Wellish Vision Institute

Ridiculous wait times but not sure where else to go. Not familiar with las vegas. I showed up at 8:30am and left at 12:00. I waited 1.5 hours before being called back. Many people were called back before me that arrived after me and when addressed to the receptionist she claimed they were there to see the other doctor. When I got back to the second waiting room in the back I found that not to be true as I was sitting next to the patients who were called before me and they were there to see the same doctor. Unorganized front staff.
I was there for a «short» appt as they called it. Simple measurements to be taken and then to see the doc in another month. I need six of these monthly measurements before cataract surgery. I have had three so far and even on these «short» appts I have had wait times of no less then three hours! I have to hire a babysitter each time to watch the kids so I can have some peace. Maybe next time I will bring them and let them tear up their office while on a 3 hour wait. It costs me $ 100 in sitter fees. Serves them right.
The doc spends less then 10 min with you and is constantly interrupted by his assistants and steps out to address other issues. Is this what he does during surgery? If he does not take the time to focus on my needs and my particular case I will not let him touch my eyes! I always feel rushed and when I try to talk to him about my case he interrupts me while stuttering and tripping over his words. Dr. Wellish has way too much going on but he is claimed to be the best in Las Vegas for cataract surgery??? If he is the best around, this town needs help.

Most of the techs (those wearing black scrubs) dont seem to like there job, you can see it in there face– doesnt smile, greet, grumpy.
The ladies at the reception dont know what they are doing. I received a bill from them on a balance i need to pay which i already paid from previous visits out of pocket. Also, i am being charged on a service twice when it was only done once. Now it caused me hassle in contacting them and my insurance. It is very clear these ladies who are in there computers dont know how to record charges.
You better check your billings from them and keep your receipts. Although the doctor is nice, Your going to lose me as a patient since i cant trust them anymore when it comes to billings.

Do not go to Wellish Vision Institute! These people do nothing but waste your time! You make an appointment and when you show up they say absolutely nothing to you about Dr’s being behind on schedule. Mind you this has been the 2^nd time this has happened to me here. After about 20 – 30 minutes waiting to be called, you obviously go to the front desk asking whats going on?! And the secretaries give you these stupid looks like really?! They have no PROFESSIONALISM! Like you can’t give a patient a quick call asking to reschedule or letting them know right away when they sign in that it will be a 2 hour wait?! RIDICULOUS! I will NEVER return here and sure if you enjoy getting your time wasted you can be sure they will do that here! Stop over booking your patients or be a little bit more considerate of your patients time!

The scheduling system is completely ridiculous! When I made my appointment, I was told that «It’s a very thorough exam» and that it would take between 2 – 3 hours. I figured it had to really be thorough, allowed for dilation time, etc. I got to my appointment about 5 minutes early (appt. was scheduled for 2:15) and already had my paperwork filled out completely. After waiting for well over an hour, I went up to the front desk. I was then told that the entire «process» takes between 1 – 3 hours from check-​in to check-​out. Potentially, I could have been waiting for 2 ½ hours and THEN be called back. How thorough is the exam anyway if I could wait 15 minutes or 2 ½ hours? Never, ever, has waiting time been considered part of any appointment I have ever made in my life. I told them I was leaving and asked what’s the point of even making an appointment if most of it is going to be spent waiting. I was told the doctor was in high demand. That didn’t matter to me since, when I made my appointment, I got one in 2 weeks. THAT is where the demand comes in… NOT in the waiting room. It would be nice if they would value their patients’ time as much as they expect us to value theirs by being on time. If I do decide to reschedule, I think I’ll check in and then go shopping for a couple of hours. What a waste of time today!

Dr. Chen is awesome! This facility is equipped with all the latest equipment. This Business should be know as «The Best Of Las Vegas. Keep up the awesome work!!! I have lived in Vegas since the 60’s. Not many businesses impress me but this one does!!! I highly recommend them…

Don’t waste your time! First the address on their website is incorrect and they are very aware of it and do not change it.
Arrived on time for my moms appointment even though we went to the address online. There were many people upfront milling about, one on a personal call, another eating a sandwich at the desk. We patiently waited an hour to be called after pointing out there were people being called back after we arrived. I was told by an front desk employee this is how all Dr offices work and our appointment would take at least 1 to 3 hours, I asked how much of that time would be waiting in the waiting room and she was very confused not understanding the question.
Bottom line… there are many options out there with amazing Dr’s that have competent staff. Also be aware not all Dr’s here are Ophthalmologist. They are Opticians, very significant difference.

My mother had cataract surgery on 02/10/15.Nothing to eat or drink 8 hours prior to surgery-​for the patient’s safety.Dr.Wellish scheduled 20 surgeries that day. You can imagine there would be some unexpected delays. Asked to arrive at 3pm to fill out 5 minutes of paperwork and then sit for another 55 minutes until her surgery which ended up starting at 5:45pm… Due to delays. My mother is 83 and ended up not eating or drinking for over 12hours. My mother was treated like a packed sardine, in a cattle call. If you or elderly friends have surgery insist that it be scheduled early in the morning.
Pamela Johns daughter of Barbara McDonnell

I am writing to express my gradtitude to Dr. Wellish for the excellent cataract surgery he performed on my father Mr. Gallo just recently. I asked my father if he felt any pain during or after his cataract surgery and he said absolutely no pain. He was very impressed and happy. My father told me that he had a great experience with the office staff at box canyon and the surgery center and wanted to expecially thank
Dr. Langford & Dr. Mattheis for the wonderful post-​op care that he was given after his surgery. It is so delightful and comforting to see my father so happy with his ²⁰⁄₂₀ vision… in his own words he can now see like a young teenager. Dr. Wellish made it all possible for my father at age 77 to see excellent and make him feel good inside again. From the bottom of my heart I thank Dr. Wellish for all his expertise, hard work and professionalism.
Sincerely,
Roxanne

They might be good but they need to do better with the scheduling. Nothing worse than having an appointment at one time and wait for over an hour to be seen. Bring bag lunch, a movie and/​or your favorite book. You’re in for a long wait.

Growing up in a small town I was accustomed to receiving personalized service. Since moving to Vegas that has been tough to come by. So when I do experience it I am more than pleased. Wellish Vision Institute is just that! From the first meeting with Rebecca to the last appointment for follow-​up I was treated like family and appreciated the knowledge and attentiveness that they demonstrated. I received LASIK and couldn’t be happier with my results. Dr. Wellish is amazing! He knows what he is doing and takes time to explain everything! Right down to the science and statistics! The office staff is no different, very helpful and accommodating. If you are considering LASIK or similar procedures I highly recommend Wellish! You will not be sorry.

The doctors at Wellish Vision will not go ahead with the surgery if you are not a candidate. This is determined by extensive testing at their office and an off-​site visit to a retina specialist. I was not a candidate for LASIK, PRK or implantable lenses, which was disappointing, but their concern for the safety of my eyes was very impressive. This testing spanned several months and when finished I did receive a full refund for my testing as promised. When you first visit you will meet with Rebecca, Refractive Counselor. She is knowledgeable, helpful, and will keep in touch with you without being pushy while you make your decision. In my case, she made sure I received my refund right away. I hope to return to Wellish Vision for cataract surgery when I am a bit older.

I had a wonderful experience at the wellish vision institute. The staff is very nice and professional. I was in las vegas visiting from california at a conference and I developed an eye infection. Dr. Mattias is so nice and professional. They saw me right away. I really appreciate there high level of professional service. I would highly recommend them

I was diagnosed with Diabetes Type II, and had to start getting annual check ups. The staff and the doctors were fast and efficient. Then My Mother in law moved down to Las Vegas from Washington. She had cornea replacement surgery before moving to LV and was unable to find a doctor that took her insurance and also would take over the work that another doctor had started. So when it was time for my appointment I took a chance and asked if they took her Insurance which they did; and they also had a doctor there that would take her stitches out and provide her with continued care. AWESOME!