U-Haul Moving & Storage at S Las Vegas Blvd

Just finished my rental with UHaul (8620 LV Blvd). No issues. In fact my experience was as good as it can get with moving. I made reservations on line where you can pick your moving vehicle. Easy… Did early check in… easier. Went to pick up at 7:00 in the morning. Staff was nice (Talana was all smiles). Was on the road in 15 minutes. Return was even easier.

So far… Not good! Will update after this is over since I’m still here waiting for a resolution.
I made a reservation with uhaul to pick up a truck tonite at 630pm to keep for 24 hours, and when I get there the uhaul guy (happens to be the owner) says the truck is only available for 12 hours… I don’t need the truck tonite; I need it in the morning till the evening… But they are all already booked for the time I want it for. Thanks uhual 1 – 800 number for making a worthless reservation and wasting my time.
So I called the number back since it’s a recorded phone line and have a supervisor reviewing the call… Will update to let you all know what happens.
Here is what happened next… The guy reviewed the phone call, admitted the mistake of their phone agent, gave me a 50 dollar credit. But there is a downside… And a pretty big one.
I was requesting a larger truck… And they have nothing that is going to fit all my stuff in 1 trip. 1 way is a good 20 miles… So I’ll have to drive 20 miles back to put more crap in, 20 miles to unload the crap, then 15 miles to drop the truck off (for some bullshit reason, dropping off at a different location is another 125 bucks, at least that’s what the 1 – 800 phone agent said… Which was also recorded, and I can’t believe that to be true…)
So the upside is that I was able to at least get a truck, since apparently a billion dollar company doesn’t understand that PROBABLY 90% of apartment/​house leases end on the end of the month, and can’t (after decades of being in business, with a monopoly in Las Vegas) afford to buy more trucks to support the massive need month after month year after year.
So I’m reluctant to give more stars, but am glad I was at least able to get a truck, and get a 50 dollar credit… Even though that credit is going to be used up entirely by them not having a larger truck to fit my move in 1 trip!
Yea… Upsetting. And it took 2 hours!!!
And that’s not adding in the 20 minute phone call with the 1 – 800 number.
2 hours waiting for the situation to get fixed. Sitting in a shitty ass «waiting area»… Good job uhaul…
I’m not sure how you are a Nasdaq listed company trading at $ 366 per share, but I know I won’t be buying any of your stocks or options.
I’m not very happy, but would like to speak with a regional manager or similar if possible.

Uhaul!!!
This place is awesome!!! I was in a time crunch and need a good priced storage unit and truck, Angellea Z. was an «Angel» she was quick, knowledgeable, and a sweet heart! She had us in and out in seconds! If you need a great, reliable storage company, uhaul is your place!!! Thanks uhaul for employing such wonderful staff!!!

Again at this place and again another fiasco. I show up to rent my truck and check in. Everything is going ok when the 3 idiots behind the counter start acting weird. Then the manager comes over and tells me there will be a $ 1,000 deposit in addition to the regular deposit. WHAT!!! He says that they are worried about me stealing their truck. Are you serious!?! I walked right out.
I called Uhaul corporate and they couldnt beleive it either but said individual franchises can make their own rules.
I rented with another Uhaul location with No Deposit. And no I didnt steal the truck.
Ive rented at this location over a dozen times and NEVER again. Never was blind sided with a $ 1,000 additional deposit. Screw you Uhaul.

I have used u haul a lot over the years. Sometimes it’s great and sometimes it’s not. But this place while nice and new just flat out sucks. It seemed like they had plenty of employees but I waited 45 minutes to receive my vehicle. After completing the rental inside and refusing there extended useless coverage numerous times I went outside to get my truck. Your own insurance will always cover you… I was greeted by an employee with a cigarette in his hand. Seems sort of stupid with a propane tank just a few feet away. Anyway I needed to get out of there but the truck was disgusting. The ashtray was full, the floor was sticky, the windows were dirty, and the inside of the cab smelled like dope ! Not to mention the trash under the seat. The return was even worse when I pulled up two employees were leaning against the wall watching videos, on their phones and smoking ! I didn’t say anything and just waited for nearly 3 minutes for them to come over to me. I needed to drop off the vehicle quickly and asked if they could take care of things outside but they said no and directed me into the store. Needless to say they tried to overcharge me for gas and damage that I did not do to their vehicle. Good thing I took photos of the gas, mileage and the truck before I left. Imake sure you do that otherwise they will try and rip you off. I asked to speak to the manager but was told he was gone for the day. I did speak to the assistant manger but you could tell he didn’t care and just gave fake rehearsed answers. I called back several times to speak to the manager but he was never in and never called me back. While I was not overcharged in the end the lack of customer service is just appalling at this location.

We paid a moving company to move only our larger, two-​man items to our new home. We just needed a small box truck to move our boxes, totes, and other miscellaneous items.
We actually just rolled on in here one morning at 8 am and asked what was available to rent for the day. Luckily, they did have a 10′ box truck available! Perfect!
The rate was $ 19.95 per day plus 69 cents a mile. Not in a mood to price shop I was glad just to have a truck available at the first place I tried! I did opt to take their insurance for $ 14 per day. Usually, I am not one to just grab the upgrades and extra insurances, but the peace of mind alone was well worth that measly $ 14 fee.
If you have ever rented a truck before, than you know the drill. They pull it up, do the walk around, and verify the gas level. Honestly, just throw some gas in the tank before you come back. The price they charge you to refill it is not worth it!
After using the truck for about 7 hours, we swept out the back of the truck and brought it back. The gentleman who checked us back in was very friendly. After asking how the truck worked for us and if we had any problems, he was able to verify the charges and print up a receipt for us! The charges totaled around $ 80. I can totally live with that. He was also really grateful we had swept up the back of the truck. It was almost funny how happy he was about that! What can I say? I aims to please!
I was really satisfied with my experience here and would definitely recommend them to others. I sure as hell ain’t moving again anytime in the foreseeable future (damn sight better not !), so I can’t say I will be using them myself again anytime soon.
The only thing that really bugged me about this place was the fact that when you pull in off of Las Vegas Blvd. there are a group of guys apparently looking for under-​the-​table-​temp work here. Kind of like Home Depot style. When we turned in about 8 – 10 guys were literally jumping up and down and waving at us while aggressively approaching the car. A definite W.T.F moment, if there ever was one. They followed us to our parking spot asking if we needed help. Just said no thank you and they were cool about backing off politely. Still, that should not be something you should have to encounter when you pull in to U-​Haul to rent a truck. I asked the guy inside if he was aware of it. He just rolled his eyes and said, «yes we are and it’s really annoying. Metro really doesn’t care about it». Nice.
Anyways, that aside I really had a great experience here!
4 solid stars.

The owner of this you haul is extremely rude to customers. I thought I had 24 hours for the rental. So when I didn’t bring it back on time he called me in rude tone telling me to bring the truck back right away. We were in the middle of finishing our move. I asked if I could just keep it and pay the extra money and he said no customers need it bring it back right now… It shocked me that he wouldn’t budge on coming up with a solution!!! Just said I need the truck back now… If it was my store I would have at least offered some kinda different truck. Or been some what nice to my customer even if they made a mistake. We had to find a different truck from a completely different company and it rued our whole moving day.

We stored my husband’s things here while we moved back to Connecticut for the summer. It’s rare that you come away with such a good feeling about a business. Front desk staff extremely knowledgeable and helpful. Prices super reasonable. It was never really that crowded and we could always park the car almost right up to the loading dock. Plenty of carts to use. When we moved out it was extremely simple and there were no surprise charges. I highly recommend this business!

Prices are real good. Plenty of workers on the corner who will move you for Pizza soda and $ 20. I used 6 of their workers and moved my entire house in 3 hours. I didn’t break a sweat and didn’t lift a thing and it was cheap using their trucks.

Very unhappy, no star for uhaul. But give just a star for cleanliness. waited too long even though there was not a line. The worst part is that they specifically said to put in the same amount of gas when returning the truck, we did that, but the guy who helped us check out was very rude and told us that the gas was not enough and had to put in $ 17 more. So we had to drive back out
adding miles and that $ 17 made their truck a full tanked gas which was more than it was when we got it. Such a ripped off.

Lots of trucks available. Great customer service and pretty speedy at the counter.
Lots of supplies available as well should you need anything and lots of homies outside eager to help with your move!
WAY better customer service than Blue Diamond Mini!

Rented out a truck from U-​Haul for moving purposes for the very first time and I must say, U-​Haul encourages me that their services wholeheartedly welcome me to rent their equipment again at anytime.
The only thing about this place is that there are bystanders at the entrance looking for jobs but just ignore them.
I rented a 14′ truck and had a friend assist me in moving and it was very quick. Not only that, but checking in and out was very convenient and quick as well. All the representatives were very kind and attending to my needs. There was also no transaction error! I know that rental places are notorious for that but I paid for exactly as I was charged.

Fast and easy rental for a truck and unit. Normal people working the front desk, thank god. I would highly recommend.

I have nothing but great things to say about this storage place! Erik is awesome! cheap rates and for only an extra $ 10 a month you can get a 24 hr access card. This allows you to come and go as you please 24 hrs a day. Its always clean and tons of dollies for use. I will be referring all my friends here.

I just moved here from Denver, CO, where I picked up a U-​Haul trailer. I dropped it off at this S Las Vegas Blvd location. It was due by 6:30p on a Tuesday. 2 hours prior to drop off we received a courtesy reminder call … I thought this was awesome! Not only did they call us (instead of not caring, which means if we were late we would owe more money), but they also called us well ahead of the drop off time (rather than 10 – 15 minutes before, which would leave us no time had we forgotten the drop time). The drop off was VERY easy… we just pulled up where a gentleman unhooked the trailer, and pulled out. We didn’t even have to get out of the car. Moving is tough, it’s nice when things like this go so simply and quickly~

If I did not so desperately need to use a u-​haul trailor to haul a car back to arizona in a rush, I would have gladly went to a different U-​Haul Co. After getting a quote prior to my arrival, not only did they give us the wrong price, as quoted on the phone, they pretty much had no recollection of ANY info I gave them on the phone I.e., I will be using my personal truck and NOT one of theirs.
When the worker came out, he acted like he dragging feet and was more interested in texting on his phone then hurrying and putting the hitch on the truck while I stood by.
I do not recommend their services to anybody.

Painless drop off. Verified that we did not go over allotted miles and left appropriate amount of gas. Took all of a minute.