Next Day Blinds

Horribly rude customer service. I was supposed to have a tech come today between 3 and 7. I get a call at 6:56 saying the tech is on the way. I had to ask how long they would be. She said 20 minutes. I had to ask how long the repair would be. She said 30 – 40 minutes. While she was nice, it would have been nice if she was upfront about the situation and not have to have me ask for all of this pertinent information. However, she did not offer an apology until I expressed my annoyance. I had been waiting patiently, putting my errands on hold, for this tech to arrive. I asked her when the next appt would be IF I rescheduled. She transferred me to scheduling. The lady that answered sounded unprofessional and was rude. I asked her when the next appointment would be, she told me ⁷⁄₂₉. I said, «Really? You guys can’t make an exception since you did not show up during my time frame? You can’t squeeze me in?» She asked me twice what my time frame was and I told her. She says, «I can have the supervisor call you in the morning.» I said, «Okay, one second, let me check my schedule. You said the 29^th?» She says, «Yes.» I said, after about 30 seconds of looking through my calendar, «Okay, yeah, I will have the supervisor call me.» Before I even finished my sentence, she repeats with a MAJOR, nasty attitude, «WHAT NUMBER CAN YOU BE REACHED ON?» Completely ridiculous, unprofessional, and unnecessary to say to a customer after she has been waiting for 4 hours. Learn to be patient and a little compassionate to customers that have been waiting on your techs which end up being no shows.
**Addendum: While this was an annoying and inconvenient situation to be in, the President of the company responded to me personally within 48 hours and rectified this situation. I am very happy with the way it was handled. Turns out the customer service rep I got is not indicative of the way they do business. He made up for my 1 bad experience! Originally gave them 1 star, but had to bump them up to 4!

I must say, I am most impressed with the follow-​through and level of service we have received. I’m not sure if I should have posted for the particular store we purchased from although I’ve had two service experiences since we purchased our honeycomb double up/​down blind for our bedroom back in 2006. Just the other day, technician Josh came and repaired the cord mechanism and reset the blind to like-​new function for no charge. I couldn’t tell you how much we paid for that blind… I know it’s worth every penny. Thanks again NDB for stellar customer service. You’ve done well by this client!