I called and left their corporate office and left a voicemail as Natalie had recommended and have yet to receive a call back. They apparently have no desire to rectify the situation. Natalie had stated that it is a requirement that the acknowledgement be signed due to legal reasons. I had messaged her stating if it is a legal requirement why wasn’t I notified prior to my appointment. There has been no response to that message either further showing that the office staff doesn’t know a thing about customer service. This all could have been avoided.
A S.
Évaluation du lieu : 3 Las Vegas, NV
Very unhelpful administrative staff. Was asked to reschedule by the clinic due to its own staff unavailability. After discussing for 5 minutes, I was put on hold for several minutes, and then asked again to repeat the same process with another administrative staff. First one was somewhat helpful but the second person who answered was so unhelpful. She would not care what you are going through or why you are seeking medical help. I love the doctors there but some of the administrative staff treat you as if they are doing you a favor by working there. If I rate doctors only(two doctors I know there), the stars would be way beyond 5. Administrative staff(the three I encountered) would be rated as 1.