Western Door and Gate

Great job by Phoenix today fixing the spring on my garage. Thanks!

Great company!
Just needed a couple keychain remotes for condo complex I live in.
contact Matty, and he was extremely helpful
I brought in my remote so he could verify that is was the correct 12pin older Genie type
they have nice test panel set up where he can perform the check on the remote signal there
Matty also helped me to program an extra Genie remote that I purchased from Home Depot
bought 2 keychain remotes from them
they were pretty reasonable, work great
will be contacting them for work on rolling shutter soon
thanks guys!!!

I called this company on Monday and left a message advising that I am looking for a quote for a pool fence. Never heard back from anyone. Called back on Tuesday, the lady who answered claimed she never got my message and put me on the phone with Bryan. He asked me to send some pictures of my existing fence that I am trying to replace to get an idea what they were looking at. I sent the pics immediately. On Thursday I was still waiting for the quote and after emailing Bryan again I was told the following:
«The information has been given to our fabricators to provide me with pricing. Once they give the info back, I’ll have the proposal sent over. Hoping by the end of the day.»
It has now been a week since my first call and I still have no quote. If my business is unwanted it would be better to be up front immediately and not waste my time so I can start the process elsewhere. I’m am not impressed!

Broken garage door — bummer. Called home warranty company and they sent Western Door and Gate. They came promptly (a few minutes before the window), worked fast and were really pleasant. Had to get parts, came back the next day, again early and got the job done. Great service and love the 2 hour window, don’t have to sit home all day waiting around. Would use these guys again in a heartbeat.

I had received an e-​mail from Kevin at Western Gate & Door concerning the comment I made about securing the single garage door. He offered to install a locking device at no charge, I called him and scheduled the job. Elgin arrived early and completed the job in minutes. The installation now looks complete and very professional. Hats off to the entire Western Door & Gate crew.

Called them and they said they would be out between Noon and 2:00PM on Wednesday April 15. Around 1:20PM that day I called and they told me the tech was running late and it would be 2:30 — 3:00. It should not be up to the customer to have to call to find out their committed time could not be met. The business should be aware enough of their scheduling status to proactively call the affected customer (s). They did show up around 2:30 and said I needed a new door. I wanted to have the work completed by 1:00 PM Friday. They said they had no openings until Friday morning. The original doors had been painted by the builder, so the replacement would have to be painted as well. I suggested to the technician that was out that he drop off the door parts on Thursday that way I can have them painted and dried before he installs them on Friday morning. He said that would work and he would do so. A little after 1:00 PM I received a call from a «Kevin» who said they were very busy and would not be able to drop it off on Thursday. In a service business if an authorized representative of a company makes a commitment, it should be honored. In this case it was not — twice.
May 1 2015 ===================================================
Unfortunately, the spring on our second door broke on a Friday. I called Western Door and Gate, but they couldn’t get out until Monday. I called another place and they came out within the hour. This isn’t a knock against Western as they must be plenty busy.

great fast acurate and the best price

My garage door broke and would not go up (luckily my car wasn’t stuck inside when it happened). When I called Western, they were able to send someone out quickly, he arrived on time and had it fixed promptly. Very friendly service.

What can I say. Awesome family business. Communication between Matt (The owner) and I was fantastic. They came out Saturday morning and fixed my gate like new. I highly recommend this company. Thank you so much

Called them about getting a quote for a complete installation, tech came out and took some measurements and said the door size was non standard and no room inside garage to install opener components. He suggested I look into getting a roll up door, so I asked for a quote on that. He said he would get back to me, two days go by and I call their office. They said, «Oh let me look into that, I’ll call you back». Never heard from them. I believe they are more interested in simple repairs than real installation projects.

Last weekend, my garage door would only go up partway and was making some pretty questionable sounds besides. The business listed the sticker on my garage door was no longer in business, so I tried Western Door and Gate. I called at 9 in the morning and they said they could have someone out to look at it between 3 and 5. The repairman showed up a little after four, took one look inside the garage and said that it was a broken spring. He said he had the tools and could fix it right then — $ 295. The work was done in about twenty minutes. He also offered me a garage door remote ($ 38) and since I had lost one of the two I had, I was happy to add that on.

I had to reschedule last minute on a weekend it was not an issue for them. I had them come fix my garage door sensors very knowledgeable and friendly as well the price was really good as well would recomend for your garage repairs