Tropical Smoothie Cafe

Every time I come here there is only one person working and I always have to wait for 20 min. In addition, they are always out of what I order. Today is my last trip after 10 attempts. Ill go somewhere else from now on. If I could give negative stars I would.

Came here twice and NO one is ever up front. First time, I waited a good 10 minutes before someone to appear. And when he came out he was talking to someone who was dressed like a manager and continue to ignore me until they finished their conversation. But I was hungry so I sucked it up. Came a second time because its on my way home and I was again, hungry. Again NO one was up front. Called out loudly twice and no one came. So I just went next door to the gumbo place.

Been here about 5 times now and haven’t received great customer service yet. I think I was greeted at the window maybe once. Normally it’s just window open and the total demanded of me. No enthusiasm or smiles.
One time I came through and a female cashier told me «the item I wanted was still frozen, so it would take longer». Cool. Ironically I ended up getting it faster than other visits.
The drive thru menu is at an awkward slant and I found it difficult to read the first time I came.
They’re still pretty new, so hopefully management gets the employees to at least pretend they somewhat give a damn. Unfortunately, this seems to be the common theme with multiple locations from reviews I’ve read. The best location for service has been off Cheyenne and the 215, in my experience.
Cmon guys! You sell a great product! Have a better attitude!

Came for happy hour (5pm-​7pm) which was buy two 24oz (4.99) and get the third one for free. Got blueberry bliss, paradise point, and Bahama Mama for meh. Soooo good! Was definitely happy.

Newest TSC location near me. Been here only once so far and I already like it better than the Flam/​Decatur location. The logo looks a little different but the smoothie is the same.
I’ll be back for sure because it has a 24 HOUR DRIVE THRU!

Almost passed this location up. Their new logo makes it look like a generic Tropical Smoothie but I guess the entire company is rebranding. This must be a new location because I couldn’t find this one to check in on Unilocal.
I pulled up to the «24 hour» drive thru since I didn’t want to walk the kids in. After repeating «Pear’ific Green Tea» 4 times (she couldn’t understand me), she asked me to pull up to the window to continue ordering. I asked if there’s a menu at the window for us to look at while we are ordering. No response, so I pulled up to the window as requested. She said «I couldn’t understand you through the drive thru. What did you want to order?» I repeated «Pear’ific Green Tea with no sweetener or turbenado.» I asked for a menu for the kids to review. She left the window and came back with the catering menu. I’m losing patience at this point as it’s definitely more troublesome experience than if I had just walked in. She leaves the window again, so I decided to just go in to the restaurant.
The experience inside wasn’t much better. The menu is all the way up against the back wall but the ordering counter is about 20′ from that wall and there’s a partition in the line of sight from the ordering counter. Strange setup. The kids couldn’t read the menu from the counter so they walked over to the bar where the menu is more visible (however awkwardly far from the cashier). What made it even worse was that while ordering at the counter, the cashier was ringing us in at the drive thru window. Lol. It was just such an awkward experience. Maybe it was because she was the only employee there so she had her drawer setup at the window to accommodate the drive thru?
After we finally got our smoothie orders in, I added on a spinach salad. She asked me if I wanted the small or the large. I told her the large as all 3 of us were going to share it as a side to our dinner. I asked her for the dressing on the side since we were going to accompany it with our dinner at home. She replied «all of the toppings are in separate containers on the side.» Perfect! HOWEVER, when I got home and opened my salad, the bed of spinach was under all of the containers of toppings (yes the containers are placed IN the salad), and the toppings took up about ¾ of the box. Large salad? This was not even close to enough for all of us to share even as a side. There was maybe about 6 oz of spinach in the box, some turkey bacon that had a weird taste (almost tasted like fish, if that makes any sense at all) and the peaches on the salad are from a can with syrup. Ick. Not even in the slight bit satisfied. What a waste of money. I used to order salads from Tropical Smoothie all of the time. They were huge and delicious. This was definitely not THAT…
The cashier wasn’t as friendly as the staff at other locations, however she wasn’t rude either. She was just there to take my order and then make it.
We did get a good deal on our smoothies because we ordered during their «happy hour» so it was buy 2 get 1 free AND because it was Sunday I got a free supplement added to my smoothie. That was probably the only positive to the experience.
Overall (and unfortunately), this location failed to deliver what I expect of this brand.