Panda Express

I have been trying to give this place a chance but 3 times now we have had to wait for over 20 minutes only to find out they haven’t even started the green beans and chicken which was only one of the items we ordered so now the rest of our food is cold. Wow. Then the entrée was done but we had to tell them we were still waiting for it. Hmmmm gave a one because you have to.

Why is it that everytime I come to this place at 930pm they can never offer me what I want because they are closing the kitchen at 10 o’clock. Ten!!! NOT 930! It never fails!!!

The food is always decent as expected for a Panda but the experience is terrible. I went there wanting to grab a quick bite to eat. After seeing the 6+ line in the drive thru and not one customer inside, I decided to just go in thinking maybe it would be quicker. There were at least 8 employees in there and not one customer as I just mentioned. It took at least 3 – 4 minutes for someone to greet and take my order. Luckily the manager was sitting in the dining area giving an interview and noticed my frustration. He yelled across the room to get someone’s attention, where one of the cooks had to come out and greet me. I thought okay… I guess your gonna help me. So I have my order and then an employee named Courtney finally rushes up to help. So she takes over and rushes through helping me. I order teriyaki chicken and wasn’t asked for any of the teriyaki sauce and actually ended coming home without any at all. My chicken was not cut in good proportions and some of them where just way too big for me to even bite. Courtney and the cook that started to help me argued over if she should bring out the broccoli and beef or not which I thought was kind of strange. She then rings me up at the register and I proceed to get my drink. While at the fountain she hurriedly rushes behind me to grab a fork so that she could sit and take her break which helped me understand why I was being so rushed. I wasn’t too happy with the service I got and probably won’t be returning.

Awesome… I go here so much… I literally walk in and they already know what I want… true customer service

Horrible service. Sat at the drive thru window for 15 minutes. Never came back to the window to tell me what was going on. Ordered 2 bowls and they were half full. Was thinking of getting my food from the casino, I will go the extra couple of miles to get Panda!

Horrible food… horrible wait time for the drive thru… Horrible customer service… horrible!!!

Here we are waiting in line and only one person behind service no one fee this place suck won’t come here ever
After waiting in line and for 5 min help show up

Went in on Friday night… It was pretty steady, they ran out of fried rice so we had to wait some extra time for our order, that’s understandable. But the workers provided the worst customer service I’ve had in a long time. Jose was extremely rude and had a pretty big issue with me asking for a plate with two sides and one entrée instead of 2 entrees with one side. I didn’t think it was that big of a deal but he made it clear that he had a problem with it. I’m so glad I don’t live in Laveen anymore and won’t have to put up with terrible customer service.

It’s sad to see all of the negative reports. Laveen doesn’t have many options so of course the restaurant will get busy. I have always been greeted when I enter the restaurant, asked if I’d like a sample and offered a beverage while preparing my order. Now THAT is good customer service. The quality is the same at all Panda locations so no complaints there. Those young kids work their buts off and deserve recognition for having to «put on a happy face» when customers are rude and inconsiderate. Kudos to the Laveen a Panda team.

Drive-​thru should be open until 10:30 but they stop making any food about 8 or 9 and just serve you scraps as you approach the window. The recording on the drive-​thru as you apprach the intercom always says SORRY WE ARE CLOSED but then they come on and tell you if they have one or more serving of whatever they have left over because they are too lazy to cook more food and want to walk out the door right at 10:30. The staff and their professionalism, I’ll just let you experience that on your own. What alley do they hire these people from!!! DON’T COME HERE LATE AT NIGHT, YOU WILL BE SADLY DISAPPOINTED.

UPDATED
After a few months hiatus from this place, decided to give them another chance. What a mistake! Never go to this disgusting location.
Again they were out of soy sauce!!!
Then my kid found 3 hairs in his food!
Threw our food away. Making a complaint with corporate.
Very dissatisfied with this location today. I came for lunch at 11:15am and they are not prepared for business! They are out of everything. It looks like they are serving left overs from the previous day’s business!
My food was not warm. They scraped the bottom of the pan for my sweet and sour sauce.
There wasn’t anyone else in the dining room.
Me and my kids were disappointed in today’s visit. I will start going to another location.
If you want fresh food from this location go at least an hour after they open.

Okay! This needs an update. I knew it was too good to be true. Well I came and got another order from this location. And was so surprise to what the new employee did «he weighed all my food» then took some away? Like what!!!
I didn’t sat anything to be respectful but to weigh food in front of you and be taken away is just ridiculous. I probably ate atleast twice a month here especially for easy Asian cravings. Until they fix this I won’t be going to this place anymore. I would rather go somewhere else.
P.S the new guys name is Jonathan. Yeap. Sorry. That’s just not appropriate. Would u want me to serve you then take just a piece of that food cause it more than what the weigh says?
Ughhh.

Horrible.
We are a fan of Panda. We went into this location and started ordering. My daughter ordered the Teriyaki Chicken. As the girl started cutting it, it was raw. She than pushed it over to the side, grabbed another piece and started cutting… with the same knife and cutting board. It too was raw… She started pushing it over AGAIN! I stopped her and said she needed to get a new cutting board and knife. The cook thought it was quite funny that the food was raw and was making comments under his breath.
She disappeared into the back. With said board and knife.
We walked out. Gross.
It gets better. While this was all happening, my other daughter had to use the restroom. While she was in there, someone was throwing up. Lovely.

Terrible service, they delayed certain items and they did not let me know when the items were available.

I love Panda Express. However, today was disappointing. I ordered beef and broccoli as one of the 2 entrees. When I got home from the drive thru, 11 pieces of broccoli and HALF a piece of beef. I have a crying 2 month old so going back is not an option right now. FAIL. I am giving you 3 stars since it’s not always disappointing …

I do love panda, depending on the location. This location though, the first few times I went it wasn’t too bad, but this time there was a worker named Elizabeth, that was absolutely rude as hell! She absolutely refused to sell me what I wanted, which EVERYWHERE else I go has no problem doing. Instead of getting the chow mein in a carton I asked for it in a foam container which she refused! This person needs an attitude adjustment as well as a new job working with toilets since she has a crappy attitude! Go elsewhere!

I am a fan of Panda when I craving it… however this particular location can get busy at times. I came here recently (more like last weekend) and I order 2 entrees to-​go and they were low on chow mien, fried rice and orange chicken. I had to wait at least 15 mins just for the chef to cook up some fresh food (which was fine… I rather have fresh than old and crunchy chicken)
I would recommend NOT to go around dinner time (6pm-​close) because they are super busy, expect to wait for at least 15 mins for some more food and they have only one chef in the kitchen.

This location has no sense of urgency. It’s not like Panda Express is some miraculous place where food is cooked all day long, freshly prepared. It shouldn’t take longer than 5min to receive your food and it ALWAYS does. There’s a post showing a screen shot over 8minutes. It’s usually about that wait time. Way too overpriced so it makes me question the lack of Chinese joints available here in AZ

Ate at this Panda for the first time. It was pretty busy. The group of people in front of us were asking to sample everything! Including the rice and chow mein. I’ve never seen that before. I guess they wanted to know if it was fresh enough for their liking. It wasn’t because I heard the guy ask for fresh rice and orange chicken. In the meantime they were all just standing in the line like they were the only people in existence, oblivious to us or anyone else around. Stupid.
I got a Panda Bowl with fried rice and teriyaki chicken. The girl put a lot of sauce on top, which I was totally okay with. My food tasted good. The Panda Passion tea was a little on the strong side towards the end.

Holy crap SLOW!!! The drive thru took FOREVER on a Wednesday evening!!! When finally arriving at the window the staff was unpleasant, unapologetic about the fact that their service took forever and to make it worse I get to the window to pay and they tell me the food I ordered they ran out of (Honey walnut shrimp) to say I was angry would be a complete understatement. I asked for a refund and made the statement the most unfortunate thing is I couldn’t get the time back that i sat in their stupid drive through. Never going to back to this location. Horrible horrible horrible