Walmart Superstore

BAD CUSTOMER SERVICE!!! Don’t try returning bottles, the bins are always full and no one wants to help. Lazy service desk!
Other then the service desk, it is a Walmart like any other. They have most items you would be looking for.

The Pharmacy is a nightmare !!! It is under staffed with rude, inexperienced, FRUSTRATING people who don’t know their asses from their elbows !!! I would NEVER use them again. there is no reason anyone in this area needs to put themselves through such torture when we have so many wonderful Pharmacys in the area.

I lost my dignity in their DVD pit.
Target does the mega store better while Hannaford in Latham Farms is better for groceries.
The Bottom Line: Motor oil and stirrup pants at the same damn time.

The customer service is not good. The customer service compared to other Walmarts needs improvement. If you go up to someone and ask for help finding something they ignore you. The customer service at checkout is so slow. They need to have more registers open late at night and always have the self checkout open all day and night.
Please have more registers open for check out because people aren’t going to wait in crazy lines.

I admit, when I go to Walmart I don’t exactly go for the customer service. I go for the cheap prices and convenience. This one is about a mile from my house and right on my way to work. The hubby is diabetic so a pharmacy that’s easy to get to is important. Food and pharmacy and DVD’s and cat food in the same place? Hooray! This Walmart should be the solution to all of our needs!
No.
I have been in this store enough times to say that as a whole, customer service is not a priority. Like… it’s not even in a first draft employee handbook that they wrote and then threw away for the new one that also doesn’t mention customer service. I’ve been to this store over 15 times and two people have been nice to me — TWO! In that many visits! (shout out to assistant manager Tonya who is awesome! She is the ONLY one who was nice to me and showed that she just may like her job — or at least wants to do it well)
Other than that, I’ve literally had more rude behavior from employees in that store than I can even explain. I have asked for help as employees walk by and they blatantly ignore me. I have asked employees for help as they walk by and they acknowledge my request, but then don’t stop. Instead they keep walking and wave a general hand in a direction of what I’m asking for. Like that’s directions enough. (I feel like I should explain here that I’m not a mind reader). I have been asked to move so employees can straighten the shelves I AM LOOKING AT! I watched two employees talking (NOT work related — they were talking about another employee who apparently nobody likes) while an elderly lady was wheeling down the isle — the two employees didn’t even move and she had to wheel around them! WHAT? It’s almost like they are looking for rudeness when doing hiring at this store.
The absolute worst experience I had was with an employee named Dawn who manages to make it extremely clear on a consistent basis that she not only hates her job but hates humanity.
I have worked in customer service my entire life. I admit to being a «customer service snob» and I expect a lot from my employees and from others. If you have a freaking job — earn that paycheck! I don’t care if you hate your job, you’re getting paid to do something. Do it well, while you look for another job. It’s not rocket science.
That being said, I get that Walmart stores are the Big Nasty when it comes to warehouses and it’s all about quantity, not quality. I have never expected much there — it’s not like I’m at Nordstroms and paying for the service. I expect the very very bare minimum — don’t roll your eyes at me, don’t be condescending, don’t ignore me, don’t be rude to elderly, don’t glare, and if you’re asked for help — do your best to help. Or at least give SOME effort to help.
We are moving our prescriptions to another place and I will not go to this Walmart again. I’ll go to 10 different stores to get the things I need if I have to. The last experience I had seriously made me leave IN TEARS because I was so frustrated and had been treated so badly.
Let me say that again —
THIS
STORE
MADE
ME
CRY
I never thought it possible.

Worst Walmart Iv ever been to, Iv had three bad experiences here since they’ve opened, first time I was having trouble with my Walmart credit card and the manager soul not come down to help, the second time I tried returning things I haven’t even used and they were giving me a hard time and now today I called them and needed to be transferred to electronics, I had to keep calling back because no one would answer the phone, then after I called a couple times they started giving me an attitude as if that wasn’t their job to assist me, and they never had anything in stock ! Your a brand new Walmart !!! Not impressed

The new Latham Walmart is now a «Super Center» which means it has a produce section, a deli and a meat department. I’m giving it a *3 based on comparing it to it’s former location but in reality this should be a *2 compared to other Super Centers.
It can be accessed from rt. 9 or from rt. 2. There is ample parking and they are open until midnight.
Although this location is a huge improvement from it’s former location in Latham Farms, it was still a letdown.
The women’s clothing section was sad. It was fully stocked with size XS, S and XXL t-​shirts but nothing in between. The same with shorts. This was confusing since they just opened. And please don’t judge. I refuse to spend $ 40 on a t-​shirt I’m only going to wear to get all sweaty in. The same goes for basic socks.
Also, the produce department, although large, was missing many key fresh herbs, fruit, vegetables etc. and what they did have was not fresh.
Most of the home goods aisles were stocked but some had empty shelves. I realize they just opened but empty shelves are not good.
At 10:30pm they only had one checkout open other then the self-​scan section. It was the cigarette station. So if someone just wanted a pack of smokes but was in line behind someone like me with a cart full of merchandise, they were sol and had to wait.
I was hoping this location would be great since it’s convenient to my commute to and from work. However I will continue to go out of my way and shop at either the East Greenbush or Brunswick locations instead of here.
Their overall prices are noticeable higher compared to other Walmart locations in the area. Their dairy and meat departments have many items priced higher then exact items sold at Price Chopper or Hannaford.