Water Wings Swim School

Water wings at Durango has been great for my 6yr old daughter. When we enrolled her she was terrified of getting in water but with Ms. Jordan her confidence was built and she started learning the basics. She’s since moved on the more advanced classes and currently is taught by Andrew and Jared. Here are the pluses:
1. Great teachers
2. Year round heated indoor pool
3. Small classes of 4 max kids per teacher
4. Lots of fun for the kids

My son with autism and I participated in the baby swim classes and he loved it. When he became too old to remain in the baby classes we tried several options to allow him to remain at water wings. He was unable to function in group lessons and teachers had difficulty getting him to understand directions. We were about to give up when we were placed with Kris. Water wings gave us special pricing on private lessons and Kris is absolutely amazing with my son. He is patient, creative and has been able to teach my son important safety lessons. Even though the progress is slow Kris does not get frustrated and refuses to give up. I am very thankful for people like Kris who go the extra mile even when it is not the easiest undertaking!

Absolutely love this school. Our 8 month old has been going here for about 2 months and is doind so good! Our teacher is Trevor and is he is just wonderful with kids. Would recommend to anyone. If u have any doubts or still considering, just go in for the 1^st free lesson — totally worth it!

This has been an amazing experience so far. My 5yo is REALLY afraid of water. Having instructors that are patient and caring is so important. Finally have her comfortable with swimming and just being in water. We have had Andrew and Jordan as instructors and they are both excellent. Very impressed with staff that works here. Have recommended this place to other parents as well.

My son has been coming here for a little over a year. He has had the same teacher, Miss Jordan, and he absolutely adores her. He is excited every week to go to his swimming lessons and see her. I highly recommend this Water Wings location!

After arriving to the first lesson. I wasn’t aware I needed to wear a swimming suit to get in with my baby. Brittany was nice enough to not only put on a swim suit and get in with him. He enjoyed a private lesson.
The staff is very courteous and professional and I appreciate their patience. I couldn’t have asked for a better facility for his swimming lessons. Thanks a bunch
Sincerely Kendall’s Mom

I’ve been coming here since April and have nothing but positive experiences with them. The STAFF here is INCREDIBLE!!! They work hard with my two boys, one of whom has special needs, and are always willing to help with my ever changing schedule. A big shout out to Brittani, Kris, Jordan, Trevor, Alexis, Mary and the rest of the staff who are all terrific with kids. Thank you so much!!!

An option of 1 – 3 times per week or private lessons. My son goes twice a week and he is progressing quickly. Many different levels so kids aren’t surrounded by lots of kids above or below their level. Only 1 – 4 kids per class and they run 30 min. Price is right and my son always asks when class is because his teachers love their job and make the kids feel like swimming is fun to learn,

We are new to Water Wings but by daughter absolutely loves it and we like our instructor Kris Lasanof (Sp?) We plan on bumping our sessions up to 2x/​week. I have found the staff to be helpful and good role models for the children as well. When my daughter was bossy one of the other instructors also steppe up and said that’s not a polite way to ask:) I like having my kids around positive role models and she loves being able to work on learning the proper strokes and techniques for swim.

I am updating my Water Wings rating to a 5 today because of Managements prompt actions to correct my previous complaint. Thank you for the Unilocal reply and phone call to reschedule with Mr Andrew.
Thank you Water Wings Mgt for reaching out to your customers and welcome back Mr Andrew!
********************************************************************
Where’s Mr. Andrew ?!!
Last week I would have given Water Wings Centennial a 5. today I will give a 1 to Management .
My daughter and I are very disappointed Mr. Andrew is no longer an instructor here.
He was one of the best instructors at this facility. My daughter has learned so much from him and progressed quickly once he became her instructor.
I know many parents who requested him by name will share my disappointment.
Hopefully this decision is temporary.
«BRING ANDREW BACK!!!»

We’ve had a great experience here. They are great with my boys. My oldest was very fearful. We tried 2 instructors who were great, but then my son found one he really clicked with and his fear melted away. He’s come so far since we started. I also love that there are unlimited make up classes as long as you’re enrolled and communicate your cancelations. So when my kids get sick we don’t lose money on missed lessons.

I called the cancellation line to cancel my revolving monthly lessons. Left a message with all my contact information. No call returned. Awesome-​lessons must be cancelled. Wrong. Find a charge on my CC statement for July’s lessons. Called the receptionist at the location I attend. Explained my situation. Asked for an owner. She told me that I can’t speak to an owner, only a manager. Left a message for the manager of the location to call me back. A week later and no returned call from her either. Terrible, terrible customer service.
***Update***
Not even 12 hours after writing this review I got a call from Britney. She apologized, and made the situation right. I’m changing my review to 4 stars now as I appreciate that.

The teachers are great and my son is learning pretty fast. Most of all the water is warm which made him more comfortable getting in. My son loves coming here,

We love taking our son here! The staff is nice and the instructors are wonderful. Our son started last summer when he was only 7 mos old and he now has no problem getting his face wet, he has confidence around water, and he is learning everything he needs to learn to be safe in the water. My only regret is that we didn’t bring our older kids to classes like these when they were younger. I think all babies and children would benefit from the classes that are given at this school.

Love Water Wings Swim school in general! Great business.
As for this location–
We moved to the North side of town and had to leave the Eastern location behind, which was okay as Louis, their rockstar instructor, had just left to pursue a new career.
I called this location and they got my son reenrolled for a class that evening. Awesome! Thank you! I explained to them that I was used to a male instructor for my son for baby swim 2 and that Louis back at Eastern was bold enough and strong enough to handle my son. (My son is big for his age). The guy at the counter explained to me the girl Amber that taught the class we signed up for was a really great instructor and I should give it a shot. Obviously I figured they’d say that about any instructor but we gave it a shot, and I was impressed. Amber was very encouraging patient and could lift my son with no issue. Could it be, I found another rockstar instructor? After the class I decided to bring him two days a week for the first month so we could try to move up to Guppy, and the gentleman at the front spent time helping me find another day and time during the week that Amber taught that would also work for us.
The building itself is in a nice small shopping center, it’s easy to get to, and it’s clean. The toy area is clean, the bathrooms and changing area is clean and the pool area is nice and open with a good amount of seating for parents.
The staff is all great. My loss of star comes from this past week, our third week at this location and Rockstar Amber was sick and leaving early (totally understand, and hope she’s feeling better). Instead of calling and telling me though and asking if I was still okay with it, they waited until we got there and were checked in and then told us and said another instructor was taking over her class. Well fine im already here and my 2 yr old wants to swim. The teacher they chose to substitute was awful. She was impatient, and pretty rude to both parents and children. She took no time or effort to make sure my son was doing things with the right form and instead just rolled her eyes and kept going. Very different dynamic than when Amber is teaching since she is very encouraging to the children and very attentive. Basically the class was a waste of time and I feel like my son didn’t get any practice until his dad took him aside and practiced with him on his own. Some parents may not mind if there’s a substitute instructor but I do because they are definitely not of equal caliber. If that was our instructor every week, my rating for the business wouldn’t be 4 stars, it would be 2. And if it wasn’t for her, my rating would be a 5.

We signed up our baby girl for the intro swim class towards the end of June. She attended at least 2 swim classes without incident. She enjoyed the classes and we even gave the instructor a gratuity. We missed swim class for the July 4^th weekend and when we returned for the next week’s class, some child made a bowel movement in the pool & class was cancelled — understandable. This happened for the next 3 weeks (all classes we paid for and were promised we could make up). Then, we paid for August’s lessons on or about July 27, 2014.
Only after we paid for August lessons were we telephoned (on our about July 30, 2014) & informed that our baby had been «under suspicion» for making the bowel movements in the pool. Mind you, our baby is exclusively breast fed & did not make solid bowel movements at all for those weeks. Instructors who specialize in teaching infants should be somewhat familiar with the biological functions & physical development of infants. When I spoke to the manager, Adam, about this, he seemed bewildered at the notion that an exclusively breast fed infant would not make a solid poop.
Second, we always dressed our baby in the approved, reusable swim diaper. I have checked her diaper after each lesson and there has never been any trace of any bowel movement, nor are the elastics loose around her legs & waist. Instead, the swim diaper is quit snug — so snug it leave indentations in her skin after class. The only difference between the swim diaper we used and the School’s swim diaper that they sell is that ours was white and theirs has a pattern.
Thirdly, it was only after we paid for August lessons that we were informed that we were «under suspicion» and informed that we were no longer welcome at the pool. I understand the school has a no refund policy but we feel as though we were swindled — they took our money for August and then 3 days later told us we were not welcome! Nevermind the fact that class was cancelled for 3 times in July & we never got a refund for those classes! Why take our money for August classes and then 3 days later tell us that we are not welcome to return?
We have spoken to management on at least 3 occasions just regarding the refund. Last week, on approximately August 4, 2014, I was advised that we would get a refund for August. The manager asked whether I wanted it picked up or mailed. I asked them to mail it. When we did not receive it as of Thursday, August 8, we called again and were told that the refund was mailed on Wednesday, August 7. When it did not arrive as of Monday, August 11, we called again and were told «no refunds». Apparently, the school representative lied to us when she said it was mailed on Wednesday. Now they say that they will see what they can do and have a manager call us. We may have to file a complaint with the Better Business Bureau.
This place is not good for infants as they do not understand infant development.

When I signed my son up for classes they told me over the phone $ 50 a month then after that month was over they jacked the price to $ 72 a month. He did the same thing in all 4 of his lessons he didn’t learn anything.