LaserShip

I had a package that was suppose to be delivered today and I got a notification saying it was delivered to my back door and i don’t even have a back door and my package wasn’t at my front door. So I called customer service and was on hold for 22 minutes and all I was told is if I don’t hear anything by Monday then they could re order my package and send it to me again (and probably lose it again), or refund my money. I’ve seen so many more complaints about the same things and I’m just wondering why laser ship even exists anymore. What a shitty company. How hard is it to drop my package at my door

Leave things outside without ringing the doorbell and it gets stolen. I work from home and I would open the door when the packages arrive but Lasership delivery never rings the doorbell to let people they have «left the package outside». I am going to stop using Amazon because they continue to use Lasership…

UPDATE: 4:34 PM 2÷3÷16
Finally received my package, it was here before 5pm. However still was not here by 3pm like the driver had promised, either way I still got it. However whenever I order anything again, I will try every way possible to avoid having my order ship through laser ship.
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worst service ever. i had a package shipped two day delivery by amazon to my job. however instead of coming within regular business hours, the first attempt was at 9:50 p.m. first of all what delivery service ever delivers a package (business or residential) that late in the evening? there is not guarantee anyone will be there or awake to accept the package at all.
anyways it was a failed attempt because my business closes at 5pm. i called customer serviced yesterday and told them it had to be here by 5pm which is when we closed. again they did not deliver it on time, they tried to deliver at 8:53 p.m., so another failed attempt. this is really annoying. there is suppose to be another attempt today, and if laser ship informed me i should have it before 3pm. it really better be here before then or i am going to tell them send it back to amazon. then ask amazon to reship it to me through a different carrier.
i also contacted amazon and informed them to never use lasership ever again for any of my shipments. this is not first time this has happened to me and hopefully it will be the last.

Like many reviewers, I wish I could give this company a negative star. I ordered a package using Amazons same day delivery option. Later in the evening, I received notice that the «delivery had been attempted, but the business was closed.» I live in an apartment building. I never received call or knock that a delivery driver was outside. In light of the other reviews, I’m nearly certain laziness was the culprit here. Additionally, when both Amazon and I tried to contact them, no one picked up the phone after over 10 minute attempts.
TL, DR: Incompetent service, and you should not trust them with your delivery or package.

Should be negative stars if possible. In the past two months, I have ordered an item from Amazon where LaserShip delivered it. Each time LaserShip mark my item as «Left at Front Door.» Well guess what? Both times I don’t see the item at my front door. I even checked my front door 20 minutes after it was «delivered» and didn’t see anything there.

Lasership lost my package, I Amazon, UPS, USPS Never have a hard ti. e delivering anything. I got a text up date saying packahe was left on front porch and it wasnt!!!
I Amazon primed the shipment for Sameday and its GONE!

Many times, I have used Amazon same day service and each time Laser is the delivery service. However, they have only been able to deliver it once and even then, they claimed to have delivered it but did not. Luckily the driver had called me so I had his number to call and claim that it had not been delivered. I just spent 30 minutes trying the customer service and have emailed all the contacts I could find. No luck. I am just going to see if Amazon can use USPS or UPS from now on.

If only I could give a negative star. My experience with LaserShip has made me absolutely livid, and looking at these other reviews, I’m amazed that Amazon is still in business with this company at all.
I ordered same day shipping, as in my package should have gotten to me the same day I ordered it. It is now a day and half later and I haven’t received so much as a knock on the door. Not even a package or note left outside. Nothing.
There was a notice on the tracking website saying «Delivery could not be completed — Additional information required.» I called customer service the next day (this morning) to understand what that meant exactly. I was told this message usually appears if the community is gated or if there is a code needed to get into the apartment building. My complex is not gated, nor is my building code-​protected. So what really happened is the driver simply couldn’t find the building and just gave up!
I was then told that my phone number would be given to the driver so that he could call me during the next delivery attempt (today). That way I could help him find the building. Guess what? I received no call. And of course, still no package. The office is now closed for the day, meaning I’ll be waiting yet another day for a delivery that was supposed to be here yesterday evening. So much for that one day guarantee, huh?

This company says that they have delivered packages through the tracking system that Amazon uses and when I get home, the package is not there. This has been the 3^rd time within the last year that this has happened. This time I called Amazon and they said that they are gonna contact the shipping department cause they have noticed a lot of complaints with this company. I’ve also heard from other friends who have ordered with Amazon and they are having the same problems with this delivery company.
#lasership #Amazon

Ordered from Amazon Prime on 23Dec w/​guaranteed same day shipping to arrive 24Dec. Never even made it to my door when it was ‘returned to sender.’ No note on the door, no email to tell me it wasn’t coming. So 2 of my 4 children did not get a present under the tree. I emailed Amazon to fix it, was informed they contacted Lasership to re-​ship my items. It never came and we forgot about it never coming for a while due to the holidays. On 4Jan, hubby called Amazon to get this re-​shipped. Got an email confirming guaranteed delivery of 5Jan. Again, NO package. Checked their site, it said it was loaded on the vehicle and then, 30mins later, it was On Hold at Lasership! Omg! What was going on?!? Emailed Amazon again to tell them I didn’t get it and was told the shipping company had delays and I SHOULD WAIT until 6Jan (what happened to the guaranteed delivery date???). Anyway, 6Jan came went and still no package. I’m too annoyed to even be excited for my kids when it came today (7Jan). smh.
Truly, Amazon is messing up because of this company. Or is Amazon in on it? Hmmm.

I can’t believe this. This company claimed to have delivered my package at the front door, but it’s not there or anywhere outside the house! It looks like I’m not the only one this is happening to. How does Amazon continue to ship with them after lasership doesn’t actually deliver the packages even though they claim they do? Seems like thievery to me. I told Amazon to never ship my orders with Lasership again.
Avoid this carrier at all costs!

I would give negative stars if I could. My order was guaranteed by ¹²⁄₂₄ and it’s now ¹²⁄₂₈ 8:08pm and NO PACKAGE. I emailed the company this morning and no reply. Terrible.

Update @ 10:05pm: I received an e-​mail very quickly after submitting my Unilocal review from Kevin Gresham at LaserShip. We communicated via e-​mail. He tracked my order and the delivery guy. Within an hour, my package arrived. Thank you, Kevin!!! If you ever have future packages that come up missing, I would recommend sending an e-​mail to
or
.
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@ 8:30pm: I believe this company is crooked. I didn’t receive my package even though they’re tracking system said that the driver had delivered the package. I called and had to wait for 15 minutes before someone answered, then was told that the driver said he delivered it to the wrong address. I don’t believe them, but will update this review, if the package is actually received.

Third order in three days! On Friday they claim they made it from Laurel, MD to the bottom of DC (24 miles) in 20 minuets on a Friday during rush hour. On Saturday they claim they drove those 24 miles again in only 5 minuets to deliver my package. Sunday they again claim to deliver a package that never came. Again military police turned the driver away for being a felon.
Sunday tracking number: LP20535596
Saturday tracking number is: LP20534371
Friday tracking number was: LP20532025
Let me also state that this all occurred AFTER they claim to have placed the 1^st package under investigation. Oh. and even though their website says 24 hours for investigations its really 48 hours and that time frame doesn’t start until the next morning. What a joke! Amazon needs to fire this company because loyal customers like us are not going to sit around and allow this to happen.

Usually I receive the packages from Amazon via laser ship… no problem. Like other recent reviews, my package (this time from Zulily) says delivered at the front door but it is not here!
I either just arrived home or was on my was home when it was supposedly delivered. but not there.
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Dec 19
Placed under investigation for 24 hrs per Lasership on dec. 14^th. Heard nothing since.

Having a problem just contacting them about an order. I have called several times to be put on hold and the last time someone answered then hung up! Then I decided to check out reviews posted on google and other sites and the majority give them bad reviews. So then I tried to email them and rcvd a response very promptly and guess what they danced around answering my question… basically going around in circles. Mst of the bad review come from Amazon user, and I am a Walmart user and this is and will be my last time ever having them ship anything for me.

I ordered something same day through Amazon the yesterday. Tracking said it was to be delivered by 9pm that day. At 8:56 pm, the status changed to «Left at: Front Door» which was strange, because I was home, and nobody drove up to deliver a package and nobody rang the doorbell either to say there was a package. But it’s cool, it was 9:15, so let me look outside. Lo and behold, not a package in sight. Now my same day delivery is «under a 24 hour investigation.» Which sucks, because, you know, that’s not same day, that’s not even next day. That’s these people suck at their job and Amazon should quit using them.
Unfortunately, I’ve got another package coming tomorrow through these guys. Things look pretty bleak and I’m expecting to have to call up Amazon again and complain that they should stop using delivery services that don’t know how to deliver or provide a service.
If only I could rate these guys even lower…

This place SUCKS. Whatever you do make sure you don’t get anything shipped from here. They lose your stuff and when you try to call them to find out where you package is, you’ll be on hold for over 10 minutes and when you finally get on the line with them they will hang up on you pretending like they didn’t when you call them back. I wish I could give them 0 stars. Worst customer service ever. Horrible, horrible, horrible service. Call amazon and make sure this place doesn’t ship your stuff. I hope enough people call so that amazon doesn’t use them to ship anymore.
UPDATE: 12.2.15
Was supposed to receive package 11.28, they CLAIMED to deliver my package on 11.30 which is still late, but IT NEVER CAME. They wouldn’t tell me where my package was so I ended up getting a refund. This shouldn’t be a company amazon uses at all, please keep leaving reviews and calling amazon to not have them ship so maybe they’ll eventually stop using them.

I order from Amazon several times a year. Never had any problem with shipping… until now. My package was supposed to be delivered on Oct. 19. I checked the status again when I got home from work and it says DELAYED! Sorry there is an issue with the courier. Your package is expected to be delivered by October 19 by 8 p.m. So I wait anxiously, because this is a gift to my husband for our 25^th Anniversary! No package was ever delivered. The bad thing is I NEVER heard of this courier, so I have no confidence that I will ever see my package! Its probably a badly managed company with bad work ethics and incompetent workers and packages «mysteriously» disappear or they claim they know nothing about it!
It is now Thursday, October 22 and the status is back to DELIVERY EXPECTED Oct. 19! Laurel MD is 40 minutes from my house! What is the problem? I sent several emails through their website and of course I got the automated response, but no one ever followed up with me. Now my gift will be late because of this company! Amazon and the sellers need to stop being cheap and use reputable couriers and do some research before you use companies like LaserShip to service LOYAL customers. If LaserShip cannot handle their business they need to close up shop!

Dang, was I afraid when I read all the reviews for LaserShip. I feel terrible for all of the negative reviews, so I want to provide some stellar feedback.
I placed my order at 10am on ⁸⁄₃₁ with guaranteed same-​day delivery. Around 2pm, LaserShip tracking stated estimated delivery date for the next day, 9/​1, while Amazon’s site continued to state same-​day delivery.
I called LaserShip and the rep confirmed that 1 of 2 packages showed delivery date of 9/​1, and had not yet received information about the second package. I was a little annoyed that she couldn’t provide more information, but realized I need to take a chill pill as it was 3pm and Amazon/​LaserShip had til 9pm to deliver my package.
I left the house at 5:30pm to pick up groceries, and returned little more than an hour later to both of my packages at the door. I was so happy not to have an unfortunate experience with my delivery.
Also, just for reference, my package originated in Laurel, MD for delivery to Washington, DC.