Pizza Boli’s

Worst customer service I have experienced after ordering from Laurel location for over 5 years in the last 2 weeks alone I have spent over 130.00. Always tip well drivers are always friendly. After receiving my order this evening it was incorrect I was told to wait 30 minutes for the correct food and return what was not right. What the hell I asked to speak to the Manager and was told I was speaking to him. He tried to rush me off the phone by saying do you want the driver to just bring the right food and return the wrong food. I asked him would he like to send the driver back and give me my money back and ill return his food he said okay im sending him back. Extremely rude I asked for the owners name. He said it so fast I couldn’t understand him. Then he hung up I called back and asked him to spell the owners name after yelling at me while he spelled it I asked him for the corporate number he said I’m not giving that to you. I let him know I will never order from them again and they lost a customer he shrugged it off and said the driver is coming back. After waiting now 40 minutes he has yet to come back to return my money. I called back he said the driver is leaving in 5 minutes since it’s all about the money to you. What the hell??! Umm yeah it’s about My Money! Why would I want to just give you my money after your shit service Riswan? If you took a lesson in customer service you would know that is not how you treat a customer! I will Never order from Pizza Bolis again after tonights experience thank you Pizza Bolis.
Out of all the years I have ordered out I have never dealt with a manager so rude and dismissive. And I have never returned an entire order and got my money back. Terrible service no regard for customers spending money with them when we have 20 other options in the area. Sad!

Have ordered a number of times in past but recently found I didn’t always get special offer pricing, order was incorrect, or wait was excessive. Tonight I paid by credit card and driver said he was told I hadn’t & tried to get my card number. I said no & called store myself. I paid tip in cash & realized I was conned for $ 5.00. BE CAREFUL WITH THIS PLACE OR BETTER YET GO ELSEWHERE!

A horrible customer service. They put 2 morons as a order taker. I live 0.4 miles away from their store. I ordered delivery for my friend. I wasn’t in the house at that time. It took 1 hour and 13 minutes them to deliver the food. I called them to ask it has been an hour, where is my food? The guy on the phone told me that there was a problem in the system give us 20 more minutes and he hung up the phone! What? I called again and told them I’m gonna cancel the order and the guy said okay and he hung up the phone again. I mean this guys should be trained again or they should be fired. I’ll drive up to crofton pizza bolis next time. Because those guys are amazing. Laurel pizza bolis is the most disgusting pizza boli in the entire state!!!

I ordered two apple pies. Both have MOLD on them. I called the store, told them what I found, was put on a long hold and then told me that he looked at his other pies and they are all fine so there is nothing wrong with mine. I asked for a refund, he yelled at me and told me that his driver will come, look at the pies and may give me a refund. I asked to get the number of his regional manager and he told me that he is not giving it to me and he is not giving me a refund, for me to call eat24 and have them issue it. I called Eat24 and they were amazing and said that they will look into the matter. I will never order from this store again.

I was a regular customer until they made a huge mistake with my order and were not only extremely rude and incompetent, but refused to rectify it, even after I indicated to them that my order was not only late, but incorrect and made me feel sick. They made no appropriate efforts to rectify and acted like it was my fault. I have eaten from many places and in many different countries and I have never received such deplorable customer service. This place is not worth your breath or time and definitely not your money. They have no idea what the words «customer service» mean, and it is just a matter of time before they do the same to you.

Pizzas bolis. I love pizza bolis chicken wings is delicious 5 start guys. …

I love their pizza. Since I love close by I always get the pick up special large 1 topping for 8.99. The staff is always friendly, I’ve never had any problems.

We ordered at 5:53 pm… a stromboli, boneless wings and some cheese fries. The order came an hour later and the wings were NOT boneless, and the cheese in the stromboli wasn’t even melted. So, I called back, and we were told that the boneless wings would be on their way. An hour later, we called back to the store and were told they were on the way. 15 minutes later, they finally arrived. It took 2:15 minutes to get the CORRECT order. UGH. We are NOT happy at all. WORST CUSTOMER SERVICE.
UPDATE: We contacted Pizza Boli’s corporate about our experience. Received an email several days later saying that they would talk to the store and we’d hear from the manager. 11 days later, still nothing. Pretty much confirms that good customer service is NOT a priority for these folks.

They are pretty fast but a little pricey. Pizza and wings are awesome though! I order all the time and I would again. They would get 4 stars if they were cheaper.

Enjoyed the Pizza immensely but the problem your phone order takers can’t follow instructions. Ordered red peppers (weren’t delivered. Asked for extra sauce on the Side and it was placed on the Pizza. Son ran down the driver before he left the hotel and he said he would bring back the peppers and lo and behold he brought them back (nice touch). Word of advice if delivering to a hotel why not bring some damm napkins and even some plates. Your tips could possibly increase immensely.

I normally order pizza hut but I wanted to try something new. We always order from pizza bolis when I am at work not once have I been disappointed.
Today was that day everything online was user friendly until the driver arrived. So online they have a slot to add tips. My meal was 20.00 I added a nice tip. When the driver arrived he tried to insult my intelligence stating tips not included. Lets see you get 1.50 for driving .94miles Mr.
So I have him 30.00…I will not be ordering from them again ever. I mean I understand you have to make a living but geesh trying to get over won’t fly. I felt like contacting management but I just won’t waste my time with them again.
The pizza was fresh but the cheese sticks were basic and not fully cooked. I didn’t even eat my food thanks mr. Delivery man with terrible customer service the customer is always right.

I would definitely order again from this food deliverer. Here’s the break down.
I waited for about :45 to an hour. I thought that was a bit much but it was during dinner time so it wasn’t a terrible wait.
I ordered the following: wings, cheese steak, teriyaki wrap, mac and cheese, cheesecake. I did a special through eat24 or something like that and it included two subs 2 chips or $ 2 up charge to something else and two drinks. All of this totaled to $ 37.00 (some change and not including tip).
Wings: Got the teriyaki wings good flavor mostly large wings. Good taste no complaints, next time im going to go with my classic bbq sauce though.
Cheese Steak: I was super pleased with this because of the amount of meat you get. The sub is pretty soggy but I don’t care bc that’s the juice from all that meat. It’s awesome! literally I was licking my fingers it was great.
Teriyaki wrap: not that pleased. Honestly I just opened up the wrap and ate the chicken in side. The chicken inside was moist so that was okay I guess. -.5 points
Mac and cheese: your classic non baked mac and cheese. It was fine. -.5 points
cheesecake: pretty good although I didn’t like the crust because it was made of oreo’s and I don’t like oreos and that wasn’t mentioned on the 24eat menu. So I just basically ate the cheese.
I am a huge foodie and you’ll see more reviews from local eats as I just moved to the area. Additionally, it took a course of 3 days to eat all of this so maybe the microwave affected the taste of some stuff.
Update 3÷25÷2014 @ 4:57pm EST: Just received a nice Unilocal email from the Boli customer service after reading my review. This is a great indication that the franchise reviews your post, so if you don’t like something or if you want to rave about it, this is the platform to do it. I only know a couple of restaurants/​businesses that actually write you back after you review them. I appreciate this tactic and customer interaction.

I think Pizza Bolis is fantastic especially for the price. Large is $ 12, XL is $ 14. They offer really great deals (Buy one get one free on Mondays, XL + 12 for $ 21, etc). Whenever I order, I make sure to get their lethal wings too, absolutely delicious, jumbo & SPICY (believe me, I know spicy). Last time I ordered I got a deal for an XL 2 topping plus 5 lethal wings for $ 17. You can’t beat that! From what I’ve heard, their subs are also dynamite. Only reason they don’t get 5 stars is because they do not offer real bacon, only Canadian bacon.

I called to place an order this evening from an ad that I received in the Winter ²⁰¹²⁄₂₀₁₃ Best of Laurel mailer. The ad includes one XL 5 Burroughs pizza for $ 11 or two XL 5 Burroughs pizza for $ 18. When I tried to place the order, I was told that the 5 Burroughs pizza is only available in large and that they would charge me $ 13.99 for it. I don’t understand what kind of business would you send out an ad for a product that doesn’t exist (and consequently, a product which I have ordered in the past).
The coupons in the ad do not have an expiration date on them, but those of other advertisers in the flyer are in February 2013. I only received the flyer this week, so it is not as though I’m trying to order from an outdated flyer. Either Pizza Boli needs to better control its advertising or it needs to better train its staff. I feel as though this is a bait and switch and have now ordered from another pizza restaurant because the service at Pizza Boli is unacceptable.

We like the ease and convenience of ordering online but we decided to try Pizza Boli’s because they had a promotion. We ordered 1 hour and 15 minutes ago, and still haven’t received our food. But traffic happens, etc. I get that. What was unacceptable was the load of attitude I got from the manager when I called, NO offer to discount the order due to the wait, whining about how things are always late on Fridays and when it’s raining, etc.
What’s the old saying? You never get a second chance to make a first impression. I was given to understand the purpose of promotions like this was to GAIN new customers. They probably will blame the economy when they go out of business, never mind that this is a fairly affluent area with low unemployment.
I won’t be ordering from here again.