Dillons

The store is well stocked, the staff is friendly. My issue is the pharmacy. Always very slow service. Weekends seem especially understaffed.

I hate the Dillon’s on Mass parking lot with a fiery passion. I’d make a farther trip to any other Dillon’s to avoid the shitty parking lot. They all have a bigger selection anyway

Excellent place to get groceries on Mass St., and this weekend they were giving away free hotdogs and hatch chili peppers for «customer appreciation». I come here about every weekend on more than one occasion.
There’s also a Starbucks inside, a microwave, ATM, gift cards, liquor, KU swag, and a place to buy cold beverages of all sorts.

This review is for the pharmacy.
(I give the store itself 4 stars. Outside the pharmacy, great customer service, average selection & prices for a new grocery store, & a world away from the dirty, old Dillons they leveled that was located here a couple years ago.)
I’ve had a bad experience with customer service in the pharmacy here twice, and will not be using it again, even though I’m only a block away. I miss Round Corner.
Once was on Halloween (which I chalked up to no one wanting to work on Halloween) & once the beginning of January when they had no excuse for the service I received. The most recent experience, I was sick in bed & my husband dropped my prescription off for me in the middle of the day. On my way to work that evening (I had to go in) around 4 – 5 hours after dropping off the prescription, I stopped to pick it up. When I approached the window, two people (one the same person – among several– who gave me bad service on Halloween, & I’d soon learn is the manager) were sitting, eating & gossiping.
The manager greeted me, checked for my prescription, said my insurance info needed to be entered (which my husband had did when he dropped off my prescription), & that my prescription was not ready for pick up. They let me know no one was ahead of me & they could fill it right then, as if this was good news.
I have no clue why it wasn’t already filled. They were clearly just hanging out, not working, not on an official break. (Come to think of it, are they even allowed to eat at the same counter they dispense medicine?)
The two people started filling my very standard prescription right away. I stood there, feeling horribly sick, with my eyes glued to the clock afraid I’d be late for work. It took them about 20 minutes to fill it.
All in all, it was simply really bad service. Twice.

Poor customer service.
I have been a faithful customer at the Mass St. store since 2007. Recently, when a damaged egg carton spilled large amounts of raw egg on my clothes, store manager Misty refused to offer any sort of sympathy for the inconvenience and refused to assist with reimbursement for cleaning products or services needed to remove stains. She seemed completely fine with losing me as a future customer.

Pretty negative experience with the pharmacy here. Coming from another state, our insurance card isn’t separate from our prescription plan card.
Would be nice if the pharmacist wasn’t a condescending jerk, insisting that we were wrong, only to realize fifteen minutes later that we weren’t, and never apologizing.
For future reference, even if we were mistaken, which we weren’t, there’s no reason to talk down to out-​of-​state visitors. Or, you know, any customers.

This is probably the most charming market I have ever visited. The employees are super-​nice and go out of their way to help customers and make them feel welcome. It is clean and is open from 6 till midnight. As a visitor to the area, I am perplexed by some of the previous reviews. This store is a little gem and is a fine contribution to the local community. Kudos to the employees!

Of course, it’s probably a waste of time reviewing a corporate behemoth like Dillon’s, but maybe, just maybe, someone from corporate will read it. I really have a stake in this. So does my family.
I go back a long, long time with the old dirty Dillon’s. You’ve heard the term. The ghetto Dillon’s, etc. A term that was earned, not given.
I love the fact the company built this really gorgeous, modern new space. It’s inviting, the deli is nice, the selections generally in line with what we expect, you aren’t embarrassed to shop there like the old location. It’s a darn nice store, one of the best in town. Oh, and they have a little corporate Starbucks. How cute.
But here’s what steams me about Dillon’s, and I can find a dozen neighbors in my block that’ll agree: much of their produce has already headed south by the time you get to it. Is it really too much to ask for a fresh head of lettuce, parsley, leeks, kale, fresh herbs? Why can Hy-​Vee and Checkers do it better, and the Merc far beyond all three? Sure, you pay more at the Merc, but you get what you pay for. Cooking is all about fresh ingredients. At any Dillon’s in town, that’s a crap shoot. Come on Kroger, get real.
I like the new store, but it’s just average with the produce the way it is. The meat counter could probably use some attention too but truth be known, with the Merc, Steve’s Meat Market in De Soto and The Local Pig in KCMO, the need just isn’t there for me to give them much of my business on the protein side of things.
Fix your produce, Dillon’s. We’d all spend a lot more money there if the quality improved a notch or two.

Other than a cramped parking lot the remodel and updates are nice and long overdue… salad bar hasn’t looked very good when I’ve been there in the evenings (hence 3 stars) but other than that I am very happy to have my neighborhood grocery store back. There is also a much larger selection of local food and whole foods, a commitment to 0 landfill waste and future LEED certification… you go, Dillons!

Love the redesign. Lots of selection and huge bakery and deli. Not as big as the other ones in town but still very very nice

While not huge and not the cleanest, «Ghetto Dillons» definitely serves it’s purpose. My favorite time to go used to be when Wakarusa was in town — nothing is more welcoming than hippie body funk while I’m browsing the produce and judging who had the best dreds… while I can no longer look forward to Wakarusa bringing flavor to the place, this little Dillons always has what I need when I just need to pop in for a few items.

Ugh. As gross as it gets, people. Dillon’s only serves to sustain my supermarket phobia.
To give you an idea, the nicknames for this Dillon Store is «Dirty Dillon’s,» or, «Ghetto Dillon’s.» I believe it is more accurate to call it «Disgusting Dillons,» or «Desperate Dillon’s» though I suppose that’s not as catchy. I’ll put it to you this way, if given the option, Howard Hughes would sooner shop in a Quik Trip attached to a gas station that didn’t have anti bacterial gel to use on the way in.
The message from the powers that be at Dillon HQ is clear to us Old East Lawrence residents: «You aren’t good enough for a clean, well stocked store.» Sure, the meth lab fans that hang out in this shopping center may not deserve better, but there are a lot of us other sorts who have to shop here when time or budget is limited. I suppose I could go to another Dillon’s that is less convenient, but it’s 10 minutes in the car to the «Debonair» Dillon’s on 6^th Street and until just recently, I had to walk to get my groceries.
The only thing keeping Dirty Dillon’s from being one star is the fact that it has a pharmacy, and to be fair, it’s the least frightening part of the store.