said she thought it was my phone she plugged into the charger and that’s why it was left here. Seriously? You really think I am going to buy that? Why would you plug in my phone? It would have been better to just drop it, now not only has the incident happened, they lied about it. Based on that and their cutting-​corners cleaning job, I had to find another service.