Suburban Transmissions

The best guys, the best shop. Period.

My wife’s car was acting up after I had brought it to a local shop to have a transmission flush on it. When I brought it home, I noticed that it was overfilled. So after getting home, I went ahead and drained 2 quarts overfilled. Obviously this was concerning to me considering that I had brought it to what I thought was a reputable shop and they didn’t do it correctly.
Shortly after draining the overfilled transmission and checking the level, my wife started telling me that the car would flash it’s neutral light and free rev without moving. This was upsetting considering that I had just «serviced» the vehicle.
Here’s where Mike comes in… I did some research and found Suburban Transmissions. I was browsing their website and was completely surprised at how honest they were on their webpage. They were giving away what most shops would probably consider «trade secrets»!
I called Suburban and Mike spent 30 minutes talking to me about the history of the transmission, some known issues, and things I could do to troubleshoot the transmission. The way Mike talked about the transmission, I could have sworn that he designed it!
My conversation with him floored me since he took time out of his busy day to help me out and was giving me some ideas of things to check for (potentially resulting in me fixing it and not doing business with him). I felt completely comfortable with sending my car to Suburban and that they would not rip me off. Mike repeatedly stated that he’s not a parts guy and that he wants to properly diagnose the car rather than throw parts at it to fix it or just sell a new transmission.
Mike answered every call. He answered every question. Mike even held the car an extra day to double check the transmission after I told him a symptom that he thought was anomalous. Mike even offered to use what I paid for my repair towards future repairs if my wife’s car continued to have problems! Most shops would probably make you pay full price without considering their previous work!
I feel that more shops should follow Mike’s lead in working with the customer, talking to them as a peer, taking the time to listen to the customer’s concern and make sure that the diagnosis is correct, and to not take the shotgun approach of just throwing parts at the car.
Working with Mike was such a pleasant experience that it almost makes me wish that I had some other transmission woes. Transmission issues tend to be a huge cause of stress, but Mike is like a guide helping you through the process and helping you take on the burden.
Great job, great customer service, great people.

This just set a new high water mark for car repair interactions/​service. Mike, the owner, personally took my car out and test drove it with me as he talked me through his entire diagnostic process. Rather than speaking in a convoluted language of car terms, he made sure to break down the issue so I could understand what was happening as well. He also knows precisely what he is talking about, this guy could have a M.D. in transmission repair. As for his prognosis, it’s honest and not self serving. He gave me the facts and let me make a decision for myself. There was no pressure or impending sense of doom if I decided not to have the work done. Everyone I know is getting recommended to Mike.

WOW!!! Now that’s what I call service. The guys at Suburban are the best!!! I thought, AND WAS TOLD that I needed a new transmission in my 2007 Dodge Magnum. The dealer quoted me $ 4200 and another place said that they would need to remove it to give me a firm estimate. I talk to Mike the owner at Suburban on the phone and he told me that many times the problem is just a electrical part on the transmission. Sure enough I brought it to Suburban and they drove it and confirmed that the part was bad. They were able to replace the part the very next day. Costing me just a fraction of what the others wanted. I am one happy camper. Thanks Suburban your my new repair shop now !!