Delta Air Lines

Flown Delta a few times only complaint was seats seem more crowded in than on other airlines. We also boarded a flight once that was over booked and they compensated us generously for taking a later flight.

Delta ruined our one chance at a family vacation. I’m military so I planned my leave very far in advance to travel to Phoenix, AZ out of Albany. We booked tickets in November because we knew that the week that worked for my schedule would be Super Bowl weekend. We were originally scheduled to fly out the 27^th. I understand that cancellations happen due to weather, but Delta refused to rebook my flight until Friday (30^th) at the earliest even though Delta’s website showed flights available in the 28^th and 29^th. They didn’t offer those options, as those flights were priced at five times the cost of my original tickets due to last minute Super Bowl travel and Delta was making a killing on those tickets. I have traveled with United and Southwest in the past and have, on multiple occasions, had rescheduled flights due to severe weather but never had such poor treatment or been so blatantly disregarded as a customer. They are refuinding my purchase price, sure, but aren’t reimbursing any of the excessive fees for tickets purchase and can’t compensate me for the leave time lost .
I will be traveling with another airline in the future — one that doesn’t cancel flights prematurely (several flights left Albany today) and one that doesn’t penalize customers for planning far in advance.

It was my first time to use Albany Airport and I do have to say that this place is busier than one would suspect for a small airport. The lines can build up quick! Not to mention there are very few food and drink options here. Anyway, Delta’s service definitely made up for the lack of amenities in the airport.
CHECK-​IN:
Although I can’t really comment on the full check-​in process since I only had carry-​on bag and had my board pass on my phone, I noticed that Delta had plenty of kiosk available with attendants walking around to assist folks. They were friendly
BOARDING:
The boarding process was simple. I feel for the gate agents because passengers do not listen at all. It might be because they’re busy or just not paying attention, but don’t board until it’s your turn. I saw the gate agents tell people kindly that it wasn’t their turn to board. Nonetheless, the gate agents were always friendly and smiling. They were really good about keep us updating about when we would board and whatnot. Kudos to them.
FLIGHT:
The flight was uneventful to say the least since I was asleep the entire time. However, I would’ve been more enticed to stay awake if I had a personal TV or some kind of entertainment. That’s probably the only reason why I hate flying Delta because the entertainment is hit or miss. The beverage service went as expected. No complaints there. The seats were pretty comfortable for my flight to Atlanta. I didn’t feel like I was too cramped or anything so I was a happy camper.
RECOMMENDATION:
I am pretty picky when it comes to airlines as there are certain legacy airlines that I will fly and others I loathe to fly. Delta is pretty high on my list in terms of all the areas I care about: service, on-​time performance, and comfort of the seats. I recommend Delta and will definitely take them again to/​from Albany with no hesitation! Thanks for a great and friendly flying experience Delta!

I think I have become somewhat addicted to the way Southwest does their boarding process. I don’t have «status» yet with Delta, even though I have a Delta credit card lol. But I am working my way up. I do love the fact that they have cookies :) Who doesn’t love cookies? :)

Welcome to the rarefied and reeking airspace of DL out of ALB.
Minus one star for the «regional jets» in which you are shoehorned into undersized seats like squealing piglets at a factory farm. You won’t see anyone using a laptop or otherwise doing productive work because there’s no room to open it and anyway you’re in too much pain.
Minus one star for making me cabin-​check my luggage and then not bothering to check it through to my destination. Why do you use luggage tags if you’re not going to pay attention to what’s printed on them? i left the airport because I was told the bag was «right behind me» on the next flight and would be delivered soon after I got home. Turns out they give the bag to a delivery service that has till 10 the next morning to deliver the bag.
I didn’t use Southwest on this trip because their fares have been pretty pricey. But Delta out of ALB is no bargain at all. Never again.

I’m a Delta Diamond and this is my primary airport of travel. The gate agents here are usually right on their game and one in particular really goes out of her way to help us when we travel with our special needs son. I did have one bad experience with a younger gate agent when my flight was being delayed and I was going to miss my connection and an important meeting. She clearly didn’t care about my frequent flier status and was of no use in giving me viable options. A phone call to the Diamond Medallion customer service line straightened everything out!