University Medical Center

UMC was disappointing. They did not help me but they billed me anyways. I wrote a formal grievance and they were still not helpful in any way. Please avoid UMC ER at any cost. I would not ever go there again!

Worst service ever and so disrespectful and no regards for patient care and alot of them should get charged with negligence, so I hope you are never get hurt and have to go there because it will be your worst experience ever and definitely the place to go to learn what NOT to do, so be careful and watch and ask what they are doing to you and don’t be afraid to ask for someone else. the people on the ground floor and by the entrance should be better then they are and are giving umc and worse name because they are the people you see when you walk in and they are giving you a bad image, i even filed a complaint with the patient relations office and they were just as rude. i don’t not recommend this place, unless you dying… then transfer as soon as you can !

As a patient that was admittedfor another procedur. The Nurse told my boyfriend I had an accident and she had another coming i came up to the room never said anything only to find out that the roommates next to me were laughing and saying I smell like s*** I could hear them giggle I have never been so humiliated in my life that I had diarrhea from my toes all up in my lady parts and in my back I called my mily they made it up andcame up there and proceeded to help me get in the shower but I sat in my own diarrhea for 3 hourspatient before I woke up and really realize what the hell was going on what kind of a SMUCk of a so call Nurse does that. as I type this there’s tears in my eyes from the humility that I was put through she should thank her lucky stars that I’m a good Jew!!!

10 stars for this ER, trauma, and burn center! I’m sooooo happy we rushed to UMC when ER Spring Valley hospital neglected my boyfriend for an hour while his skin was burning. He was burned very badly from our bbq pit on his face, neck, hands and arms. Unknowing that UMC had the only burn center we rushed to the nearest hospital which was Spring Valley. Such a mistake! After I noticed how neglectful they were as they watched my boyfriend run around the ER in agonizing pain and did nothing to help, we ran out of there! (I have a full story about that ER btw) Anyway we ran into UMC ER and as we were frantically looking for the check in desk the security guard pointed us to it. There was a boy in front of us who took a couple of seconds. When it was our turn the gentleman at the check in desk asked for ID and I handed it to him. He asked my boyfriend what happened and he replied he was burned and placed his hands on the counter. The burns were pretty obvious. His hands and arms were charred and blistering at this point, his facial hair was singed, his eyelashes were gone, and his nose was raw, plus him groaning and jumping around proved he was in serious pain. The gentlemen immediately handed me back his ID, not interested in inputting his name in any computer system, and instructed someone to get him a wheelchair and rush him to trauma. He saw a doctor and was given pain meds and a tetanus shot within minutes. They cleaned him up spread ointment on all the burns and gave him an order to go to the burn center the next day. He was discharged within 2 hours! Luckily they were 2^nd degree burns. Still very painful but could have been worse! The burn center is just as good and deserves 10 stars as well! Virtually no wait time to see the nurse. The nurse rubbed all of the charred and dead skin off and bursted all of his blisters (pretty painful to watch but cool too) She wrapped him up very well and gave us instructions on how to take care of his skin to avoid infection. She told us where to get his supplies and got his prescription promptly. She was so kind! I am so appreciative of this place and my boyfriend definitely is!

The worst hospital I have ever been to. Everything is old and dirty (imagine that at a hospital) and the staffs are so unprofessional. I would be scared to get treated here if I was dying. employees are slower than turtles. It looks like they are just making up hours at work and can’t wait to clock out. We had to hear how this nurse name Aisha has a back pain and can’t bend down or lift. Wtf!!! Instead a patient getting a sympathy from a nurse, the nurse wants a sympathy from patients. ??? All the tax money they collect from casinos this is the best county hospital they can provide?

worst possile care in the pediatric unit and pediatric intensive care… the nurses do not care. they see this everyday… its just a job… you can never see a doctor, the residents in medical school see your child. they are still learning and no doctor follows them. they cant make a decision without making a phone call. worst possible care ever… no sympathy for what the parents are going thru as well… thats why they are on the top 22 hospitals in the nation.

I was transferred to UMC by another hospital on a Saturday night about 11 pm based on the nature of my injury. I’ve only been in Vegas a few years so all I knew of UMC was their reputation for being the trauma hospital. I ended up staying there for 3 days.
The Good:
The Trauma Center staff-​If I was rating the based on this staff alone I would give them the highest rating it wouldn’t even be sufficient. They are caring and relentless in patient care. They are overworked, under staffed, overcrowded with patients, and yet I trusted them completely because I never once felt forgotten. In the midst of all the craziness the one trauma doctor took the time to convince me to alllow the hospital to run tests to figure out what causes my accidents. I had all but given up ever getting answers. Without his encouragement I wouldn’t be finally properly diagnosed (after 23 years). Even though I didn’t get my answers here I am forever grateful. This department is fine example of how doctors and nurses should be.
The Bad:
Overcrowding of patients– I was in the trauma department on a Saturday night. It was a busy night in Vegas because many serious traffic accidents and shooting victims came in. The non life threatening injuries (myself and 2 other patients) were kept in the hallway. I was there for about 5 hours. The gurney behind me was someone that was driving in a dui car accident. He screamed, kicked my gurney, & was an all around horrible person for the entire time. The staff kept moving his gurney and mine but the drunkard thought he was going to somehow escape the police officers there for him that were 5 feet away. The trauma department is much too small for the volume of patients that they see.
The Ugly:
Broken equipment–
I was placed in a broken bed once admitted. I was there for a head, neck, & back injury. The pressure caused by laying flat was excruciating. I alerted a nurse within 2 minutes of getting in my room. It took 6 hours for it to be replaced. I asked at least 10 times and to various staff members. I was crying from the pain. I was refused to be switched rooms and denied a transport bed until I could get a working one. There is no excuse for it to take this long with spare working beds available in the same department.
*Honorable mention for ugly treatment goes to the CNA that placed a blood pressure cuff over my iv blowing out the vein.
The doctors assigned to the patients once admitted– The difference in care from the trauma department was astounding. I can’t believe this is even the same hospital. In the 3 days I was there, I spent less than 5 minutes total with those doctors. I got no answers. They never discussed the results of any of very involved and expensive tests that they ran. They didn’t run all the tests that were actually ordered by the trauma doctor. Following a test on the third day my nurse comes in and announced I was discharged and I need to go immediately. Again, I got no diagnosis and NO ONE gave me any test results. I explained it to the nurse as well as the woman that discharged me. I asked for the doctor but was told they weren’t available and I could call them later or get my information from the website. I left and a few days later got to see the doctors notes online. The doctor falsified her statement and claimed she spent 45 minutes with me one day. Was she at lunch? Napping? Falsifying time to scam more money on billing? I was disgusting that a medical professional would lie especially after such lackluster care.

Absolutely terrible. This place has a lot of problems and could possibly be subject to many lawsuits. I came in here for a stomach issue that I have been having for a couple years. While on vacation in las vegas my sickness came back. When it hits, its like the exorcist movie. And im not joking. I came in at 7pm and they threatened me several times that they were going to throw me out. Then I didn’t even get registered into their system till 11pm. That means I sat in missery for 4 hours. I was approached several times by an RN saying that they will be with me any minute. Welp here it is 1:23am and I still don’t have a room. I have been sitting in the room where they take blood draws. It would help if I knew the legal laws in life because this place sure needs to be taken down.

Sadly i have been here and admitted multiple times. I have an adominal condition. Some of these doctors question if i really have it even though my gastroenterologist has told them i do.
There is one black doctor who treated me like a piece of crap. And said «u aren’t in that much pain». Screw you i’m not a liar. Check my dea report, drug screen. I have nothing to hide.
This place overall is average. Some awesome doctors (Ryan– charge doctor). Some garbage (black jerk. That is his picture up there).

I go to the emergency room because I have a vaginal hemorrhage, and the doctors only response is «wow that’s a lot of blood». But there is nothing I can do, come back when you’re dizzy, anemic or short of breath. I spend from 10pm till 5am the following day for him to tell me this!!! These are not doctor’s, these people are butcher’s!!! A person has to be on their last drop of blood for them to do something! Medicine in this hospital is shit, there is no communication, all these people do is drain the insurance and don’t provide any care!!!

While in Las Vegas I had to rush to the emergency room due to stomach pain. My friends’ took me to this hospital. I check in at 8:15 AM Sunday morning. The staff were nice and helpful and made the process as smooth as possible. The nurses and doctors were really nice and friendly. They made sure that I was comfortable and relax while waiting for my test results. They provide the best care and answered all of my questions and concerns. I got discharged by 1:00PM. I really don’t know why this hospital has such a low rating and review. Remember people… this is an emergency room and not a drive thur. The ratio of patients is higher than nurses and doctors in the ER. You are not the only patient in the ER. I think we should give our nurses and doctors a pat on their back.

Very horrible experience during our traumatic health scare. My niece was having seizures but they let her go from the ER. We were back few hours later because she continued to have seizures. The children’s hospital ER put my niece on a blood encrusted ER bed the second time we got here. Around midnight they finally admitted her to the hospital. Then they played musical rooms and switched her room 3 times. My niece is sick with an infection and high fever and they don’t employ kid friendly nurses. The nurse couldn’t handle my niece’s crying and kept asking is she always this bad? Why did she have to keep asking us that every time she had to check my niece’s vital signs? We brought books to donate but we had to throw them away because the books were not clean. So you can put sick patients and dirty blood encrusted beds but the books are a health hazard? I got kicked out to the family room and when I get there the room was littered with food rubbish from the previous people. But again books are a health hazard when the hospital is filthy. Some of the nurses were friendly but most of them treated us like dirt making comments about my niece being bad, and not even responding to requests for clean sheets and vomit bags. We were cleaning the bed and just needed clean sheets and a gown and we had to change it, not the nurses but it took us five times of asking before we got some of what we needed. Next time, nurses, just show us where everything is located so we don’t have to bother you.

Worst service ever!!! The wait time is a joke. I sat there for 8 hours only to basically get laughed in my face. They don’t take the time to listen to you and surely don’t care about your pain. They give you pain pills to shut everyone up and than stick you in the waiting room for HOURS! the doctors are a joke, so is the staff. They all stand around chit chatting while only 1 poor nurse is running around trying to do the jobs of the 5 other nurses and 2 doctors… Poor service, crappy staff! Its not fair to treat people who come in for help, that way. Why cause we weren’t born with a silver spoon in our mouth??? Shameful… Medical care in vegas just sucks. Period. Take notes from the doctors in California.

I went to Dr Jeff for physical therapy in this building after having very weak legs because I’m recovering from paralysis due to a car accident and wanting to start rebuilding the strength.
I went to the evaluation and he is aggressive and not fit to be a doctor. He doesn’t answer questions, give any information, or do the evaluation gently.
I told him I’m very weak in the legs and when he tried to evaluate my leg extension strength, he snapped my leg down and I screamed from pain but he kept going ignoring like nothing happened. I knew to not make an appointment for any actual treatment if the evaluation was that bad and I can’t walk for 3 days already so I’m worse than when I came to the evaluation.
I hope no one ever goes to him and that he’ll be fired and never re-​hired again. He should be considered malpractice.
How can a doctor force full strength on an evaluation when someone is weak and coming to rebuild themselves?
Stay away from Dr. Jeff from this UMC’s physical therapy unless you want to be traumatized from physical therapists like I am.

I rushed my son to the pediatric ER @ 4am after waiting all night in Southwest Medical Urgent Care where my son suffered abdominal pain without getting any pain meds only to be told 6 ½ hours later that we should go to UMC Pediatric. I was appalled thinking that my son would again have to wait for a long time before getting any pain meds, much more find out what was wrong with him. I told the lady who checked us into the ER about my concern, and she had a nurse attend to us right away. The nurse had a stoic expression to her face, but i was still thankful because she got the doctor to see my son immediately. In less than an hour, a resident pediatrician and an attending had seen my son, given him pain meds, IV hydration and IV ATB, and 2 surgeons had done a consult. All 4 doctors were amazing! The last surgeon to see my son was superb. He didnt even need a ct scan to diagnose my son with appendicitis, and he scheduled for the appendectomy right away. They were all very compassionate and professional at the same time. I was so impressed. I have never had a better healthcare experience.
Pre-​op nurses were amazing. My son is 4, and his procedure was pretty much routine, but as soon as my son got into pre-​op, 4 nurses attended to him. Being a nurse myself, i was really touched and impressed that these nurses seemed like they weren’t just doing their job. They actually cared about my son.
My son’s surgery went very smoothly, and he is recovering very well. I will forever be thankful to all the doctors and nurses in UMC. They are the best!

This place was a joke. My mother showed up with shortness of breath and possible diabetes. It took them 12 hrs to find a room for her. If that wasn’t enough they would not explain anything to her and gave her so much diuretics that they were worried about kidney problems. The main issue is they didn’t even explain the possibility of that complication. My mother felt so uncomfortable with her team she decided to refuse a surgical procedure to find another care provider. They refused to give referrals, medication for her diabetes or any further treatment for non surgical issues. This place is an insurance scam. I do not recommend this facility between how they treated my mother and father.

This place is a pile of garbage. I would rather just die in my home than try to come here. Brought my handicapped friend here for severe pain and the professionalism here is epic to say the least. The hospitals here in Las Vegas are just crap. The check in nurse was ridiculous and barely made eye contact with my friend. Their «PRIVACY ACT POLICY» is a joke. Asking private medical questions where EVERYONE can hear you is the WRONG protocol to adhere to. The main male RN was condescending and rude. The waiting area looked like something out of a drug rehab facility from that TV show «Intervention». I think it’s awful when staff members are laughing and having a good time in the reception area while people are waiting roughly 5 – 7 hours to be seen.
WORST HOSPITAL RESTROOM I have ever been to. Worse than going to a ARCO gas station.
This is my second and last experience at this hospital. My first was for myself and that was bad enough. Never again.

Went there in an ambulance because of really bad stomach pain. Instead of getting me in a bed, they made wait in the waiting room. I was so pissed off, I’m here in really bad pain, I have to wait to be seen. It took them about 4 – 5 hrs before I got a bed. I really like the work they do. But not sure if I ever have an emergency again
I’ll be going to UMC

I only went to this hospital because it’s the only place my doctor delivers babies. Love my doctor, so I followed her there. This was baby #2 for me, so I stayed home during labor as long as possible. By the time I made it to UMC, I was in transition and ready to push. My husband ran into the lobby to get someone to bring me in because I could no longer walk. No one responded — he came back out to the car on his own with a wheelchair. I told him «heck no, I need someone to help me now!» He ran back in and no one would help him still, so my mother went in and YELLED in the lobby for help. Someone finally came running out, helped me into a wheelchair and quickly wheeled me up to the delivery floor. A security guard locked the elevator so it’d go straight to the 8^th floor without stopping. Thank you!
When I got to the delivery floor, nurses started yelling «stork! stork!,» which I (correctly) guessed meant a woman who is going to deliver right now. On my way through the halls to triage, I was asked by so many people what my name was. My contractions were so close together, I couldn’t talk very comfortably so after the third or so time answering the same question, I just closed my eyes and ignored them. That was a little unorganized, especially since I was pre-​registered and since my doctor had JUST called them to tell them I was on my way and in full blown labor.
Young female doctor in triage was great– wish I could remember her name. I squeezed her hand HARD. I delivered less than 30 minutes after arriving at the hospital; if I had to be there any longer I would not recommend it. The recovery room was one of the newer ones. Nothing fancy, but not disgusting. Summerlin was so much nicer. The nurses at UMC were nice, but Summerlin was definitely better.
The food sucked at UMC. They had no vegetarian options, no food available at nighttime for moms who deliver in the evening. I was starving and my husband had to get me a terrible bean burrito at the fast food place down the street. The shower was no good. No place to sit down for the first post-​birth shower.
We had a tour months before. The staff assured us that my 6 yr old daughter could come meet her new baby sister in the hospital, but apparently someone totally lied about that. I was so surprised when they wouldn’t let her up at all. They should’ve been honest about that.
Thankfully, I only spent the pushing stage of labor at UMC. My doctors were great, but if I had to spend any longer there, I don’t think it would’ve been good.
It’s OK but if you have a choice, I’d go to Summerlin or another less ghetto hospital.

DO NOT GO TO UMC !!!
WORST EXPERIENCE OF MY LIFE.
NEGATIVE STARS IF I COULD !!!
The labor and delivery was very nice rooms and the staff was ok. I had an a doula so she did most the work.
As soon as I got over the post partum area the nightmare began. It was after hours and the nurse told me I could only have one person with me and it had to be a female. Wtf? They didn’t want to allow my boyfriend, which is my daughters father to stay in the room. I had just given birth and your going to tell me I have to be without him? I told her I wanted him there to help because I was tired. She goes «there are enough nurses to help» uhm NO! That’s my baby and me and HER FATHER will take care of her.
I was beyond pissed. LOOONG story short after they called security on me because I was speaking my opinion the main head chick said it was ok for him to stay. But they never gave him a chair or anything. They forced both of us to sleep on the bed because they wouldn’t even give him a chair.
The second night I took a shower and the whole bathroom and half the room flooded (there were two beds in each room). So I told the nurse and four hours later they still had not cleaned up the water. So finally I had to pee and asked the chick where should I go because it was flooded and I was afraid to fall. She said «you can go into the lobby» WTF? I’m bleeding everywhere and you want me to walk (which was hard to do with all the stitches) all the way to the lobby. Again I was livid and finally they moved us to an «upgraded room» btw all of this was between 11pm-​4am. I was exhasted and they could have just done that in the first place.
NEVER AGAIN WILL I GO TO UMC.
that doesn’t even mention how horribly they fed me. One piece of French toast for breakfast and can food for dinner. My boyfriend said jail food was better. Luckily my friends and family brought me food every day or I would have starved.
I didn’t want to breastfeed from the beginning. So after she was born I asked for bottles. They told me they had to get it approved by a doctor because they «wrote it down wrong» about 2 hrs later I was FINALLY able to feed her.
They are way to pushy with breastfeeding and I told them way before I even got induced I was going to bottle feed.
The girl in the room next to me was having a hard time getting the baby to latch on and was getting frustrated and asked for a bottle and the doctor told her no. You could tell the baby was in distress because it was hungry so I finally went over and gave her one of mine.
How are you just going to neglect a child of food because the mom didn’t want to breast feed.
–dumb ass hospital–
Definitely the worst experience of my life.
Please if you can go somewhere else DO IT. I never want anyone to experience what I had to.
Child birth is a beautiful thing and UMC makes it a nightmare.

Summary:
Below standard care, poor service/​unfriendly staff, poor food, and keeping us here without good reason. We’ve been threatened with AMA (meaning insurance doesn’t pay) if we decide to leave anyway.
Story:
I drove my girlfriend to the emergency entrance because she was going into labor. (it was contractions, truth be told, but they were enough to make her cry out in pain.) When I ran in and told them I needed a wheelchair for her and why, one staff member directed me to another without helping. The second complained there was no wheelchair available and started fussing with the other staff. After about 8 minutes of this, someone rather more intelligent wheeled a bed out, and we put her into it. Trusting she was in good hands, I parked the car in the parking garage — which is literally 80% reserved spots; do not recommend — and when I got back ~10 minutes later (no elevator), I found them arguing over whether or not they could take her up in a bed or a wheelchair, decided policy says chair only, and called for one. (Remember, she was crying out in pain with every contraction.) Five additional minutes later, we were on our way. Sadly, that was only the beginning of our problems.
When we got to the … contraction room, for lack of a better name, they were so slow at doing their tests and paperwork that they didn’t do labs on her, so they wouldn’t give her any pain medication. She was screaming by this point. Three doctors in a row asked the same lengthy list of questions (seriously.), merely waiting annoyedly between screams to continue asking them.
Flash forward to delivery: twelve doctors in the room, mostly trainees, rushing about not knowing what to do. Everything went more or less well there, despite. Trainee doing the stitches afterward had a bad cough.
Flash forward again to our room after. Food is awful, and they didn’t bring her vegetarian dishes, so she could only eat half of her plates even when they were edible. (FYI, their collared greens [and eggs and green beans and bacon] are disgusting, and you get no choice on meals.)
Despite being here with her the entire time, and sleeping in a bloody uncomfortable, non-​reclining, pool-​ish chair in her room for want of anything better, they treated me like I simply didn’t exist: They handed me papers from time to time, but that was about it. I asked nicely for, and received, no blanket, no pillow, no water, and no food (though I admittedly expected the last one). As for staff, most of the nurses seem bitchy and overworked, with very little patience, and the doctors’ dispositions aren’t much better. There are a few good nurses, though! Edna comes to mind.
Also: nearly everyone here keeps pushing WIC and other benefit programs that we don’t want. We’ve been asked upwards of 25 times now. They’re surprised when we say no to them, and more surprised when she says she has a job and has held it for 10+ years. (related aside: of the 9 current mothers here, the other 8 are on WIC and have neither jobs nor income.)
The worst part, however, is that they won’t let us leave. They keep wanting to keep her and the baby here, despite repeatedly telling us there’s nothing wrong. We feel like we have to constantly give them good reports and keep the baby from crying or they’ll make us stay here even longer. When my girlfriend was so upset over wanting to go home so badly that she was crying, they actually threatened to report it as AMA — against medical advice — if we leave so that her insurance won’t pay for it.
We feel trapped here.
We’re starving and stressed, and feel watched and judged, and we just want to go home.
Do not come here.

I almost had my baby in the car on the way there… a nurse was on her break and she seen me getting out of the car screaming from my contractions she quickly grabbed a wheelchair from inside and right away I started seeing doctors and nurses rushing me to the delivery room… 20 minutes later out comes my baby girl… I didn’t plan to have her there I was actually on my way to Summerlin hospital but I knew I wouldn’t of made it… everyone was nice and seem so caring for both my daughter and me.

If there was a way to give no stars at all then I definitely would instead of giving one. This place is absolutely horrible! Most of the staff is extremely rude, unprofessional and unfair. My daughter went to get surgery for her cleft palate last year in August. The staff in the room where they take her before giving her an actual room, was completely helpful and nice but once we got into the children part of the hospital, the staff seem like they didn’t give a care.
My daughter was still a baby, she didn’t even turn one when she had gotten the surgery & I desperately needed help from her father but what they had told me is that they are not aloud to have two parents by the bed, only one even when I told them I needed the extra help. I literally had stayed up past 24 hours to accommodate and tend to my child because of their so called rules.
Not only that but these nurses did not put her iv needle in her hand very good. I had noticed that the needle had slipped out of her vein and was just under her skin so her hand had swollen up and I had to keep her hand elevated for more than 3 hours so it can go down…
I do not recommend going there for your children. For adults, I have a friend who has a father who has cancer and went to UMC as well. She said he was in so much pain there and treated him unkindly. They told him that they could not help him out and that he should ride out the pain. (No it has nothing to do with their insurance). She had him transferred to a different hospital and they are doing a lot more than what umc had done.

Walked I to ED with pain, waited a couple of hours, addimited upstairs for gallbladder removal surgery. Was there for two days. Everyone was nice. Clean place. Thank you so much for helping me.,

Extremely rude staff, brought by ambulance after motorcycle accident. Would not clean out wounds told us to wash them at home, and nobody goes to the ER for rug burn so they don’t get infected. Wounds are now infected, had to go to another hospital to get them scrubbed out 2 days later and antibiotics. Husbands wrist is still sprained after complaints of pain were ignored, referred us to social worker to help us get home who just ushered us out and told us to call a cab.

My daughter had fever for almost a week due to hug bites infection from our new rented house! Staffs are very nice and patient

Thank you for saving my life UMC Trauma Unit!
Eight broken ribs, one of the ribs pierced and collapsed my lung causing a hemopneumothorax, six cracked vertabrae in my spine, smashed my front teeth and went into a coma.
Airlifted to UMC Trauma from Mt Charleston and you caring employees saved my life and I live to tell this very brief version of my living nightmare story today.
This review is based on my blessed experience at UMC Trauma, January and February 2006. Better late than never, right? Thank you UMC!

I was there from out of town visiting and has to take my son to the Children’s Hospital ER. Medically they got the job done BUT the whole place was so dirty and dingy and worn down. From the second I got out of the car in the parking garage I could tell this place was very neglected.
We were seen by a resident who was very thorough and kind. BUT she sat on the trash can to talk to us, that’s just gross and unprofessional!

I experienced over 7 hours of waiting in the ER lobby. I was called in to see the triage nurse after about an hour, sent back to wait, had an EKG done and then sent back to the lobby to wait some more. I did receive medical attention, but not close to $ 500 worth of medical help. Didn’t receive a bill from UMC, figured the insurance took care of the entire bill. Nope. No bill in the mail, instead, negative mark on my credit score and a collections agency calling to collect a debt. Bad service and a headache to follow. I’ve seen worse, but expected better from this place.

If I could give this place even HALF a star or no stars at all because of their awful staff and their ridiculously expensive and outrageous costs, I would. I’m not going to go into TOO many details about what happened but when I got into a car accident, I refused to go into the ambulance several times but the EMTs didn’t oblige, stating that they weren’t going to leave me on the ground. The accident was only a few feet away from my house and I only wanted to to home. Instead they put a neck brace on me, strapped me to a board and took me to the far away UMC instead of the Spring Valley Hospital that was literally across my house.
When I arrived at the Trauma Center they did X-​rays on my left and right knee, stating they were both sprained. When I struggled to walk, one of the medical staff members only watched wig out assisting me to stand and told me my accident wasn’t that bad (technically it was actually a really bad accident but miraculously, I was still alive.) anyway, I was literally there for 20 minutes (my paper stated my arrival and departure from the hospital) and I got an OUTRAGEOUSLY large bill. One for the ambulance, that i adamantly refused, one for the physician’s service bill plus a fee because it was «late at night» OOOH I’m sorry my car accident was at 10pm and interrupted your busy schedule, slap me with a fee, thanks. And one for the X-​rays.
20 minutes and my bill was almost 11 grand and all they did was give me IBUPROFEN AND TWO XRAYS. My insurance took over and my bill became 5 grand BUT THAT’S STILL ALOT.
So I hate that place.
On top of that, normally I make my payments every month and just this week I called 4 times and left 4 voicemail so that I could make my payments but nobody ever picked up the phone or even bothered to call me back. So this afternoon I just called to make my payment, this being the fifth time I called already and when this woman named Sandra picked up and I explained to her I called several times and left several voicemails and nobody ever got back to me she did not apologize, and she acted as if she didn’t hear what I was saying. So, all in all, I hate this place and I am not fond of the staff that they have. This review will probably set me back a lot from becoming elite LOL but I just had to let you guys know that UMC is absolutely awful.

Just called the nurse’s station phone lime provided on the web site to ask a few questions. Probably the rudest woman in Nevada to answer the phone. Could not believe what I was hearing. Called Thursday around 10:20 AM — January 1, 2015

Ok… it’s a County Hospital… I get that… but it is difficult for me to understand some of the negative comments (am wondering if some are from friends of competing hospitals… or mayb just a bit negative by nature?).
My experience at UMC has been excellent (not «as good as it gets as in Perfecto»…but exceptional nonetheless). one morning at 3:30am I needed to be driven to the ER here… and the RN’s and the MD’s were true servant leaders who all deserve a medal with appreciation and respect.

This Emergency Room is the worst. The registrars are sitting behind their desks gossiping about patients. Security is standing around laughing at the gossip. Heartless and brutal. Patients are sitting in the lobby, moaning and groaning.
Why sign up for a job that puts you in a position to genuinely help and care over people if it’s clearly the bane of your existence?
#WhereIsTheLove

I’ve been to the L& D ward once in my pregnancy so far. The staff was very nice and I was seen right away. They were helpful and gentile and made me feel reassured.
They offer free childbirth classes, classes for kids becoming an older sibling for the fist time, and free ‘daddy boot camp’ classes and we’ve taken advantage of them!
I know some people say bad things about this hospital, but I’ve only had good experiences with them!

WORST SERVICE EVER! And they make you wait a stupid amount of time, good luck if you waltz in here with an emergency they’ll treat you like you’re at the DMV.

If you have go to the ER, they will get to you right away only if you have a life threatening emergency. With that said, I would say that about 99 percent of everybody who gets admitted does not qualify as life threatening.
If I was a producer, I would do a reality show just on the waiting lobby alone. Cuz if you sit there long enough, you will witness a crap load of drama unfolding with every minute. No need for a script or auditions for actors, it doesn’t get any realer than this!
Took my wife here for a severe headache. Did the registration paperwork, etc. Then we sit and wait. This is where the magic begins.
Right off the bat the people we sat next to were tryin to sell us tamales. At the moment I wasn’t hungry but remember this incident.
The lady to our left was in some kind of pain cuz she was hunched over and moaning. If you just walked in and was blind, you would think she was having some great sex cuz the whole time she was moanin, «Ohhhhhhh…Gooooooddddd! Oooohhhhhh Jesus!» This went on for about 2 hours before they finally admitted her. Wish I can post video with this review so you guys can get the full effect.
After about 4 hours we are admitted. Now mind you, their ER bays are very small and you are only separated by the sliding curtains. I didn’t know there was an old guy next to us until he woke up screaming, «IT HURTS! IT HURTS!» The reason why he woke up was because his pain meds wore off so they gave him more morphine is what I heard the nurse say. What’s funny is once they give it to him, he was already asking when the next dosage was. If you ask me I think he was a morphine addict.
A couple of times I had to go back to the lobby because of a couple tests they had to do on my wife. Mind you I havnt eaten since lunchtime so I was starting to feel like Joe Pesci and the vending machine didnt have any Snickers of course. This is where the tamale dudes come in. Why they were still there I dont know. I didnt see any of them with a hospital band. Anyways, I got 2 beef tamales for 3 bucks. I was expecting the worse but it was actually good. Dont know if I was really hungry or these were the best tamales I ever had.
These are events that I wanted to convey that I thought seemed surreal because the whole time I was wondering when Ashton Kutcher was gonna jump out cuz I swear I was being punk’d. If I actually told you guys every single funny detail, then this would not be a review anymore. Could be construed as a biography.
Refer to my pic of the guy that has long gray hair. I swear he was a young clean shaven man when we first got there. The 4 hours we were in the waiting lobby you couldn’t help but observe everything. I noticed everybody was on their phone and people actually brought their chargers knowing they were gonna be there a while. There were only 2 power outlets available so if you were one of the 4 lucky ones, time goes by faster for you. Of course, you cant go a couple hours without having to go to the bathroom. There are two unisex ones. Both stink, have no paper towels, and I dont think it matters if you use the sanitary cover sheets.
So my wife finally gets the medical attention she needs. Long story short, we showed up at 5 pm, got admitted at 9, went home at 4 am. I gotta say the service we received was extraordinary. The events leading up to it were what is quite memorable and im not so sure that is in a good way. So everything equals to just ok. When you first get there it all seems hopeless and forlorn. But the great medical service made up for it. Still wouldn’t be one of my first choices though.