Tropical Smoothie Cafe

I purchase tropical smoothie quite often at other locations and have nothing but great service however this location I could not say the same thing about. I now work nearby and have been here 3 times in the last week. The first morning was around 10:30am pulled right up to the drive thru and wasn’t acknowledged or asked for my order for 14 minutes!!! Then to wait just another 5 minutes at the window before receiving my drink. Quite ridiculous considering there was no one in front of me. Talk about a ridiculous amount of time to spend in a drive thru line with no other cars. The second time I gave the indoor service a change. Yet again I stood waiting to order for over 5 minutes then waited about 10 just to get my smoothie and it was not busy whatsoever. Then today to top it off I stood at the register ready to order for exactly 11 minutes ! (Yes I did time it to see if they would get to me in a timely manner) Not only was I waiting to order I was never acknowledged. With 4 people working behind the counter its quite sad not one person could even tell me they would be right with me. I know at the other locations not only do they get to you in a decent amount of time (3 – 5 minutes seems to be reasonable) they greet you upon entering. This location just doesn’t seem to be up to the standards the other ones seem to hold. Not to mention over ¾ of their food choices say «temporarily sold out» therefore there are very few items to choose from meal wise. Visiting this location has been incredibly upsetting not only the poor service just the demeanor of the employees overall. I hope someone has a look into this very soon.

the chicken chipotle club keeps me
comimg back here. it’s amazing. this location is pretty convenient although i was turned off by the handwritten sign on the drive thru speaker about not accepting rewards app (tacky). the customer service here isn’t consistent. but again the food is great and so is the location.

This location really needs to get it together! Every time I come in here it’s something! Last time the credit card system crashes and they couldn’t get it reset! This time, they don’t have the ability to use the TS app! Update ur systems!!! Staff is nice. At least that’s a plus!!! That’s the only reason u get three stars. Good job staff!

Drive through here all the time. Today, a friend picked up my smoothie and brought it back to work and it was the worst smoothie I have ever had. It was mush. Normally the smoothies are fantastic! I called the restaurant and spoke with Denise, who was very apologetic. She even remembered who I was as I always order the same smoothie. She showed great integrity with offering to replace it anytime I come back and she also said she would make sure everyone else there knew about it.
Although I did receive a poor product today, the integrity they showed will keep me coming back!
Thanks Denise!

From 3÷19÷16
Came into Tropical Smoothie for lunch and to get something refreshing to drink. This place has a great variety of wraps and sandwiches, fruit and of course, smoothies-​duh! I got the Avacado smoothie which was filling enough for me and tasty.

I totally forgot to take a picture of the actual smoothie I bought… smh.
But anyways, it was called a «Paradise Point» and for someone who has NEVER been here, nor has bought an actual smoothie in his life, it was so delicious. I normally make them at home in the blender or nutri-​bullet. I think I’ve found my new meal replacement when leaning out and watching my calories. I like the fact that they have a nutritional value scale in front of the cash register when you order. This location was pretty clean for the most part. Service with a smile, and the guy who took my order brung my order directly to my table… which I thanked him for. I wonder if they all do that? I’m sure I’ll be back to try a few more flavors. Probably will try different locations too.

The service here at this location is horrible. The employees are rude and non accommodating! This is the second time I’ve come here in the past two weeks and it will for sure be my last! I’m so sick of their attitudes and slow service. It literally disgusts me to give
money. The only reason I do is because I have 2 toddlers that love their smoothies! Something really needs to change because this is no way to treat customers! One week an associate says they can split smoothies the next week they cant! Like give me a flipping break and be compassionate to people with kids trying to give their kids good quality drinks. Ugh!

This is the slowest Tropical Smoothie I’ve ever been to. I waited over 20 minuets for a smoothie and it cut into my short lunch break. I’m surprised that they have a drive-​thru for being so slow.

Every time I come here, their service is super slow. I went in the drive thru I had three toddlers in the back seat and asked if they could split a smoothie three ways… they told me no they can only do it two ways. Uhm? Okay is one more way that difficult?
There’s also no «hi how are you?», when you approach the window you’re just told the total.
Doesn’t seem like they really want work there or like they even want to make money. Don’t come here if you’re in a hurry. Sometimes the wait is like 20 minutes long just for one drink.
At least my smoothie was delicious.

My only complaint with this place is the long waiting times. Regardless if you order inside or via drive thru, expect to wait a while for your food. That is to expect since the smoothies are made with fresh ingredients. However, it is worth the wait. The staff is always super friendly. Customer service has never been less than exceptional here. The flatbreads as well as the smoothies are amazing. I always get the chicken pesto flatbread with an avocalada smoothie. At first I was skeptical to try the avacolada because I didn’t think avocado would taste good in a smoothie but it is AMAZING. This place is much better than the Craig location and WAY BETTER than the Aliante location.

«She barely knew your name»
— — — — — — — — — — — — — –­­­­­­­­­­­­­­­­ — — — — — — -
Quick Review™
+ Service — in the morning — is great.
+/​-​Smoothies are alright. Aaaaight. Service during lunchtime is hit or miss. Don’t come here in a rush. Like at all …
— Free smoothie during birthday was not honoured. Check the check-​ins, yo. I ain’t a newbie. They wouldn’t honour a single birthday freebie for a stupid ass reason and I will never set foot in here again. One-​star all up in yo’ face!
— — — — — — — — — — — — — –­­­­­­­­­­­­­­­­ — — — — — — -
I am not necessarily proud of this, but I have tried nearly every smoothie and sandwich on the menu. Not every smoothie at some Tropical Smoothie Café® at some point, but almost every smoothie from their menu exclusively at this location.
Why? Well … ain’t shit else open (besides McDonald’s®) around here that early. And I need shit to eat early. It is right across the street from the CSN campus.
Service is fine in the morning.
Now, what is my proverbial beef here? I’ve been here dozens and dozens and dozens of times (verified check-​ins: 58, although I have been here more times than that) after all.
I received a birthday email for being in their E-​Club (which is worthless, by the way [not just because they won’t honour what is sent, but because there is no point to it]) and printed it out like a good lil’ soldier.
Pro Tip: The E-​Club is useless. Don’t join it.
For whatever reason (I am not IT), my name did not print with the stupid email. I don’t know. Don’t really care. My name is on my ID card and I have the printed electronic mail. If one would go through the trouble of searching for the email template just to … what … photoshop someone’s name off of it … don’t you think that you would just also insert one’s own fucking name in there? I mean: seriously.
Pro Tip: Photoshop your fucking name on there if it prints sans.
No one accused me of photoshopping another person’s name off of it; however, how else would it be nameless if they are insistent that they are never sent that way and they cannot honour it. The manager said fuck off in not so many words.
I had been here over sixty fucking times in a relative short period of time. If they shit on a regular customer like that, what kind of service do you think you will get while going through the drive-​thru or just dropping in one day.
Possibly the second worst run Tropical Smoothie Café® on Planet Earth* …
*Second last to the Red Rock Resort one.
I don’t play games: enjoy your one-​star from a long-​time customer that will never patronise this location again. Cheers!
Pro Tip: Ask for the manager to be fired.
— — — — — — — — — — — — — –­­­­­­­­­­­­­­­­ — — — — — — -
Rating: One-​star, «Eek! Methinks not.» (Consider this a corrective mechanism.)

20 mins waiting and no one has taken my order. Who runs this place? And the black male who finally takes my order is sarcastic about the whole situation. Don’t ask me to tip, if you can’t even take my order in an ample amount of time. There’s only 2 people working here on a Sunday. One in the back, one in the front. Beyond slow.

My daughters and I visit this location at least once a week. Typically via the drive through.
The staff are all amazing and helpful. I love the Health Nut, the Mocha Madness and the Peanut Butter Cup smoothies best. The menu changes periodically with new items and it never disappoints.
Thanks for the great food and service TSC!

Awesome friendly service, accurate and prompt and not to mention delicious perfect place to spend a lunch break.

Great service, a little slow but worth it because their flat breads and smoothies are A1

Today at my work, myself and two other coworkers ordered some items from this tropical smoothie location. It was three smoothies and two chicken pesto toasted flatbread sandwiches. When we got our order our smoothies were fine but one of my coworkers found a hair in her sandwich when she took her first bite.
My coworker called tropical smoothie to speak to a manager whom didn’t sound at all sympathetic. The manager did offer to replace the sandwich but since she was already on her lunch break my coworker couldn’t leave. So the manager took my coworkers name and number and promised to replace the sandwich. Personally, after seeing that hair, I would rather get a refund because that was really nasty.

1 star for the service. It’s beyond slow. It’s probably because they only have like 3 employees working. And how come if I use a bogo coupon, you can’t stamp my punch card? I still paid for one smoothie. Stupid. Also, if you order multiple items, they still only punch your card 1 time. So stingy. I go here a lot, because it’s omw to work, but there is another location on flamingo that I will probably go to from now on.

So I am addicted to Tropical Smoothie… No, really I am. I think they are putting some addictive agent in the drinks. They are that good! I give them top marks for their drinks. The Peanut Paradise with Whey is my fav. The Basil/​Lemon/​Mint/​Orange is new and killer!
I have been to 4 LV locations so feel pretty confident when I give this feedback. In addition, I frequent their establishments at least 2 – 3 times a week. I said I was addicted!!! :p
The wait is usually 5 – 10 minutes. Longer if there are more than 2 people in line. So be prepared. This really isn’t a fast food establishment. Quick isn’t their motto. I have stopped going to their location off Flamingo because the wait was just ridiculous each time.
Their food is ok. I have tried their Thai chicken salad, chicken wrap, and chicken salad on walnut bread. The food is fresh. But it is expensive for the amount you get. The last 2 times I got sandwiches the filling part of the sandwich was so small, it was all bread.
Bonus info… they have a stamp card and infrequently give out coupons. They are worth it though! A penny saved is a penny earned! :)

Prices and portions are a little better than Jamba Juice, and food selection is decent.
Went by late last night, I got one of their superfood smoothies– the Mean Green (?), with kale and spinach and mango and pineapple. Get it with Splenda to save some cals, and the smoothie is a meal at 380 cals. Very filling, very tasty, very sweet.
Joined their website and got an email for a 99 cent smoothie with purchase of a sandwich or wrap. Before I got a chance to even print that up, another coupon came up for TODAY– $ 1.99 for their curry chicken salad or wrap, and it’s decent. Don’t know if I’d pay full price for it, but coupons and deals seem to come around often.
EDIT:
Apparently this location’s management is now picking and choosing when to honor the company website coupons. I understand franchises are able to opt out of promotions, and the small print always states «at participating locations», but if they honor one they should honor all. And with all of the smoothie competition they have in this area, and my observations of the amount of business they do, they can’t really afford to be turning away customers.
I’ll be spending my money elsewhere from now on– getting turned away for a $ 2 discount coupon that is ON THE COMPANY WEBSITE was a total waste of my lunch break today (3÷26÷14). If you’re going to benefit from the advertising your host company provides, you need to honor their discounts as well.

I come here a lot for smoothies, but have never tried the food here, so we decided today was the day that we’d try one of their wraps… boy what a mistake that was. I ordered 2 smoothies and a Jamaican jerk wrap. The smoothies came out about 5 min after I ordered them, at which point I sat down and figured the food would take a while longer to make…
20 min later and they still haven’t called my name, and I started noticing customers that ordered after us being called up to get their food orders, which was not a good sign. I went up to the counter to ask about my order and when the employee saw my receipt, she had a confused look upon her face and rushed to the back to check the order screen. She never came back and appeared to be rushing to make my order. Then another employee approaches the counter to see what was wrong and acknowledged that I had been waiting a while. I told her I had been waiting 20 min and still didn’t have my order. I asked her for a refund if my wrap hadn’t been made yet, since we had to get back to work, and she immediately took 7 bucks and some change out of the register and handed it to me.
Long story short, we waited 20 min and had to go back to work with no food in hand. This place is great for smoothies but I would recommend staying away from the food orders because you’ll be waiting a while, if you even get anything at all!