Verizon Wireless

So I ordered my online for my upgrade, but decided I wanted to pick it up from the store due to delivery issues. I chose this store, why I don’t know. When I first entered it seemed to have been a slow day. I was approached by an employee named Millie. She had to be the most useless employee ever !!! I had some concerns with my previous iPhone and I wanted to know if I would still have the same problem. She tells me she can not confirm or deny my issue. (Blank stare). Against my better judgement I decided to go through with the purchase. She attempted to assist me with setting it up. Truth be told I would’ve been better off going home and doing it myself. When I prompt for the iCloud kept coming up I told her what it was saying and she asked me what does that mean !!! Really Millie? Don’t use u work here ??? I was so annoyed with her service and she had the nerve to be texting on her personal phone while she’s supposed to be assisting me. I would never go back to this particular store again. Stay away from this store. Side note, while I was waiting all the other employees were having personal conversations. One female employee was complaining about her psoriasis/​dandruff problem. I learned coconut oil is good for that from the male employee and another female said she got something from Dominican Republic. Wish she was helping me, maybe I could’ve gotten the name of said concoction. Lmao

This store is the worst. I have been a Verizon customer for 20 years and am always treated well… until I step foot into this store. Nasty employees who only care about making a sale. Once you’re no longer a potential commission, they will literally slam the door in your face. From now on I’ll be driving the 15 minutes to the Rockville Center location where reps treat their customers like human beings.

Came into this store looking for a specific phone for my upgrade. Although they didn’t have the phone I really wanted I left with a phone that was very similar! Everyone was so friendly and helpful through the stressful process of being out of stock of the phones I wanted. Jonathan and mike were nothing but helpful friendly and understanding! They answered all questions I had and even more! Very satisfied with the process of getting a new phone from them. Mind you they kept me pass the time they closed to make sure I understood everything and was satisfied!

This store is an interesting store. The customer service is totally lacking. If you are doing a return you can wait and wait unless you get someone’s attention. Checking in does nothing. You need to keep on top of them and approach the sales person at front desk. why do you have to chase people with returns? Because the sales people work on commission and a returned sale means a loss of commission. Stay away from the blond Russian woman she is a total bitch. I have complained about her to corporate and the store manager. I was told that they have had numerous complaints but keep her because she does high volume sales for the store. So case in point Verizon could careless about customer experience verses sales. That is truly
Reflected in the stores attitude. Verizon has great coverage but the rules and upgrade policies constantly change. The minute you upgrade your phone the old policy you had is no longer in effect. This is with or without a contract. They say no contract but when your phone needs to fully be paid off to upgrade or move to another carrier that’s a contract. They all play the hot potato game.

This store has THE WORST customer service, and employees are in desperate need of product and policy training. I was sold the wrong product, and told it would be on my Edge plan. Everyone makes mistakes, so I went back TWICE to get the product I was told I had initially purchased.
Once I received my bill (30 days later) it turns out the ENTIRE price was placed on my Verizon account, and that product is «ineligible» for the edge program. Needless to say, I’m left with a $ 500 bill and past the 30 day return window. Save yourself some major headaches and select a different Verizon store. The drive will be well worth it, and you’ll save yourself the frustration you get from dealing with incompetent employees.

Been waiting here for almost an hour to upgrade my phone. Always a long wait here.
On the good side I was helped by Michael was very informative and helpful.
Waiting this amount of time is unacceptable to me.

Like most I the Verizon company stores, it is conveniently located, nicely decorated and like most of other stores, it offers CLUMSY customer service. I have noticed that their service is bearable for new accounts, and that where the buck stops. Most of the employees are full of attitude and not helpful.
Verdict — avoid these one if you can!

Most Verizon retail stores I’ve been to are great. This is the only Verizon dealership that I would actually avoid, unless you are looking to test a phone to buy somewhere else. But even that I say with hesitation. I was there last Thursday, and the brand new Motorola Razr Maxx HD floor model was not working. Today is Sunday and that only floor model is still not working. Not only that, but the CSR looked puzzled when I brought it to his attention, as if during the past 4 days, nobody has wanted to try out Motorola’s latest and greatest phone and he was hearing about it not working for the first time from me.
Aside from that there is an annoying intermittent beeping sound, which goes off all day long in the store. This has been happening every time I’ve been there for at least a year.
Finally, I was told that anyone who worked there, having any technical knowledge was sent to work in Valley Stream. So you will likely know more than any CSR you see on the floor. If you aren’t at all technically saavy, I wouldn’t trust anyone in this store for a good recommendation for a phone.

Came in the store because I was looking to get a new phone since mine is on its death bed.
I just wanted to look around in peace but as soon as I walked in one of the sales associate was hovering over me asking a million questions. I didn’t want to be rude and tell him to go away but I hate when sales people don’t just leave you be.
I was looking at the phones but the stores heat was up so high I was sweating and needed to just leave the store.