Steak ‘n Shake

This is one of the dirtiest steak n shakes I have ever been to. The restrooms were unclean with no way to dry your hands. This was the case for both the men and women restrooms.
It took us 30 minutes to even get water and almost an hour to get food. I had to find a waitress to try to get help. The restaurant is not even full.
We have always had a good experience at Steak n Shakes until today.

Wow had the chicken melt, chicken was really pink on the inside. The store was very dirty, tables, windows etc. Makes you wonder how nasty the kitchen must be! The waitress was very attentive though. Definitely will not be back.

My wife dined here with her coworker on May 22^nd on their way back from a business trip. The very next day, they both came down with food poisoning. Since this was the only meal they shared, she called Steak and Shake corporate after she recovered to let them know, «Hey, one of the ingredients they’re using at that restaurant might be bad so you need to look into it.» Public health awareness is a good thing, right?
My wife got a call back from Steak and Shake corporate, and they accused her of lying about getting sick and demanded to show proof that she actually had food poisoning. Apparently her board certified family physician husband (me) seeing her stuck in the bathroom all night for the first time in our 8 year relationship isn’t good enough.
We weren’t looking to sue or anything… Just a «Hey sorry about that, we’ll look into it.» would’ve been good enough.
Instead, we will never go to Steak and Shake ever again.

Service was horrible this morning. The server was telling that on «over easy» eggs the whites are runny. She took our order on a placemat. Then another server came to take our order too. The manager was cooking and not managing while the wait staff stood around. When our bacon came it was almost raw. The server asked if we wanted it done again. I said yes, the replacement bacon was a bad as the first.
I had to ask for salsa twice for my eggs. Then was given a container of it about the size of a thimble. All I can say is, Wow! Major disaster all around.

One of the best Steak & Shake’s around. The food is always great and I have never had bad service.