Ourisman Honda Of Laurel

We just purchased a 2016 Miata Club. Our experience was OK. They negotiated with us and even sat on the side while we contacted another dealer. The thing I didn’t like was the high pressure attempt to sell us extra mechanical coverage on the car. The purchase process was pretty time consuming. When we bought our Honda CRV at another dealer we were in and out pretty fast. The other dealer gave us new plates right on the spot.
We had a previous problem with this dealer. We needed a major repair on our previous Mazda Miata and they quoted us a price that was twice what another dealer quoted. That was several years ago. We’ll see how this goes but right now we are satisfied but if we experience high prices on service we will go elsewhere.

I wad pissed bcus I asked for a new vehicle with XM radio. Once vehicle was delivered it didnt have but i had already signed for it… my mistake.
I called the saleman, Frank… he nvr returned my calls or emails. The one time he picked up he said he didnt remember the xm convo… i reminded him of the convo where he explained how to get my service transferred.
I spoke to the new car sales manager. He stated i could stream xm drom my phone. I continously stated that i would not like this … he continued to make this point and explain to me the data services that sprint provides. Lol. Irrelevant.
Finally i asked thst they pay for half of xm installation in the form of a giftcard. They provided me with a $ 200 giftcard.

As a mechanic here for my free oil change and tire rotation, this place is a train wreck. 2 hours for something that should be 30 minutes according to the maintenance allocation chart. If your not getting free service here go to a real mechanic with a sense of urgency.

Salesman lie on the call. We agreed to a price on the phone. Came to the place and even then agreed to the salesman of the price and they come back saying the sales manager has said the best price is (a thousand more than what we agreed to). Very bad attitude and lied all around. The bad part is we are a third time returning customer. Really bad attitude. Never coming back here.

It all started with the phone call to service… frist impressions are everything… I work in a service business if I treat my guest the way I was spoken to about questions on my brand new car that I bought there… you lost me. Sale process was great and a great sales person .I felt belittled and because of being a women I was treat with little respect and talking to me as though I was an idiot and he was above me. I asked a question and it was all about what I did with my warranty by and it was about the hourly that u would have to pay. It wasn’t about… let’s help you and don’t worry. Will worry about that later bring it in. And we can talk about it. My car is 7 months old. I just wanted him to say it’s going to be OK .we got your back.

If i could have given 0 stars, I would.
Terrible customer service. Stay clear of the salesman Michael Morris. THE WORST. He was high intensity, yelling and clearly irritated by asking any questions about the vehicles. If the dealership is smart, they will let him go immediately. He spent the entire test drives telling me who much his and with wife’s car cost. And reading the rest of the reviews– glad we dodged the bullet with this group.

This will be part one of my review. After I go in tomorrow, I’ll see if they can right their wrongs…
This dealership is a typical sit, laugh, joke, and do anything to get a sale dealership. He dealer called me right after I left a different dealership without a car so I thought it was meant to be. Silly me. I set an appointment for 1 pm on a Saturday and went it. I searched their online inventory so I could have an idea of what they had. I saw they had a 2013 sonic with no pictures so I thought it would be at the dealership. When I arrived I looked at other cars the salesman thought were a good fit and I politely declined because of the prices I was quoted. I asked about the sonic and was told if I wanted the sonic; because it was at a different location I would need to sign all the paperwork before they brought it to me. I called up a friend to ask what they thought about what seemed fishy to me but she said go ahead. I said okay and began the wait.
While waiting on the «finances», my salesman was going back and forth with what seems to be the big boss about pricing. He kept coming back to me with numbers and figures without any physical paperwork. So finally I asked to see it written down. I ask about the bank fees and sales fees and why the car wasn’t even the price I saw online? He takes the message back and come back with who I think is the boss. She asks if I can do the online pricing and I said bring back a new print out with the numbers and I’ll know. But why did you try to have me pay a price different from what I say to begin with.
Okayyy
He comes back out with the papers and it’s the online price so I ask can it be any lowers because I just came from a different dealership looking into the same came for less money off the lot. She’s says no and I need to put money down. Then… my salesperson comes back out with this idea of a loaner check to keep my monthly payment down. I said sure and went on to financing. At his desk I tried to look at pictures of the vehicle because who wants to buy a car without knowing what it looks like. Who does that. He reassured me that when it’s done this way without looking and test driving that when the vehicle arrives, if you don’t like it for any reason you can return it. So I said okay. Finished the paperwork and was told the vehicle would be ready at 8pm when the dealership is closed. When I arrived I did not like anything about the car and expressed it to my salesman.
All he said was you have to bring it back on Monday. Why couldn’t he take the time to take it back then. Why couldn’t o just view the vehicle before I purchased it so I would have to write this long evil review and go back to the dealership to try to get a different car. It seemed sketchy and ridiculous to be doing things backwards.
Now I am determined to get a car that I like for the price that I name. You will receive your update tomorrow Unilocalers! Hopefully they can turn my views of greedy salespersons trying to make quick money off first time buyers into a pleasant ending.

NO STARS OR MINUS 5 STARS! One of the WORST car buying experiences I’ve ever had. Frank Jackson is rude and dishonest I would never recommend him or this place to anyone. I purchased a previously owned vehicle and it ended up in the shop the same week. I was told when I purchased it was «Gold Check Certified» I called the company they had no knowledge of my vehicle. Everyone I spoke to has basically passed the buck without any resolution. Definitely not a reputable dealership.

Bait and switch… I called Ourisman on a Saturday and asked about availability of a particular model (there were very few around at this point). I was told they had it on any color I wanted. I asked, how can you when no one else can get them and never really know when they are coming in. HE SAID WE HAVE WAYS…
So I told him I would be down, but it was a long drive so please can I really get the car today. He said, it will be here and ready by the time your paperwork is done. Ok. so I tentatively drive there with a friend, the whole time being sure that there is no car.
We arrive, sit with the salesman, and I mentioned that he said the car was basic with no ad ons. That is when the manager stopped by and said the guy was new and the car might have ad ons, but nothing major, maybe striping, mud flaps, and wheel locks (pretty hefty nothing major at 1600). So the bill was over a thousand more than I expected to pay. Then all of a sudden the car had no ad ons. How that price came down. Did the finance paperwork, even though I already had financing lined up, I wanted to see if they could do better (they couldn’t). Price settled on, most paperwork written, the salesman says to me (and I kid you not), OK, your car will be here in 3 or 4 days… Wah!!!
Get the message? Liars.

I’ve been a customer for a number of years and have bought a CRV and Accord here. The salespeople are typical sales people — they do what they need to do to make the sale. I really like the services department though. I’ve had really great experiences here.

First of all, I strongly encourage anyone looking to buy a car to look elsewhere and here’s why. I went to this dealership yesterday with my girlfriend to find her a 2014 Honda Accord Sport in a black color with an automatic CVT engine. We’ve been to many dealerships trying to find the best reasonable price with a trade in. My trade in car is a 2004 Infiniti G35x in excellent condition and very low miles for a car that’s 10 years old. We had this car appraised at 2 other dealerships, one dealer that works off the same pricing methods as Carmax offered us an appraisal of $ 5200, while another place offered us $ 6000. Based off of prior knowledge and research, we know Carmax gives fairly low trade in and selling offers so we weren’t that offended by the appraisals they gave us. KBB prices the car at a low of $ 8000 and a high of $ 11 000. Also both other places were able to offer us $ 21 000 for the price of the car, when the MSRP is around $ 25 000 which is fairly good. When we were about to be shown the appraisal, we were told that «[he] knew we’ve been to a lot of places, so [he’s] not going to lowball us like other places.» Immediately following this statement, he showed us the appraisal of around $ 23 000 for the car and an astounding $ 2500 for the trade in. When we saw the pricing sheet with all numbers and prices listed, my girlfriend looked at me and laughed because she thought it was a joke. The total for the car was well over the MSRP, and when we asked if that’s the best they could do, they said that that was the best they could offer. All I was thinking at the time was, «I thought you said you weren’t going to lowball us,» I was actually scared to know what a highball price to them was. What our sales rep told us a lot was that all dealers around buy the cars for the same price so what they sell the car for doesn’t fluctuate that much, but how is it that the other dealerships are able to offer $ 21 000 while the lowest this one could go was around $ 23 000. To me it sounded like they were looking for maximum profit. On top of that, the car they showed us came with a trunk tray, splash guards, and wheel locks, and tried to add them in for over $ 1500 even though they aren’t worth nearly that much, and when we asked to have them excluded, they said they have to be included. When we finally asked if they could even match the prices that other places offered us, they tried to have us sign an agreement stating that we would buy the car if they agree to the price so we couldn’t keep searching around. All in all, the only really good thing I can about this place is that the bathrooms and décor is nice, but you should check out other dealerships before even considering to stop by this one, I’d give this place 1 star for sales methods, 4 stars for having a nice décor, and 2 stars for my overall experience here which was not good.

This place is a joke, why anyone would buy a vehicle from them is beyond me. Thousands more than other area Honda dealers. Their $ 1600 appearance package is laughable; splash guards, pin striping, floor mats and tire locks… Maybe $ 250 worth of ‘accessories’ and they’re trying to gouge $ 1600 from their customers… insane. I told them a price I was offered from another dealer and was essentially laughed at, ‘we can’t sell it for that, we’d lose money on it’. How so? If the dealer down the road can do a deal, so can you. They’re only concerned with making huge profits, not getting you a deal. Do yourself a favor and go elsewhere, you and your wallet will be glad you did!

Prepare for the runaround
Spoke on the phone and was told they felt they could help me. Drove out there to fill out an app only to be told it would take all day to get an answer. So I went home and waited for a call they said I would get. Then I needed a consigner. The. I needed money down. Then they wanted a trade. Then I was told the finance manager would call me back in a few minutes. That was over a week ago. Can we say unprofessional? Lack of respect for customers is not how you run a business of any kind. I’ll be sure to share my experience
You just lost at least 1 customer

AWFUL customer service. TERRIBLE.
We found a car online that we wanted to test-​drive, and would most likely purchase if we liked it. I contacted the dealership and emailed back and forth with a salesman. I told him we would like to come in on Sunday, and he confirmed that would be great. Then I emailed on Saturday afternoon to confirm that the car was still there, and he wrote back that they were closed on Sunday… but asked if we could come in immediately.
So we raced over there, 3-​year old in tow, ONLY to find out they already sold the car we were coming to see. NO MENTION of this over the phone or email. I was LIVID.
There was no concern for customer satisfaction, or the fact that our time was completely wasted. All we got was an «Oh, oops. Yeah, sorry about that…»
Don’t waste your time or your money.

Customer service is horrible. Period. I’m going to find another service center in the area. It started out good, but went downhill after that.

I came here for the first time a month ago. I didn’t buy my Jetta here but came here for my first service. Unfortunately I don’t remember the name of the gentleman who assisted me. When I called about brining my car in the man who answered was friendly and helpful. I had good customer service the entire time. Because it was my first time I was even escorted to the cashier upon picking up my car. Everyone was very professional and helpful. I can only hope this level of service continues as I do plan on going back for any future work my car needs. I do like the fact that they offer complimentary shuttle service within the immediate laurel area. I didn’t need it for this visit but will most likely take advantage of it in the future.