Truly Nolen Pest & Termite Control

We moved 4 months ago and had the service transfered to the new house. When we moved, I called to have the payment transferred to a new card and they couldn’t find my account because the old address was no longer in the system and only my new address was listed.
Being the 4 months since we moved, I stopped by the house where the previous service was and randomly my tenant said there was a pest control who just showed up and btw, did an awful job spraying. He just happened to be home when the individual showed up and said they were done in seconds and witnessed their lack of spraying. These sprays cost $ 90 every 3 months and it’s a small house. They never did a courtesy call to confirm the appt to spray but go buy the spray and granules yourself from Lowe’s and save yourself tons of money

I called and made an appointment for an inspection and treatment plan. I left work early to meet them at my place. They didn’t show. I called them 15 minutes after they were to be here, they said oh, sorry our mistake. I said then get here now, since I left work early, you still need to come out, they said we cannot, we will have to re-​schedule. I hung up after that. I explained the big hassle it was for me to get out of work, and that it wasn’t too late to rectify the issue, they said they could not. I hung up. Shame on you Truly Nolen!

Canceled services about two months ago and recieved a call from a rep from Truly Nolen by the name of «Christy». She asked me when was a good time to make an appoinment for a technician to come out and spray. I proceeded to tell her that I canceled months ago. She then says «yes, I see you did back in June unfortunately, he never canceled». I told her then why are you calling me if you see I canceled? She then says I’m sorry but your account was not canceled. I then told her I wasn’t suprised because I had seen Unilocal reviews about previous customers canceling and then being billed months later for services that were never done. Some even had to cancel their credit or debit cards in order for them to stop taking money from their bank accounts. I added to say I canceled mine the same day I canceled with them because I did not want to deal with their shady business. She then says well you still owe for May. I said ok bill me by mail, and then just like my last phone call with the company she says in a nice sarcastic voice «is there anything else we can do for you?» Yes, their is send me proof of my cancelation!
I’m just wondering how much their going to say I really owe?
Like I said before, be very leery about this company; your better off going to Home Depot and handling the problem yourself.

I found rat poo on my counter the other day and called Truly Nolen to take care of it. I had called a couple other companies that had good reviews on Unilocal first, but neither one handled rats anymore and referred me elsewhere. I’ve seen the Truly Nolen guys around before, they’re the ones with the yellow vehicles shaped like mice, and thought I’d give them a call.
Best decision ever!
Joseph arrived promptly and was super courteous and well groomed, I was totally comfortable inviting him in. He went over my house with a fine toothed comb and kindly removed the rat droppings that he encountered for me.
He never tried to up-​sell me or scare me into expensive services, just gave me the facts and some great advice on things I could do myself rather than paying the experts for.
Truly Nolen will be sealing up the holes in my attic to prevent more rats from sneaking into the walls and I will absolutely be recommending their services to anyone dealing with rodents in the future.
Great company!