Babies R’ Us

The Babies R Us and Toys R Us stores in this area are the most unhelpful and uncaring stores I have EVER shopped at in my life. They’re favorite and only word is NO. This is a terrible company.

Today I tried to use ur website, I received an error while trying to purchase off a registry. I contacted ur Latham NY store they couldn’t figure it out so they placed me on hold & then disconnected the call. I just called the 1800# and spoke to Vanessa after she left me on mute or put her headset down for at least 10minutes, so I could heard her n her associates talking & cussing. I explained to her that I had all of the above bad experience and asked her for a manager, at that point she told me she could not transfer me until she knew what my complaint was! So I listed all of the above issues n added her being argumentative! Eventually I explained I wasn’t going to argue with her anymore & I would cancel my account and then I hung up.
What kind of company does not help its customers make purchases! This is foolish
wouldn’t even give them a 1 star rating!

Came this Babies R Us cause there isn’t one in Clifton Park, weird… Anyhoot, I had to use the mother’s room to change my daughter. After reviewing such bad reviews about this place, I was tempted to change her in the car. Instead, I decided to give it a go and it wasn’t bad. The only negative is that the diaper trash can was already full and the place was pretty empty for a Saturday AM visit on the weekend. So that is OLD diapers. I immediately notified an employee about it and it was sorted out.

Best selection in all of capital region is this location. Very clean and has sales that are worth driving for.

Worst customer service experiences ever, confusing promotions and I can find the same items much cheaper elsewhere. Will definitely not be returning or spending my hard earned money at any «r us» again.

All I hear from people is come here and register for your baby if you are having a baby. Well I wish I didn’t listen to people and just register at buy buy baby. Now that I learned my lesson I would refer anyone that is pregnant and has kids to buy buy baby. I actually become stresses out and annoyed as soon as I step foot into this store.
Where to begin. the people that work here suck. I wish I could come up with a better word to explain the people here but sucks pretty much explains it. You are working at a baby store and 80% of your customers are pregnant women, but it doesn’t matter to the employees here. They are by far the rudest, inconsiderate, dumb, people in retail that I have ever come in contact with. They are always under staffed. 2 people working the whole store, doesn’t make sense especially because pregnant women (a majority of their customers) want to get what they need and leave not wait in line because there is only 1 cashier. They know nothing about their products, especially the cribs. The store is always a mess and in shambles.
I had every intention of buying my daughter’s crib and dresser here, until I met Mike the Assistant manager. He clearly doesn’t know what it takes to work in retail. He doesn’t have a clue on any of the cribs, if they are in stock, back order, or even discontinued. His attitude with us was unacceptable, he treated us like he was doing a favor for us by looking and seeing if the product was in stock. You are in retail that’s your job Mike. I am about to give your store 1300.00 on a sale and you are doing me a favor… hardly. After almost ²¹⁄₂ hours of nothing getting accomplish we left with no answers other than the crib should be in, in 6 weeks. After many call backs with no clear answer I brought my business to buy buy baby. At Buy buy baby.(it took 45 minutes to order a crib, conversion kit, side rails and a dresser, and it took 2 weeks to get it).
I still have gift cards to use here and when they are used up I will not be coming here ever again. I will use them up in their Albany store just so I don’t’ have to deal with the tudes here.

When I walked in I was directed towards the clearance racks which was super useful. I didn’t end up buying outfits from it but if I was a mom and just needed to stock up on outfits I can see why that saves a ton of money. I came in for two outfits and a gift card for a co-​worker and this was accomplished. I wandered around for a while trying to look for an outfit for my nephew that was a good deal. He wears 18 – 24 months but not really a 2T yet (so I was told by my SIL) and I don’t think that size exists at Babies R’ Us. But this store sells absolutely everything and anything a baby could need and I see why it pretty much has a monopoly on the market.

The service here isn’t great. Seems like the mangers don’t train half the employee’s. You get thrown around to 3 different people before you can actually get any help. And when they say they’ll «carry it out to your car» expect to wait about 15 minutes.