Pep Boys Auto Parts & Service

Arrived and was taken care of instantly for my scheduled oil change & temporary tire fix. Oil change complete but tire fix was forgotten and this was something I really needed so I had to wait additional time so they can get that done. Nice waiting area.

Had an appointment at 3pm for an oil change. I got out of work earlier than expected, so I called and asked if they could get me in early. I was told that was fine, to come on and they’d get me in early.
When I arrived however, they told me it would be 30 – 45 minutes before they could get to it. Um… so then WHY did you tell me you could do it early? That’s precisely why I called– so that I didn’t go early and end up sitting until my appointment time anyway.
I told them to forget it, and on my way home saw Parkway Auto– I didn’t have an appointment there and they had me in and out in 20 minutes. Won’t be going to Pep Boys any more.

Thank you to the Manager, Sales Associates and Mechanics at the Pepboys in Laurel Maryland. Each and every time that I come there I feel like part of the family. Everyone always make me feel welcomed. I was there Saturday April 16, 2016 to get my headlight changed. The Sales Associate that help me was very pleasant and answered any questions that I asked.
Keep up the good work.

You can never just come in and get what you need and get out. The service is by far the slowest service I’ve ever received! I have waited just to see someone for 15−20minutes. They are NOT thorough. I am literally in line writing this as three people ask for the supervisor because we’ve been waiting so long. They need immediate assistance! It is the closest location for me and unfortunately I will not be returning. To be completely honest I’m only here today because I brought my car in yesterday and drove it home only to hear some weird new sound. EXTREMELY UNSATISFIED CUSTOMER.

Easy to schedule appointments and my service was quick. But it was quick because they weren’t thorough. The charge in person was $ 10 more than the price online. The Synthetic Oil changes is supposed to include a courtesy inspection and top off fluids. My windshield washer fluid is still empty. I never received the inspection report.

Took 10 hours to install new tires. Manager didnt seem to care when i asked what was up. Not a lot i can do to just leave mid service so i had to wait it out and let them finish.
Gave a second chance and came back months later for break work. Same shitty service. Do not recommend at all
–update–
Someone from pep boys saw this, and asked me for contact info to take care of it. After a ton of emails on my end where they would ask a single question each time (seemed like they were prolonging the convo so id get bored and stop responding). Eventually they had the same store manager call me and start the chat with «you wanted to talk to me». When i said «no you called me what do you want» she explained who she was and why she was calling. End of story she still didnt care and apologized but said she couldnt do anything about it. Huge pain in the ass, dont respond to their Unilocal team unless youve got a lot of tine to waste.

Returned to pep boys for the THIRD TIME. Person doing the tire balancing said balance ok. Vibrates like crazy at 60 to 70 miles per hour. He said because brakes are worn because rotors are shiny and tie rod felt loose to him. Drove home again after he rebalanced tires STILL VIBRATING! I rotated the tires at home and the vibration stopped. Note to Pep Boys do you train the tire mounting and balancing personnel or do you just let them loose? I have NEVER seen such incompetence. I will get the tires rebalanced somewhere else. Missed work and repeated visits to Pep Boys for the same problem is ridiculous. I will never go to Pep Boys for anything again.

There are nice people who work there, but they have bad business practices. Their estimates are way too high and they take forever. I went in to get an estimate for what should’ve been a $ 300 job, and they came back saying I needed $ 1000 worth of work done. Then were vague when i asked for details. Took it somewhere else.

I went to get my battery replaced, buy 4 new tires, balance the tires etc and have my oil changed.
Everyone was super polite and I didn’t feel pressure to purchase anything else from them. They did let me know my headlights needed to be cleaned but I just said I’m not getting anything else today and that was that.
The store was being renovated when I went but it was still clean, it was just getting painted and needed a real wall between the service station entrance and cashier place but it all works out.
And when I was all done everything checked out and the work done was good.

Always busy. Make an appointment. Store is clean the area around it is run down. Check your coupons before going here. They will not necessarily accept all pep boys coupons.

Love the customer service, I felt they we’re exceptionally nice after the crazy day I had trying to get a simple oil change. Not to mention they offered a discount so my oil change was a little cheaper than if I’d had ended up going to jiffy lube etc. definitely will be heading back there when I’m in the area.

I appreciate the assistance getting some fluids for my car, and putting it in my car. Wasn’t long before I was on my way. I was also surprised they have some services for free that used to cost. Nice gesture for customers.

Purchased 4 new tires and alignment. No problems, except they didn’t call me upon completion for pickup.

This place should receive no stars! I took my truck to this place when my car was not starting. I self diagnosed my own car, knowing it was my starter. I was told that it was the battery and not the starter. Three days later the car had the same issue again! I called the place and spoke to Derrick who was a major help. He helped me get the car towed of no charge back to the shop. I was called before work was done and was told that I would have to pay an additional $ 375 on top of already paying $ 300 for the battery that was not needed in exchange for a starter. I expressed my frustration and the price was lowered by $ 25. I would not recommend this place. Derrick was of great help but the service there is not ideal.

I wish there were a zero star option.
I was told on the phone to bring the car right in to replace one tire and that they would fix it right away. When I got there, I was told it would take an hour before a rack was open and then 30 minutes to do the work. OK, I guess 90 minutes isn’t too bad. But then I ended up waiting for 3 HOURS before they got to my car and another 30 minutes to get a new tire.
Right away became 3 ½ HOURS!!!
At some point I asked what was taking so long and was told that they were short staff and one of the mechanics decided to go to lunch. The desk staff did not know when he would return. Unfortunately for me, that was the mechanic assigned to my car. It turned out he was gone for about 2 hours!!! So he’s at lunch and I’m waiting for my car in what I was told could be done as soon as I got there.
UGH!
If you are in the area and need a mechanic who comes through as promised, try McFadden Service Center about a mile or so up the road.
You’ve been warned! :-)

Slow service, disorganized. I dropped my car off in the morning, and had to wait until 8 PM because they hadn’t gotten to it. I won’t be going back.

This location is a big NO-​NO! After having my car broke down on 95 Easter night, my mom called around the next morning. Pep Boys said they could have it done quick if we got here before noon. Got the car there NO later then 9:30. Four hours later, nothing had been touched. Called Mr. Tire on 131 Street in Laurel, where I usually go, said they would check it for free, &fix it. Pep Boys is NOT on my to go list now.

If I could give a minus I would. Worst customer service at any service facility — EVER. Called in the AM to make a 3pm reservation and was told that they could have my wife’s truck in and out in 1 hour. This was to replace 3 tires. Wife arrives at 3pm and 3+ hours later and she was still at the store. Nia and Gregory the manager refused to take responsibility. General response was «to bad so sad». Nia was particularly argumentative and dismissive. Turned out that she was a liar too. To make it right she offers 20% off the service and then when the time to check out comes the manager, Gregory, was «unable» to make it happen on the computer. Sean Patterson is the regional manager but «strangely» no one has his number. Filed a complaint with corporate. As a company they should be ashamed. Pepboys is officially dead to me.

Was here recent for a flat repair. I had a 2pm appointment and my car wasn’t touched until about 3pm. Customer service was very spotty. The mechanic wanted to blame other people for his worth ethic and some of the comments made towards me were not appropriate. I will visit another location from now on.

They had exactly what I needed when the other places did not! We called in advance, and they had the part waiting there when we arrived so that we didn’t have to wait at all. The staff there was very nice & helpful!