Primary Pediatrics

Nurses are rude and unprofessional. The staff are very unpleasant and careless, not sure why some of the staff are in Pediatrics care. Find another Pediatrician for your newborn!!!

The staff is very unfriendly and unprofessional. I just had my baby 11 days ago and Medicaid has not given proof of insurance since they state that’s their policy to wait for 30 days. I explained that when making appointment and they said it would be fine. When I arrived they said that I had to pay out of pocket. They didn’t even bother to call and confirm with Medicaid. I am covered with Veterans Affairs and the ladies in the front desk acted like they didn’t know what I was talking about.
They need more people skills. If I can give a negative rating, I would.

This practice is standard as far as services. You get Saturday morning office visits, access to doctors off hours, and seem organized. I also never had to wait too long. The doctors for the most part are same as far as medical philosophy.
Issues:
Office is outdated.
Had to remind one too many doctors to use hand sanitizer. I’d prefer hand washing since some hand sanitizers have Triclosan. I asked one doctor if he had washed his hands and he was visibly insulted. I heard him moving a cart from the room next door and them coming into my exam room. To me that means he didn’t stop to wash his hands. I don’t like that. He’d want someone to wash their hands if he was being examined. The «god Complex» is real.
Also, at their Bowie location one of the toys looked like it had black mold on it. I was told it was wear and tear. Even if it is wear and tear it isn’t presentable and needs to be replaced. I mentioned it and the doctor and he told me not to let my child play with it. What happened to the best interest of the child, excellence, customer service? Any thing that sick children play which should be washed and kept looking sanitary. Why should a child go to a medical center to play with dirty toys and potential catch something they didn’t come in with? Not logical, and I’d be irresponsible to notice something like that and not say anything. I’m sure doctor offices in Bethesda and Mclean don’t subject their clients to dirty toys. And I’m sure if parents in any of those offices air any concerns they are properly and politely heard. Socioeconomics… I guess people get better treatment based on where they live, money they make, and who they are. Nobodies aren’t to complain, have any expectations, or expect better than want the doctor wants to give or think they deserve.
I think some of doctors are too quick to prescribe antibiotics for ear infections. Only one doctor held off because the ear drum wasn’t bulging. Being quick to prescribe antibiotics seems to be the norm for most pediatricians. i wonder how new guidelines for anything in pediatrics is distributed to doctors.
Overall I think the doctors are by the book. Don’t look for too much out of the box line of thinking. They get the job done but they aren’t the doctors of old. Most new doctors aren’t. So if you think you feel like just a number, may just be.
AAP Issues New Guidelines on Treating Ear Infections in Children —