Rula Youssef, MD

I’ve been a patient since my first review, and little has changed, from my standpoint. In fact, the doc seems to be doing well, as her practice has moved out of her former Prospect Street location into one of those Sal Lupoli mills on Merrimack Street. Much nicer facility, though the scales are surprisingly cheap — like what you’d get (and be disappointed by) at Bed, Bath & Beyond.
Anyway, I am stunned to read the other reviewer, since her experience could not be more diametrically opposed to the positive interactions I have had with Dr. Youssef’s office staff. I was even there within the past month, though it had been more than a year since my previous visit. It’s possible they had some subpar staffers there, and they’re now gone. Still, I was never treated with anything but courtesy.
It is true that it can take a while to be seen — she seems to book at least a couple months out — but I have never had a problem getting in when things seem somewhat exigent.

I will give Dr Youssef 5 stars — she is amazing — she is caring and attentive.
I find her staff lacks the ability to figure things out — Between yesterday and today it took my 7 calls to get a referral — when the real issue was between the chair and keyboard.

The doctor is kind and caring but is rarely available… long wait for appointments. Office staff is rude and completely incompetent. I’m switching to a new doctor but they refuse to give me my medical records until I pay them $ 25. I said I would puck them up but they still wanted the $ 25. Immoral and possibly illegal. Sums up service u will receive