UMC Quick Care – Peccole Ranch

The staff was friendly on check in and Dr. Hansen was fantastic. Was in and out quick with no issue. The Dr was really caring and listened to what I was going through.

Overall the most efficient UMC Quick Care I have ever been too. I normally am very leery about going to UMC (rude staff, long wait times) However this location proved me wrong. Dr. Hansen and his nurse Marion were awesome and solved my issue quickly!!!

It’s not the two hour and 40 minute wait to see a doctor with eight patients in the waiting room, it’s the idea that they think quick care is two hours and 40 minutes. They did apologize that they only have one physician on staff.

This review is in regard to Dr. Sepulveda
Horrible experience here, my husband went in with a head cold, sore throat and non-​stop coughing (trickle in the throat) that kept him and I up all night for over a week. The Dr. he saw treated him for a sinus infection and prescribed an antibiotic. After 3 days on the antibiotic and not feeling any better, coughing as much or more AND diarrhea, my husband called the office and requested a different antibiotic. He spoke to a nurse who relayed a message from the Dr. of «take Pepto Bismol». What the heck?! There are many antibiotics out there, why would you hesitate prescribing another that may not have these side effects and may have the patient feeling better, but instead say, let’s bandaid the diarrhea with another OTC medicine? What a lazy, answer — I was furious!
Today my husband is back in the same facility (a week later), feeling & sounding worse than he did a week ago. His mucus is no longer clear. He has not slept much in at least two nights because of the cough. There is one other person in the waiting room with him, same symptoms, same story (been there a week ago and is no better, actually worse). This time he got 3 prescriptions, a different anitbiotic, a steroid and cough medicine (which you would’ve thought should’ve been prescribed initially).
This Dr. is a waste of time and should be removed for his lack of care and laziness. He has an arrogant, uncaring demeanor and no bedside manner AT ALL. For lack of a better word, he’s an ass. People don’t go to the Dr. because they are bored and want to hang out, they are miserable and need your help. They don’t want to come back in a week, they don’t want to run to the toilet because of something you prescribed or take OTC medicines that don’t work. If you’re not in the mindset of helping patients feel better, then find another profession!

Even though I needed medicine and was told by a nurse to go to urgent care, I still put it off for fear of taking up hours and being told nothing (previous urgent care experiences). I shouldn’t have waited! This UMC Quick Care location was friendly and efficient and I felt better instantly, mentally if not yet physically. Everything was explained clearly and quickly, and the employees actually seem to like their jobs. I was in and out in about 40 minutes. Glad to know I have a place to go for myself and my family on short notice.

It’s ok if have no choice. They are usually really busy and everytime I have been there it’s a 3hr visit.

Nothing but liars, thieves, and scam artists. Went there in August 2015 (my first visit to any kind of urgentcare facility) I was told THREE times that they were contracted with my insurance and I was good to go. they even collected my copay The wait was very short but when the doctor (Miguel Sepulvelda) came to see me he literally stood in the doorway, looked at my foot and said «you have an infection» and walked away. I never saw him again. The nurse came to deliver a prescription and that was that.
Later on I received a bill for $ 300 for my service. After hours and hours turning into days of calling with UMC and my insurance, surprise surprise. All of a sudden UMC is magically not contracted with my insurance and I will have to pay out of pocket.
Patients beware — I would not trust a word that comes out of the front desk people’s mouths. They were the ones that told me THREE times that UMC is contracted with my insurance. Which was nothing but a boldfaced lie. Needless to say I will never be returning.

I have been to this location quite a few times this winter between my husband, my son and I being sick. The staff is all extremely nice, from the receptionist to the nurse, and of course the doctors! Dr. Kothari is very thorough, answers all of our questions, and takes her time with her patients! This location is clean, staff is friendly, and doctors are efficient. Definitely recommended!

This facility is fantastic. Do NOT go to the rainbow and spring valley location. The check in staff are soooooo friendly. I was in and out in about two hours with xrays done. Everything seems so updated here than other UMC locations. The xray tech was really nice to me and made sure I was comfortable
The doctor made me smile and laugh when I didn’t even want to and made sure I was a-​okay before leaving. I am forever loyal to this location by village square. The nicest staff, quick wait times, and EFFICIENT. Thanks for picking up the mess that I am and making everything better! Thanks UMC :)

The staff at this location are very attentive and friendly. Dr. Hansen took his time with us and never made us feel rushed. He was very thorough and gave a detailed explanation for treatment. Thank you to the entire staff of UMC quick care.

I was in the process of looking for an address to complain about the UMC on 9320 Sahara Avenue when I came across this post, and I decided to concur with these comments that it sucks badly and I will explain.
Originally, I had doctor Averilla, because at the time I thought she was a preventive care doctor, anyway I haven’t seen her in a year and when I tried to make an appointment, UMC scheduling refused to schedule me and told me that she was no longer my doctor anymore, because I haven’t seen her within year, so the only way they would make an appointment for me is if I would see her as a new patient, but the problem is that my insurance would only recognize me as a current patient regardless how long I have not seen the Doctor, and the proof is in their data base. But that not all.
After making several attempts, and talking with UMC employees, another issue came out. They told me now I cannot apply because I have blue Cross blue shield and they explained that the doctor was refusing this insurance, but I didn‘t have any Blue cross, I had Federal Blue cross and Blue Shield, it is stunning to find that they would refuse this for any reason. After dealing with them, I decided DR. Averilla really didn’t want my business and the employees didn’t know the difference between the Blue shields, so I made an appointment with a new doctor, and now there more schedule problems.
I made my first appointment, with a receptionist, described as Spanish, short hair, in her forties, located on the convergent side. When I arrived at mu appointed time in December, they made a fuss about me being very late, and they told the Doctor I was late, in fact I shown the doctor my receipt, and he didn‘t understand why they were giving me a hard time. Perhaps maybe they know I made complaints about them, or something else personal, because as you will see there a pattern, get it. After my visit the doctor set me up to do test, and make a follow up visit, and guess what more problems.
When the follow up visit came around, I arrived and observed that the chairs were empty, and everyone was on the urgent care side, and the same women greeted me, and before she even looked on her schedule she said there are no appointments at this time. It’s interesting to me to see that she knew all the detail before looking, and she remembered me. She explained that she cancelled my appointment and left me a message, but I do not recall that this same person cancelled my appointment, so now I have to make a new appointment several weeks out. She refused to make an appointment for me at 2:30 PM –she told me the last customer is at 3PM, so if the last appointment is at 3PM, then it should have been fine, and then she told me that Lab core did not send my results, yet Lab core confirmed that it was sent. Furthermore, she told me if I want to see another Doctor, I would have to choose from a couple she mentioned, but I can choose any doctor. Does that sound like steering or what? And as I was complaining to her I detected that she probably turned on the recorder on her desk top, without telling me, so to make matters worse, they bait you into an argument then say they are trying to help you, and record you at the end of the issue to save themselves.
Folks you decide on your own, but given these circumstances and patterns there are things going on there that will impact your time, money, and health. For instance they want to charge you a $ 25 fee for lateness, but will cancel you at any time, lie about not receiving reports, and then mess with you after you complain. Folks all of this sounds like horse play, and I suggest that you research for better locations. And about those making negative comments about the UMC on Sahara is true, and the ones defending it are just insiders, so go someplace else.
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Waiting for my family and listening to the front desk people talk crap about another employee. Very unprofessional and wrong on so many levels. People are sick they don’t want to hear you complain for a hour about the company and the fellow employees. This is so sad that no one said to stop and just let this happen when patients are sitting hear listening. Now they are complaint about copays though the company. We ALL have high copay don’t need to listen to this. Now someone is lying about moving and wanting full time and she said Alice calls off a lot. Now the meeting last week was a waste of time she didn’t get to talk about anything. And they don’t get breaks and she does it’s not fair to them. Now they are whispering about this person. She don’t sign off computer could mess with her for not signing off. She touches their stuff and she don’t need to be touching their stuff. She leave. Damn I wonder this persons name cause they hate her. Now just answered phone and said who’s this what the hell do you want. VERY UNPROFESSIONAL. Oh back to talking crap she used to be shas old boss. Kim doing stuff that don’t make sense. She was already a supervisor so she special and they are upset. Why was she hired? Damn if was this person I asked to be moved.

I went there twice this week with cellulitis. The Dr gave me antibiotics and said it will clear ip after 2 days. Two days later it started getting worse so I went back in and he said give it a few more days for the antibiotics to kick in. Give days later it’s gotten even worse so I just went into the ER and they said I should have gone to them in the first place. They drained the infection and I can’t walk for two weeks now. Thanks Sahara Urgent care!

This place sucks, Doctor should keep his mouth shut when I hear him telling his staff I hope we make it out on time, thin gives me his two minutes of his time thin splitting as quick as he can. They definitely showed me they do not care about our health and just care about there money. He saw us as a check not a patient. Will never come back to this place. Told him our issues and he looked for maybe ten seconds gave us his input and sent us packing. Screw this place. Will be reporting the doctor

Took a couple minutes for the workers who I was standing right in front of even acknowledged me. Then continuous UMC infomercials with obnoxious music on TV blasting you out of the waiting room. No reading, no resting, no relaxing. Seems they just want to drive as many people away as they can.

It was quick and simple. great people. so far best umc quick care that I’ve been too.

been here to this exact location 4 times already. Never had a problem. Staff is really nice, not a long wait time, and my kids & I have always been well taken care of when we have been ill. its also near by my home so thats a big plus for me.

Not a long wait which was great. From the time I entered the room until the time I left was about 2 and a half minutes. Have recurring chronic bronchitis which has flared up. doctor listened to my chest and waved the thing in front of my face to check my throat. Asked me no questions at all. I get that it was later in the day, perhaps they were in a hurry to go hone. Had to ask for cough medicine as they weren’t going to give me any. Sadly this is the only urgent care on my insurance. Hopefully the new insurance will have a better one!

Huge Thank You to Dr. Hansen! Long wait but definitely worth it!

Went here while visiting family and hurt my hand really bad. swollen to the point I can barely use it and bruised horribly and because its not broken they won’t give anything stronger than motrin! The pain is unbelievable! Go to the er if you can… you will be better off! It’s crazy that when people are in legitimate pain they get treated like the millions of assholes that abuse the necessary medication that some of us really need!

Wish I would have gotten the rude check-​in chick’s name, she should get another job, because she apparently hates this one, or by the looks of her she can’t get enough to eat!

Excellent staff. Friendly, knowledgable. Had to wait 2 and half hours over all visit but expected considering waiting room was packed and virus going around.

This was my 2^nd visit to this location in the past few years for the same type of cold/​flu illness. Both times were as pleasant as it could be for being horribly sick and having to visit an Urgent Care. The waiting room was pretty much at full capacity but the wait wasn’t long at all. We were in and out within an hour. Everyone that I came into contact with was extremely nice and very caring… from the intake to the nurses and doctors. And… very reasonably priced. The only reason I didn’t give 5 stars was because I think the waiting room could be a little cleaner and kept up more. This is definitely my first choice when it comes to Urgent Care needs.

This place was very helpful and convenient other than the wait, which was long but it was a Sunday afternoon so I didn’t expect speedy service because most doctors aren’t «on duty» on weekends. The doctor and nurses were accommodating, knowledgeable and helped get me feeling better in no time.
If you’re sick in Vegas on a weekend I would totally recommend you try this place it serves it’s purpose. Plus I’ve been told from my friends that this particular branch/​location is better than the others.

I took my 78 year old father here after he fell and hurt his arm. The wait was about 2 hours to get in (the entire visit was 3.5 hrs), but the admitting nurse and Dr. P Hansen were very caring and professional. There were no broken bones. When I called back several days later to get a CD of the films, Roger in X-​ray was very helpful in explaining how to get them and actually completed most of the form.
The waiting was a pain, but the staff were all professional, caring, and helpful — this is the basis for the 4 star review.

I have been to this UMC location at least 3 times since moving here to Las Vegas. 2 out of the 3 visits have been very quick, and from the minute I walked in to the time I left took under an hour (both happened to be when I dropped in in the morning). My first visit, came in the early afternoon, was the one that took what I felt was an excruciatingly long wait time in the lobby (might have also been the middle of flu season). Based on my limited observation, I would still recommend (if possible) timing your visit for as early in the day as possible, to avoid spending 3 hours here waiting for medical care.
The staff in the front may not be the friendliest, but I was never treated rudely, so I have no complaints. Can the front office staff be better? Yes, there are much room for improvement.
The nurses and doctors working here are friendly, knowledgeable and caring. If you have questions or concerns, they still take the time to address them. So as much as I hate having to visit a doctor’s office, coming here and being treated professionally and with dignity by the medical staff here is as pleasant of an experience as one could hope for.
Do they always get the diagnosis right? That would probably be no. But for the basic medical emergencies, you should be in good hands here. For the tougher medical conditions, they will always refer you to follow up with specialists.
Overall a 3.5ish rating.

Overall was ok. Nothing great but not bad by any means especially for quick care I have been to worse. Check in was quick and fairly easy though they kind of acted like I was asking for their first born child when I asked for the co pay to be billed to me. I offered to partial pay it right there ($ 15) of the $ 40. Which they did but gave me the «as a one time courtesy» speech. They have a big sign next to the check in area that reads «all patients will receive medical treatment regardless of ability to pay» but didn’t feel like arguing with them. Nurse that took vitals temperature etc. was polite and did most of the work. Doctor was nice too even though it seemed like a formality to even see him. In and out in about 60 seconds here’s you anti biotic RX and out the door. Will go again if I have to but would recommend to try your primary care physician first

If I could give this place negative stars I would.
Came in for a scheduled appointment and had to wait an hour to see someone (even though it was a weekday and there were only 2 other people in the office.
Had to pay up front before I was actually seen by a doctor ($ 50).
The «receptionists», and I use that term extremely lightly, were loudly talking the entire time and snapped gum during the conversations they had with the other patients.
The nurse who saw me was a complete sweetheart and asked lots of questions about what symptoms I was experiencing. The doctor on the other hand had a terrible bedside manner. He entered the room with his head down and stayed that way the entire time he talked to me. Informed me I had an upper respiratory infection (without actually giving me a check up), and wrote a prescription for antibiotics then walked out.
The nurse came back and asked me if I wanted to take something now to get started on before I went to the pharmacy, I declined. Then she advised me I was all set to go.
I understand it’s an urgent care facility, which in a nutshell is basically a drive thru clinic, but I expected a little more for the amount I paid.
I ended up going to my regular doctor the next day and it turned out to just be a cold.
Have not been back to this place and would caution others against going as well.

This place is a joke. The doors open at 7:30am because the primary care office also opens at 7:30am which is attached to the Quick Care. The Quick Care opens at 8am. Now, the receptionists at the front desk are extremely rude!!! They open at 8am they all come rushing in at 8:01am and it takes them 15 minutes to bring up their system. Oh and while they’re sitting there they gossip about doing each others work and blah blah
This place is a joke. When you walk in the very far woman who sits on the right, furthest away from the front doors is completely rude.
If you absolutely have to go here, i’d at least avoid her.

UMC?! Thank goodness.
Okay I will admit I’m an avid user to this place. Why? Because my insurance charges me up the butt for the ER and to see a doctor at the health center is a pain. Takes two or three weeks to get an appt. This is the fast alternative.
Lets begin.
Ive never waited longer than an hour, Most the time its about 20 to 25 minutes. Check in staff are quick, and respectful.
The doctors always prescribe the best medicine for a speedy recovery. Ive come in with shoulder/​neck pain, severe sickness, etc and the meds they give solve the problem within four days. My daughter has come before with a dislocated arm and they took xrays, and popped it back into place. Easy peasy process that I was glad they babied. They soothed her fear/​pain with stickers and a lollipop.
It used to be free for CIGNA insurance people to come here and be seen. Beware since April 15^th it is not anymore. Now for main insurance people, (my husband) there is no co-​pay. For others, (daughter and me) there is now a 20 dollar co pay. Its not bad, its affordable.
Would have given five stars but sometimes the doctors can be dumb. What do i mean? I told them my daughter was allergic to ammocillian and yet the guy still proscribed it to her and the nurse caught it. Then another time, a doctor never looked me in the eye and just looked down a lost and asked me about about 30 symptoms to figure out what I had. Third, a doctor had wrote my prescription on my daughters (sever muscle relaxers!) and gave me her prescription. Luckily again, the nurse caught it in time.