Ntb National Tire & Battery

The new manager is super nice he talked me through what would be good for my car and then he even talked me through some cheaper options that would still work. He did the work in a timely manner and was very nice to me.

Do not trust this place. Do you like to have your lack of knowledge about cars preyed upon? Do you like to pay for services that are not necessary or even performed? Do you like to give money away for no reason? Find a real mechanic’s garage that you can trust, and you — and your car — will be much better off.

Stay away! was given a price over the phone in the early afternoon. Got home from work, then drove 20min there to have the work done. The price then jumped up 35%!!! Woman there that claimed to be a «manager» didn’t care what she told me earlier on the phone even though I told her EXACTLY what I was coming in for. This is a bait and switch repair facility that you should stay away from!!! GO ELSEWHERE!

No problems got brand-​new tires put on a balanced in about two hours. I would recommend that you go online to look for coupons first make appointment to speed you up. They were knowledgeable and evening for me on another issue of my car. I gave me a quote so I can look and see if that’s the price I want to go with I can come back later and do it I wanted.

Once I pulled up to the building, I noticed two workers gawking out the window at my car and I. I walked in and wasn’t even greeted with a «hello» or «how are you?» — it was basically a very rushed «What can I do for you?»
I had to receive an oil change and my dad had given me a coupon. They spent time cross-​examining my coupon and gave a big «sighh» since they HAD to accept it… I was polite and kept my cool, but not once did they even try to talk to me. They just took my coupon, asked for my keys and told me to wait. I even had to ask how long the wait would be and it was a ridiculous 1.5−2 hours… for AN OIL CHANGE on a WEEKDAY AFTERNOON?!
So I waited… and waited… finally, another mechanic called me in. He was actually friendly and explained to me why it took so long and that they were short-​staffed on a hot day. I understood that and appreciated that he took time to show me what he did and any concerns about my car. Unfortunately, he had to turn it over to the two men in the lobby who were pretty rude to me earlier. I still didn’t get a word out of them, not even a «what else do you need today?» or even a THANK YOU from them. Actually, the two were just talking with each other while I stood there waiting for one of them to print my receipt.
I’m sure they do good work here since they’re a franchise and my mechanic was pretty tentative — I can just tell they don’t give a crap about customer service though. Seriously, it won’t kill you to acknowledge someone who is willing to pay you for services you obviously volunteered to provide!