The Home Depot

eh, just needed to get a latch and padlock to secure storage unit which some numbskulls decided was open season to go shopping in!
in any case, this one is the closest to me, the layout at this store is decent if you know what you are looking for
I only knock them down to 3 stars because I special ordered a fire door here, and they called me about 4 – 5 times telling me it would arrive at different dates throughout December
it finally got here last week of dec, I told them I would pick up in couple weeks
I don’t mind the updates for delivery, but they really need to get a bit more accurate in this area, as when I first ordered, I was told 2 – 3 weeks, then 4, then it was coming in early, then not… on and on
when I went to get the latch and padlock yesterday, I stood in the pro area and wanted to let them know I would pick up the special order door next weekend
I stood there for over 15mins, and while they did have other contractors buying with the pro desk services, they were fully staffed with about 5 reps working that area. It just bothered me that as I stood there looking like a «dummy» not one even acknowledged my waiting or even greeted me. it’s not like they were THAT BUSY, as two of the girls there were standing towards a back register gossiping
oh well, I said screw it and just went to self check out, let them hold the fire door til I am good and ready to pick up, was just trying to be courteous and give them an update… haha courteous, something they need to learn here

I’ve never been to a Home Depot where assistance wasn’t readily available until I went here. I couldn’t find someone to help me if my life depended on it. The only employee I saw in the store during my visit was the cashier manning the self checkout registers. And if you’ve been to Home Depot then you know how hard it is to find stuff sometimes. Things aren’t quite where the aisle signs lead you but this usually isn’t too much of an issue because there’s always someone around to help you.

It is the crew that makes this store work!
And it is the crew that keeps me coming back!
They always seem to go above and beyond what is being asked.
That kind of service is rare!

Customer satisfaction truly sucks, if you have a question or if need help you are on your own. I found a tile that I liked and wanted to buy 650 sf of it, they couldn’t find it I called the flooring department and they said they don’t have it. I came back to the store and found it myself, made the purchase and make a next day pick up. Well I’m here now for about 1 ½ hours and they can’t find it again. I am a contractor and really can’t waste any time so this is a big no more shopping at this place. There are other stores that would love to have my $$$$$$$$

Have done many home projects and Home Depot provided the means to get it done. Was recently in a place that didn’t have a Home Depot and it was miserable. A few times I couldn’t find products in a small town hardware store that I normally would get at HD. I ended up having to order the home repair items online. Wish they carried more air conditioning parts! The paint department is great at matching paint colors to the sample color. Very knowledgeable staff in all the different departments. This store is mostly convenient for being on my way home. Not exactly in the best neighborhood, but still the same set up as all the other stores in town. This just became my least favorite Home Depot! Closing down all three isles of plumbing during peak business hours is not the smartest thing to do. Off to another Home Depot!

I needed a part to fix my toilet, so naturally I headed to Home Depot to get the necessary part. There were so many parts, I couldn’t find what I was looking for, and I was pressed for time. I saw a worker a couple rows down. He was hard at work, busy stocking. None the less, the gentleman dropped what he was doing and helped me out. Charles was very knowledgable and helpful. Thanks for the excellent customer service, sir.

They have almost anything that you need to fix your place and they have friendly staff.

Great experience at this location was helped quick and got a great deal on some of my items I even had help loading my stuff into my car can’t beat that great customer service.

Being a new home owner is hard enough.
Then come to this store to find supplies good luck! You may find it or not, they might be there but to find someone to help you or find it on your own good luck. You go to find someone to ask but they more then likely won’t know where it is (flashback best buy) If you see someone with grey hair yell get their attention ASAP because if you miss them trust me someone has them already! ;)
I feel like they have tons of basic supplies at this store the wood is basic nothing over the top or nice. If you want wood don’t come here.

Home Depot is really the only spot I could think of to buy boxes to help out my sister for her next big move… This location is more convenient than going to U hahl store. The boxes were a bit over priced. I use to work for a moving company so I’m aware of how much moving material cost. Although the materials to assist her, in my opinion were overpriced, the guest assistance and costumer service was very helpful! I was assisted to the isle I need without a wait or a strain to find an employee and was also granted a cart near a floor associate who was using it to make it easier for me. Pleasantly surprised!

This is a very standard Home Depot. We stopped by to pick up a few things before a trade show, and everything was easy to find as the lay out was pretty similar to the Home Depot We use in California.

Not a bad HD… most staff actually make an effort to be of service.

Very courteous staff. The staff advises and assists you gladly and properly.
One star less, because they use there also self-​service checkouts.

How can you not love this store?!
I’ve checked most of the stores in town for the best price for hardwood floors, this is the place, not Low’s, not Walmart or other stores.
Even remodeled the bathroom all by myself with their tiles.
Just as they say: ’ you can do it, they can help’!
And indeed they do, most of their employes are super helpful and friendly, ready to help you find what you need and explaining how to use it!

Home depot was one of my favorite stores to shop at and I never have any problems shopping there. I had the very worse customer service ever at this store, at this loction. I advice you if you are to return something in the garden area don’t do it at this decatur store, or do it just to piss off the help there because they are too lazy to return your stuff. They will find some excuse about it. I am the return queen so I heard it all from store but this place started making up stuff to try to say they couldn’t return it lol.
My experience… I needed to return a plant that I didn’t want. The older lady was like this plant was so dry (mind you I water this plant every 2 to 3 days). I give her the receipt and she says this receipt is from a year ago. (I just bought the plant a week before.) She shows this receipt to some big white guy and he says this is not even from our store and they both look at each other. I look at them like they are two idiots and I tell them that this receipt was from this year and to refund me for this plant. I have no problems returning any item from any home depot store, so do your job and return it. The lady looks at the guy for approval and he says yeah go ahead and return it. Two lazy people walking around not doing anything. They could at least do their job and return it, I had my receipts and everything. They wanted to find something wrong, so they couldn’t return it to me. If I wanted to be mean I would go to their corperate office and complain but that would just be a waste of my time because they are not worth it. Not going to shop at that location again. I’ll be shopping at other home depots where I know the service is always good.

I’m not a big handyman type, but I’ve been coming here a while since I used to live near it and it’s conveniently on the way to work.
I have to agree with earlier comments that the customer service here is a hit or miss. Sometimes when you are working on a project, or have a basic question and finally find someone, you get referred 2 or 3 times to another associate in the maze of wood and products before you find the right person to answer your question. Other time’s an associate won’t look you in the eyes, hoping you won’t ask them.
But the last 3 times I’ve been in, the first associate I’ve asked on 3 different projects had the answers for me right off the bat, and took me directly to other items related to help me better build my project. I feel bad for them sometimes, because I think they start helping someone, then another person interrupts while they are in mid-​helping, and then another person will interrupt that chain. But I don’t mind being patient as long as I get the right answer and pointed in the right direction.
One of the main reason that I go back, is I’ve never had a single problem returning any unused portion or item (screws, drills, nuts, bolts) at the return counter. Every person that helps me does my return no questions asked, and I appreciate that I don’t have to explain myself. I typically turn right back around and spend it on materials for a new project.
Almost all of the counter staff is always friendly, if not kind of robotic when I’m purchasing, and that’s ok-​working there looks like a lot of work and I can understand that.
I also like the fact that they are open pretty late.
I do get kind of annoyed when some of the workers outside rush my vehicle, and I actually avoid the Tropicana entrances so I don’t have to deal with it.
I don’t dislike any service I’ve gotten here-​so I will be coming back because it’s convenient.
Cheers!
~MikeB

Whenever I come to town I shop at this store, but have not used any of the contractor services till week of Feb 12 2013.
My normal and trusty handyman was out of town, so I turned to HD to install a replacement security door at one of my rentals. First step they have to go do a measure for which they charge you $ 35.
2^nd step they contact you with options.
Well we didn’t get past the first step ‘cuz the contractor reported ‘the door cannot be replaced’. End of story.
When I asked for the measure dimensions was told «there are no dimensions, I just told you the door CANNOT be replaced! These are professional door installers, if they say it cannot be replaced it CANNOT be replaced» Hmmm… all very odd, and since you do not have the option of communicating with the guy who did the on-​site evaluation there’s no real communication… very frustrating.
SO, since my handy guy got back to town this week (Feb 18^th), asked him to go out and let me know what it would take to resolve this issue.
Report from the site:
— Me: So Tim, can you fix it?
— Tim: Well sure, I mean you have to do a small repair to the frame, but no problem.
— Me: Ahhh you have any idea why the HD guys could NOT do the job?
— Tim: Nope, no idea its pretty straight forward.
Bottom line: for me going to HD was a total waste of time, $$, and energy. If you need a screw or a part, go to HD. If you need professional service look elsewhere.

I definitely love customer service here (home depot in general).
If you don’t know how, they’ll definitely tell you how or even refer !
The people here, most of them are good at their craft so definitely knowledgeable.
Watch out for their DYI classes usually on Sat morning. Check different locations for different lessons. They often have something kiddo friendly as well.

Seriously, the WORST customer service ever. I swear the «Sales Rep» Ginny did everything possible to NOT sell me a refridgerator. Besides being rude and not so intelligent, Ginny was slow and didn’t care one way or another what happened. Employees are few and far between and when you do find one, good luck if they know what they are talking about.

I usually come here since it’s pretty convenient for me but the customer service is definitely hit or miss. Some people are great, but once in a while I run into some that are so rude, it leaves me shaking my head.
1 star for location
1 star for the good ones
1 star for home depot
–2 for the rude ones.