Tropical Smoothie Cafe

I go to this location because it’s on my way to work. ⁴⁄₅ times I go, I tell myself I won’t return. I rarely have good customer service, the employees are awful, and the owner is a horrible… pretty sure he has no idea how to run a business. Tropical Smoothie is a franchise, but they should be really ashamed of this location.

Smoothies are great and cheap. Very convenient that they’re open 24 hours… Down side is the customer service. Seems like it’s an inconvenience that we’re coming in and bringing business to this establishment. Idk maybe its time to hire new workers?

Six months ago I swore I would never come back to this place. The service is just terrible. I arrived around 7:40AM on my way to work to find the lobby filled with people waiting to order, and just as many waiting for their smoothies. There were at least three workers on shift but only one was up front– both taking orders and making smoothies. Again, only one was helping the whole room full of people. I waited good 15 minutes for my time to order only to be told then, that she was too busy to take my order. At this point I advised the young lady that I knew it wasn’t her fault, but that all of us waiting were on our way to work, and this kind of wait was unacceptable. I told her that her that they needed to get everyone up front and helping the customers, or if that was not possible, that her boss quite simply needed to hire more people. To my surprise, she actually started to push back, but by then I’d had it and turned around and left.
Cut to Wednesday of this week. I finally forgave and since they’re on my way to work, decided to give them a chance once again. I stop by and much to my surprise, the very same girl was the only one working! Fortunately, I was the only customer in the building, so she was able to help me without too much delay, although her demeanor is about as warm as an Alaskan winter.
So I go back again this morning and it is literally the same scene I walked out of six months ago. The same girl is the only one working, the room was full of pissed off people waiting, the girl doesn’t care and won’t bring anyone up to help. No manager or owner in site.
I didn’t say anything this time as, burn me once… you know the analogy…
It is a pity that the Tropical Smoothie brand allows it’s name to be represented in this way. They have a good product I would like to continue to use, but I will NEVER enter this location again.
This is the worst run establishment in my zip code hands down.

I get that it’s Christmas Eve but there’s no line, three girls in the back are talking and laughing while we waited in front for 2 – 3 minutes. I looked back twice to see if they saw us. In the middle of her taking my order she engages another girl in conversation, talks to another customer that walks up asking for something when the two girls in the back could’ve helped. Super annoyed and she wasn’t even nice. Probably could’ve cared less. Not really interested in coming back to this location.

I go here 5 times a week for breakfast before work. Always greeted by the friendly staff who display great customer service. Normally I wouldn’t think to review a ‘fast food’ place, but the exceptional service should be recognized.

They’re more expensive than the other locations and the owner is a jerk. I ordered an omelette that is $ 2.99 at every other location. Here, the omelette is smaller and $ 4.49! They also don’t honor the LVAC discount. I’m disappointed.

Literally stood at the register for 13 mins while tevin (cashier) ignored us. Correction, he would stare at us, walk toward us and then walk away without a word. He always left the phone off the hook the entire time we were here. Of course he was very rude and took almost 15 mins to make two items.

This place is great during normal business hours. Open 24 hours walked in waited 15 minutes didn’t get even a hello even tho guy looked straight at me. Walked out sat in my car another guy walks in with a Togo order and he helps him immediately. Love the new chia banana smoothie.

When I asked him why, he was rude and I said you’re the manager right? He said with an attitude «nope owner!» As he threw his card on the counter and full pen to sign my receipt. Rude. Bad service, I won’t go back

I always love the food and the smoothies here, but the customer service is rarely good. I am used to indifference up to attitude. There are only one or two girls who work the register who are nice at all. I am happy when they are working. The rest of the time I just expect to be treated like shit or like I don’t matter. If you have the time, I recommend the Durango and Warm Springs store. They’re nicer.

Long. Black. Hair.
In my smoothie. I understand accidents happen but given the length of this hair was about 4 – 5 inches, this was blatant neglect regarding food handling standards and requirements. Wouldn’t have even seen it had I not opened the lid to break up a clump. The cashier was very apologetic and accommodating but I was so turned off, I gave the replacement to my boyfriend and wished him luck.

I always order the hummus wrap and a kiwi quencher (my bf got me hooked on those)… Hummus wrap is disgusting when it’s cold so eat it fast… Wish this location had a drive through for convenience and because it’s freaking hot in Vegas and who wants to get out their car?! I will say that the 3 times I’ve been in this location the service has always been fast and efficient.

I love the avocolada!!! My favorite drink in the city.
Love having this place open ²⁴⁄₇.
Can’t complain. So many options there’s something for everyone. Check for their happy hour times… But one get one half off!

I love the smoothies, I order with Splenda for the GF, and just NO sweetener for myself. They are just as good,
The Chicken Pesto Flatbread is delish, most of the food is. The salads are a good gluten Free option.
Casual, quick, usually not too busy. Great for lunch or a late breakfast. They have several breakfast options.
I add Flax or Oatmeal to make it a meal, with no food. Now I want a smoothie. Peanut Paradise. MMmmmmmmmm…

Worst customer service ever. They wanted me to pay for a smoothie that I ordered and I had been waiting for for 15 minutes LMAO okay you can keep your 5 dollars. Every time I’ve come their food is so gross I just toss it and I give up. I thought 3^rd times a charm but I guess not! Do not go to this horrible location

Clean place, awesome smoothies, fresh taco
I had one of each chicken, Fish, steak. Good spice spice. For sure going back. And is open 24 hours.

I sent this email to the owner:
Hello Brian,
I’m very disappointed with the service I received from your establishment today.
As you can see from the receipt, we ordered almost 4.00 worth of supplements to each of our smoothies, this would cause an overflow to our drinks, which should have been given to us automatically.
To my dismay, we only received the amount that poured in our cup, and when I asked for the extra, I was told I had to pay extra for that.
The worker stated that was your own policy after I informed her that the other Tropical Smoothies give it automatically.
That was extremely appalling to be told I have to pay extra for the «extra» when I already did in fact pay for it when I added all those supplements.
This is not good business practice if this is in fact how you run your business.

As much as I love Tropical Smoothie, this place sucks because of their workers. There have been multiple times where I’ve been not helped, been rude to, or got my order completely wrong. And what’s crazy is, the other reviews about who could be their manager (older white dude) are true! He’s super rude and for no reason!!! Doesn’t know customer service at all and doesn’t need to be like that. He makes me feel uncomfortable and also said rude things to my friends. If there was a number I could call, I would so report this store. Also, girls from before were so rude and definitely don’t know how to treat someone. Their smoothies here are also inconsistent. Bad service. Bad quality. You’re making your business look bad.

This is a decent Tropical Smoothie. I prefer the ones with a drive thru for convenience, but this is a large location with plenty of seating and tables to lounge while you enjoy a quick bite or a smoothie.
It’s located near the freeway on ramp to the 215, so I end up here when I’m in the area and need a quick pick me up.

How can a smoothie place be bad? It’s smoothies!!! Tropical smoothie is a great place to go pre or post workout. Just stay away from the turbinado. It’s too sweet and you don’t need it.
Every smoothie I have ever gotten there has been good. I tried a coffee smoothie once and loved it.
They got good food there too.