The Home Depot

ALL A-​BLOOM
Although I live in Alpharetta, I traveled to this location in order to find a store that is better stocked. Also, I was interested in finding a «resource», (someone who knows plants and can understand what you want just by having it described to them), not just an employee.
This store was so well-​stocked that I was overwhelmed by all the options. Oh I am so not complaining because this is a good problem to have. I just decided to take pictures of everything I liked so that I could discuss things with my husband and come up with a specific plan for the garden.
Although it was busy, I was able to grab someone to ask about a specific, (difficult to find plant) which they carry. She knew exactly what I wanted and was able to tell me that it was temporarily out but will be stocked again. The other garden centers I had visited just couldn’t give me this basic information because they were just cashiers without the requisite knowledge that goes along with working in a garden center.
Anyway the flowers were absolutely beautiful, healthy, colorful and varied. I will definitely be returning to this location this weekend, (super early), to complete my spring shopping!

Terrible management, came in to purchase 8 heavy bags of Rock, asked the cashier for assistance, she called and the only support was a senior associate that was not matched for the task! So I got to do all the work and carol was nice but the management and support was horrible!

Here’s what happened… I came here for two items; a dryer and a thermostat. I called beforehand and spoke to their service department to ask if they price matched and beat the competitors by 10%. The lady working in the front which I believe her name was Teresa stated that they do this. She then transferred me to a nice gentleman name Jim who was able to check that they had my items in store. So we drove to Home Depot, waited for Jim and he stated that in order for us to receive the 10% off, we would need to go back to the service desk for approval. Okay… At this point no big deal. I understand certain companies have certain protocols and there are orders that have to be override before a transaction can be made. This is very typical and I understood this concept fine. Once we got back to the service desk, we were then helped by another lady. As she looked up the prices on Lowes website and tried to ring us up, she stated that only one of the items would be eligible for the discount. She was unsure and asked several people until we finally spoke with the manager who advised that we can get both items discounted. At this point… We’ve been dealing with this same situation for nearly an hour. We spent another 30 or so minutes while the service department figured out how to correctly discount the items.
The service that we received today was completely ridiculous and could have been avoided if we were informed correctly in the first place. It appears that there were a lot of conflict and unsure-​ness between the employees at this store. One person will tell you something different from the other. The employees here need to be educated properly on the whole price match policy so that issues like this can be prevented in the future. As a consumer, the last thing I want to do is wait around while the employees figure out what is going on. This swayed my customer loyalty towards Home Depot and wished that I would have driven a little further to Lowes.

Just stopped here a minute ago (01−06−14 1408 hours) to purchase a dimmer in the lighting electric department and was helped by a older gentlemen who is a marine veteran, he was wearing his hat, and he was so very helpful and so kind that I just had to write something here really quick. The employees here are so very kind.

My husband and I visited this location many times since closing on our house in June. We have never had any issues with finding items that we needed. And when we seek assistance with finding something, we’re always helped. We’ve even had team members walk us through the store to make sure we had all we needed for what we were currently working on. We’ve also had team members give us there reviews on products that we were not familiar with. I like that the staff know there products and what they are selling. And will go above and beyond to help find things and answer questions.

This is not a review on the whole store but on the quality of the Pine Straw they sell!
Be forewarned… it is the worse most nasty Pine Straw I’ve ever purchased. So much so that I took it back!

12÷26÷12 approximately 3pm.
Eric in the Hardware department was very helpful. He took the time to walk us around to find our «hard to find» items. We were looking for plastic window coverings and also a specialized attachment for our Husky Air Tools. Eric also showed us how to attach the parts on our air gun.
I would have given Home Depot a Five Star review if we would have gotten as good of service from the three other people we spoke to on our quest for products.
On the other hand I would have given Home Depot a 2 Star rating if Eric wasn’t as helpful as he was.
So thank you Eric for making our shopping experience a good one!

Worst customer service ever!!! Buyer Beware.

I have never been to a Home Depot where I couldn’t find what I needed for my house. As you all know this is a do it yourself store that has everything you need for the new kitchen, bathroom, up to the toilets. I always come here especially when it’s time to change my AC filters for the house which is normally every 3 months. Granted some things are only available online to order but that’s not very much. I’ve always been lucky to not have a need for something to order from this store. Everything I’ve always needed has been available.

Home Depot is the last place I care to shop at for various reasons. Sometimes, you have no choice but to have to go into Home Depot to get that hard to find item, you simply cannot find elsewhere.
Trying to find someone in Home Depot, to help you find anything, is next to impossible. The only people who care to acknowledge you, are those trying to solicit services or pushing you to apply for Home Depot cards, the other employees simply do not care to help assist you. Even our neighbor, who doesn’t acknowledge us, who happens to work at this location, also chooses to ignore us, when she see’s us on occasion shopping at the Home Depot.
There are so many people who are out of work, who would LOVE to have a job, who would do a much better job, then the current employees at Home Depot. Home Depot has hired these employees for a reason, yet they forget to do the job they were hired to do.
Home Depots employees should be bending over backwards to assist customers when they are shopping in the store. Even a simple «Hello, how are you doing, is there anything I can help you find? Is this so hard to do? I guess it is for Home Depot employees.
I prefer shopping at Lowes. Customer service is way much better. Maybe Home Depot should take some notes and train their employees customer service.