The Magnificent Body

I bought the groupon deal for three massages. I made my appointment online and they needed a credit card to reserve my appointment, there was no place to secure my appointment with my voucher. So I put in my credit card information thinking that they wouldn’t charge it, just use it as a place holder. I showed up for my appointment a little early to fill out the paper work and the door was locked. Thinking they were on their way, I waited. and waited… and waited. Finally I knew I had to get on with my day as there wasn’t going to be enough time for me to get my hour massage and make it to my other commitments. I left them a voice mail stating my name and number and to please cancel my appointment and not to charge my credit card. Their answering machine said they respond within 48 hrs. Here it is a week later and still no response from them and my credit card still has the balance on it! I’m contacting the Better Business Bureau to get my money back and have contacted Groupon to see if I can get a refund for the voucher because this definitely isn’t a business I ever want to go to again!
I had to add that I finally did receive a refund. But only after posting this review. It’s sad that I wasn’t priority until I was pushed to write a bad review. What’s worse? No apologies for the inconvenience, nothing. Just an email with a receipt. I would hope that business owners are able to deal with problems, but avoiding them all together? Not a good sign of business management.
Carl has sent me a copy of the original email he sent me, which I never received. My email filtered it into my spam. Most likely due to the fact that he has 12 pictures attached to his emails. So to his credit he did email, but I’m left wondering why no call like I had asked for in my voicemail? He replied that he was «too busy». For an entire week? As a small business owner myself I make sure to get in contact with that client that day and have the situation handled immediately. So I was not happy with how he handled the situation. Then he started making excuses, and that’s the last thing a responsible business owner does! Started saying it was groupons fault because he didnt understand the way they wrote it. I’m sorry, but I never even got to present my groupon. Don’t see any correlation. Own the mistake made by you and your employees. I hope that he does handle these situations better in the future.