Water Wings Swim School

Awesome experience. My 3 year old completed the express 15 lesson program a couple weeks ago and I was amazed at his quick progress. He loves Mr. Nate and he continues with twice weekly lessons with him. He’s so comfortable in the pool now and I’m so glad to have enrolled him in the program. I highly recommend Water Wings and their entire staff. Our experience has been nothing but positive. Best money I have spent this year.

The positive is that every staff member I have encountered does a great job and they care about the kids. The numerous negatives have to do with the facility and the idiotic design of putting the showers in the hallway towards the bathroom/​changing room. The giant waiting room area that is barely used is bigger than the showering and changing areas that get jammed with kids and parents when the classes end. Getting out of class, cleaning up your kid, and changing into street clothes is like running a gauntlet on the busy weekend classes. Maybe it would be tolerable if you have an older child who is self sufficient, but doing this with a baby or toddler is really unpleasant. The facility does not merit the $ 18 per half hour group class that they charge — it definitely worth paying for YMCA or other health club membership to get access to a real locker room.
Water is murky as hell and they have a game where the babies blow bubbles in the water. .. so if there is ever a cholera outbreak in Las Vegas you will know where it came from.

Things didn’t get any better here. We wanted the same teacher each week. She called in sick several weeks and quit. Grandson got shuffled around and finally landed with a teacher that he cried the entire half hour. It got to the point that he started to cry when we pulled in the parking lot. After 18 months of lessons @$ 50 per half hour I gave up. Now, they charged my daughters card again after quitting. They are going to «investigate» and have a manager call. It’s been 4 or 5 days and no manager call.

I am the mother of 12-​year-​old twin girls. I was referred to this swim school by another mother, who really liked it. The teen class schedule didn’t work for me so I signed up for semi-​private lessons on Sunday morning. When we arrived, the pool was absolutely filled with children under the age of 3. It was a fight to just just my kids in the pool with the «babies.» The water also seemed somewhat dingy.
The people were very nice when I explained this might not be a good fit for us. They rescheduled us to an advancing class where they assured us there would be a more age appropriate clientele. When we returned, the pool was again packed with very young children. There were also small particles floating in the pool (possibly degraded disposable diapers).
On the plus side, the instructors were nice, although they made one of my kids feel more successful than the other. This place may be fine for parents with babies getting their initial exposure to swimming but it was not a good fit for us.

They have very reasonable price monthly and all the teachers are pleasant with the kids. The patience they have teaching a maximum of 4 little kids is so impressive. Great job teachers! I am very proud of you guys. Hands down.

I bring both kids here and the instructors are wonderful. Also the girls at the front desk are excellent at helping you get things scheduled for days and times that work best for me Andy busy life. The place is a bit old and perhaps in need of some refinishing but don’t let appearances turn you away. I want to give a call out to trey, Amanda, and Victoria, for getting results out of my kids and teaching them to swim! Thanks so much

My kid has been a student here for six months. The teachers really know their stuff and are great with children. The front counter staff, particularly Mimi, go out of their way to come up with lesson schedules that fit our busy lives. I highly recommend Water Wings.

I’m satisfied with what services we get here at this price range. Seems competitive and you get a discount the more classes your child takes a week. My son is 3 ½ and I signed him for two classes a week and now it’s almost been a month. My goal was to get him comfortable in the water and have fun with other kids around. What I realize is that’s it’s all about the instructor and they can be so different from each other. Very early on (but after we had one terrible one who was apathetic, let my son sink under water several times while panicking cause he couldn’t get up breath causing my son to be scared even for the following two lessons with other instructors) I talked to the front desk to get their feedback on what they’ve heard from parent reviews and I was able to narrow it down to the best instructor for my son. She’s kid friendly and teaches good technique.
The place could be managed better because it seems they really should invest some money to fix some things that are started to look a bit run down. Locker rooms are not so nice. It’s like there lots of college kids working for the summer here but I don’t really notice anyone really running the place.
Overall it’s a fun place for kids to go swimming indoors in warm water but if I wanted my son to really get serious about becoming a strong swimmer, I would look elsewhere.

The instructors are punctual. Most of them are very nice and take the time to know your child’s name. I especially liked Trevor. He was great with the kids, asked them how they were, and kept telling them to smile. :)

I signed my child up for the express swim class. So 3 weeks, 5days a week & she should be comfortable. We’ve had only 2 classes so far & I’m just disappointed. I’ve asked 5 times now for her schedule to be emailed to me now. 1^st when I signed up, next I called when I never got it. Third when we showed up for 1^st class, 4^th on 2^nd class, & now again today. I get a call today that we need to reschedule one of her times which I had no idea she had since I have not seen a schedule yet!!!
Plus when they called me they said «she’s almost done with express right?» Again 2 classes only so far. It’s just frustrating. You pay $ 500 & I just would expect more. So disappointed, wish I never signed up, will not recommend this place. I should’ve trusted my instincts when my calls were never returned from the start. My own fault.
As for the instructors, so far they are ok. 1 made my child cry-​I think it’s just the teaching style my sensitive 3 year old is not used too. I do wish the instructor was a bit more compassionate instead of just staring at her crying. They seemed burned out, I felt like a number or a color I should say, they didn’t even bother to know her name. Again, for $ 500 that’s disappointing.
****updating review. The staff has tried to accommodate & has taken all my concerns into consideration. I do appreciate that & will continue to come here.

I like this swim school. My 6 year old just started here and she enjoys it. The people that work here are very friendly and have no problem answering any questions you might have. The smell of chlorine is pretty intense inside. I wish there was maybe more ventilation or something because sometimes when I’m in there I get headaches from the chlorine fumes. I know that its only because there are so many kids and babies i the pool that they like to make sure the pool is santatized and clean but wow the smell is over powering. I like that the teachers make the classes fun and always go over pool rules with all the children so the kids know that because you can swim doesnt mean you can go in pools alone and be too confident that accidents wont happen.

We payed up front for June but we won’t be returning for July. The instructors are so great with my 3.5 year old and I feel that she is learning from them but the facility is so old looking and dirty. The locker rooms have rusted out lockers that are falling apart and the doors are also rusted out and it gives a dingy appearance. The little play area for kids is distracting to most young kids who don’t want to leave the dirty toys to go to their lesson. I really wish they would update the locker rooms and front entrance.

My three (almost 4) year old has been enrolled for about 3 months.
Let start with the staff; The lovely lady Adrian (sorry if I spelled it wrong) who initially signed us up still remembers us. I never have to tell her his name. You can never find people like that anymore! She is always smiling and super helpful! We have had two teachers, Trey and Chris. Both are awesome, but Trey is our normal teacher. My son adores him and actually listens to him. I am that super picky mom who is nervous as can be about my baby learning to swim. I trust Trey completely and so does my son!
My son went from hating to get his face wet to advancing to the next level within the first two months. He is always extremely excited to go to swim class! This is a wonderful place with great staff. I would recommend this to my friends and family any day!

Manager, Lisa does not return calls, and does not follow through with fixing problems with customers.

I was hoping to not have to write unfortunate review. First thing, I had to force my children to go because it is already paid. One time we were not able to attend our regular class and went to a make-​up class. My son is pretty head strong and does not like going on this large floating mat. The instructor tried so hard to get him on the mat that my son spent the next 15 mins crying and not participating in the class. I even told the instructor that he didn’t like that thing and just let him kick his legs in the water instead.
The classes are a bit large for the quarter amount of lane you are given. If you are lucky, the lane is only divided by 3. That being said, they don’t really have that much room to even swim.
Lastly, I decided to stop having to coax my kids to attend the lesson after one month. I was informed that my credit card had already been auto-​charged. After more than 4 phone calls to Lisa, I was told that the best they could do was offer a credit towards future lessons. I am not out more than $ 177 and I will never step in that place again.
Word from the wise – DO NOT SIGN UP FOR AUTOCHARGE!!!

One of the better Learn to swim facilities but still needs improvement.
At 9 months it was time for my little dude to get acclimated with swimming. After searching around and visiting a few swim schools in town, this location was one of the better schools.
I found getting into classes that suited my time schedule wasn’t to hard but being flexible to move to another day or missing a class and making it up was extremely difficult.
After a few months of attending water wings my son had to miss a few weeks as being out of town etc, the school offers you a make up class as they require you to pay monthly, unfortunately if you cannot make up the class you will still be charged for the classes. I had two weeks in a row where I cancelled the class with fair notice, because we we’re out of town we could not make up the class yet they still charged full price.
The classes were great, my son really loved the instructor Amber. She was fantastic and i would recommend her for any level or age group.
A negative about this swim school is they let the kids play around after there classes in the walk in section. I’m ok with it, but a lot of the kids in classes are distracted by the other kids playing and no longer engage into there class. Unfortunately this is one of the reasons I had to pull my son out, as the whole class he and other kids wanted to play.
The front desk girls are ok but on occasions can be extremely rude to customers, although they were nice to me, I did see it on a few occasions with others.

Locker rooms lack in every way. Come ready to swim. After lessons shower & change at home.

Adam is a great teacher, he keeps the kids engaged in the class and laughing. My daughter’s skill level goes up every class. She lives to go and looks forward to it all week.

Staff just seem burnt out.
The customer service is really lacking. They really have no concern in their customer loyalty or keeping customers coming back.
The facility is sometimes clean, and sometimes not. The water last week looked disgusting, it looked «thick», I can’t describe it any other way. The play area toys are grimy, more often than not.
But I decided to write a review after this experience:
They were using our instructor during our 30minute private lesson to train new staff. He spent most of the time talking to this new staff about how to instruct. When we said something to the staff after about 10 minutes, ¹⁄₃ of this lesson, was already wasted. Then, it took a few minutes to sort it out. Now we’d wasted 15 minutes of a 30 minute lesson. This was the first lesson since we have been back where my son was back to being comfortable and attentive in the water and it was wasted on training their own staff. He was off jumping around on the platform and playing. He basically got a 10 minute lesson because they usually play with water toys the last 5min, as a reward for listening. The playing is fine. But I am not okay with spending $ 42 on a 10 minute lesson. I would also have preferred that they informed me of the training in advance, as I would have known there would be wasted time and then would have rescheduled my lesson… sneaky sneaky bad customer service.
The worst part? When the staff started scrambling around after we informed them about the lack of attention during our private lesson… we asked that he stop training during our lesson… the person I am assuming is a manager or owner came out of the office and once she heard what was going on, she hid in the back offices and did not say anything to us. I mean, a manager should have AT LEAST apologized on behalf of the business and the RIGHT thing to would have been to reschedule us for a new lesson. Nope, nothing.
Our instructor is good, Adam, which is why we return. And we have now signed up for a bunch of lessons coming up so we will see that through. We are looking for a new school after that.

My son is in their first baby class, we’ve done a couple so far.
So first I was kind of sceptic. We did some lessons at the Henderson rec. center last summer and it was just OK. After the first class here I felt it was kind of the same… But it’s actually much better.
We’ve had different instructors so far (just because we came at a few different times and days) and they were all great. The repetition of the songs and activities in the water makes the little ones not be afraid every time they go in. The fact they’re bringing some water toys in makes them love it even more, and the fact that the class is only half an hour makes it even better! They won’t last longer than that… (my little one literally faints in the car right after we leave, so tired!).
So overall — a pretty great school. PRICEY in my opinion (the whole course at Henderson cost like 1.5 of this place!) and the facility (especially the showers and the bathroom!) can (and should in my opinion) be remodeled for the price they’re asking. But they have a petit playground the kids can play in when you walk in, the staff is actually friendly, the instructors are good and their location is awesome, so I’m pretty much satisfied and so is my little one.