Hampton Inn

Worst customer service ever tonight. We booked a room with foldout couch and a king to fit 3 people. Not what we got when we arrived and was not offered a rollaway bed to remediate the issue. Basically we got turned away. We’ve stayed at this hotel over 25 nights in the past two years. The front desk was a male with a beard.

Hilton hotels know what they are doing. very clean, up to date, very quiet, comfortable, everything in the room worked well. the front desk was pleasant but slow. they will not move on the price unless you have AAA. the only hotel competition via advertisement would be the holiday inn express and for the same price this (hampton) was 2 stars better.

This has been our go to hotel every year for the last 3 years.
We visit Laurel every Veterans Day and have chosen Hampton Inn due to great rooms and customer service!
We have stayed at other locations but this one it tops by far.
Enjoy your stay you will not be disappointed.
See you next year!

POSITIVES: Facility was up to date, décor and furnishings top notch. Our room was clean and comfortable. We. had a king size bed with a queen sleeper sofa. Room also include a refrigerator (no freezer) microwave and coffee center. The continental breakfast was adequate … Muffins, fresh fruit, packaged oatmeal, juice, hard boiled eggs, biscuits and gravy, waffles and pastries and coffee bar.
NEGATIVES: Front desk extremely slow, but very friendly. Pool area was not serviced since prior day. There was a pile of wet towels and bathroom was filthy. I called front desk to ask for towels, which responded quickly. The elevator was very slow and no signage for staircase.
***OVERALL A POSITIVE EXPERIENCE AND WE WOULD STAY THERE AGAIN.

I come to Laurel occasionally on business. The first time, years ago, my client put me up in a bed and breakfast. It was quaint, but not really suitable for business travel. The second time I stayed at a Holiday Inn I think and it was ok. The past couple of times I’ve stayed at this Hampton Inn and it will be my go-​to hotel in Laurel from now on.
Positives:
*Super friendly staff. The various ladies at the front desk were very helpful with all of my requests.
*Gorgeous room. Honestly, I didn’t know that Hampton Inns had rooms this nice. I remember being pleased with my last room (on an upper floor), but this time they put me one of their biggest rooms on the first floor. I typically prefer a higher floor, but this room was awesome (see pictures). Comfortable bed. Everything looked clean. I even had a nice, big faux plant.
*Microwave, sink, and mini-​fridge in the kitchen-​type area of the room. This is a big plus since Laurel does not have enticing restaurants. The first night I grabbed some groceries from the Piggly Wiggly and was set for most of the week. It would only be better if the mini-​fridge had a small freezer compartment.
*Complementary breakfast in the morning. While the choices didn’t wow me, it was certainly nice to be able to grab something to eat in the morning, even if it was just a banana or yogurt.
*Work out room. I remember it being nice from my last stay, but didn’t partake this time due to fighting a darn cold that zapped all the energy out of me.
There really aren’t any negatives, except that there’s not that much to do in Laurel. But, that’s not the hotel’s fault. And, I was certainly content to stay holed up in my lovely room working and watching tv.