Deep Blue Communications

So I am in Ohio at a «resort» and the front desk tells me to call tech support; I can’t log onto the internet and gives me this company’s number. I called (my dime, as in minutes on my cell phone) and after 20 minutes of recordings I finally get an operator who tries to fix the problem. She had a very heavy accent so I asked «where am I calling?» She replies with «I can’t tell you that but you are calling offshore». She then proceeds to ask me my IP address and within 5 minutes voila! I am connected. To say she was for the most part rude may not be accurate as I don’t know where I was calling and that might be «their culture». Since I was in red-​white-​blue Ohio why am I dealing with an «offshore» company that keeps me on hold, can’t answer my questions and can’t help me? I imagine it all has to do with $$$.

The customer service reps are friendly BUT that doesn’t make up for the internet service itself which is very poor. My business and residents have had issues with their wireless internet primarily and it seems as if there never is a permanent solution to anything they do.

terrible service, if you call with an issue you will experience a voicemail, if you are lucky to get someone to answer they will tell you a tech will call back. My husband got a returned phone call approx 11 days after his initial phone call. And issue was never resolved.
And as far as the internet service it is like using dial up!
This company goes through DirecTV and save yourself the aggravation and purchase Time Warner or Comcast!!!