Diamond Taxi

Was cautious based on other reviews but driver was quick to come, pleasant to speak with and overall excellent. Nice enough minivan made the ride comfortable. They apparently drive a kit of Philips kids around if that helps and you’re from around here. Would recommend again.

Last night I called for a 7:30 am pick up for the next day… and when morning came I was waiting and waiting until I decided to call and check where my taxi was seeing as how my train was at 745. The dispatcher forgot to send a taxi to me, the cab showed up at 739, there was no chance I could make it. So he suggested we go to the next stop and he wouldn’t charge me the extra amount. We were not even close to the next stop… guess what happened… I miss that one too, at this point I was pissed I was going to be at least an hour and a half late for work NOT OKAY! So I suggested we go to another station about 20 mins away I could catch the 830 and only be a little late, the driver was fine with it and I told him I wasn’t paying the full amount since this was they’re fault. he said he wouldn’t charge me much just $ 12 for the gas. But when the dispatcher radioed in to get an update the driver told her where he was taking me and she had the nerve to say it would be a $ 35 charge… are you kidding me?! It was all her fault to begin with! The cab driver didn’t even stand up for me after telling me it would only be $ 12. He was like «Sorry but I can’t take a loss like that» Again are you kidding me?! I was shocked! I told him to turn around and take me home, I used to use this taxi company a lot, an now I’m never using them again!

The other day I needed a cab and I called three or four taxi companies before I got lucky and located Diamond. I got: busy signals, fast busy signals, messages that the phone had gone out of service and there was no new number, and people who couldn’t speak English.
Diamond has a smaller fleet of taxis than most taxi companies in the Lawrence Methuen Andover area but they have two distinct advantages:
1. They are prompt. If you arrange for a pickup at a particular time on a particular day they are there within 5 minutes.
2. They speak English! The dispatcher is a pleasure to talk to in a town riddled with companies that can barely understand a word I say. The drivers are all multi-​lingual and very accommodating. One of them let me run into a stop-​n-​shop to pick up some gum while he was collecting another passenger. Older passengers are courteously helped into and out of the cars and given a comfortable seat. Their packages are carried to the the door. This is very nice service.
I have used Diamond Taxi service several times and will not switch to another. I have never found their smaller fleet to be an inconvenience me. The service is very prompt, even when I am some distance away. I strongly recommend them as an alternative to the larger companies who sometimes don’t answer their phones or even have phones at the published phone numbers.
Tip: Try to bring cash with you, if possible. There is a higher fee for doing business with plastic, thanks to the costs which debit and credit processing companies impose upon small businesses. The driver was courteous enough to explain this fee system and since I had some cash, I paid with that instead.