Women’s Group of Gwinnett

Dr. Haberstroh is unprofessional. He told me I was hot during a consultation which is beyond inappropriate. After a miscarriage he kept tryingto Crack jokes. The front office staff is AWFUL. they are not friendly and always make it seem like such an inconvenience to help you with your needs. if you work a full time job do not go here! They are IMPOSSIBLE to get ahold of which is not comforting whatsoever. They usually go to lunch earlier than 12 and won’t turn the phones back on until after 1:30. The nurses are nice but again very hard to reach. I can’t stress enough how rude the office staff is and it sets the tone for the rest of the experience as patient there. If you just want to be another number to them, this is the place for you. If you want to be treated like a person, go elsewhere!

I went to this practice to see if they would accept me as a transfer patient. They asked for a copy of my records and said they would forward them to the doctor. After several days I had not heard anything back from them. Now they are aware that it is important that they let me know if they can accept me as a transfer patient or not because I am 29 weeks and most doctors will not accept you after 30 weeks pregnant. But they still took days to get back to me and wasted my time when they could have quickly reviewed the few pages (as there were only 8 pages in the report) and made a determination. On the day that I was going to just go pick up my records from them because after leaving several messages and waiting several days, I decided this is not a practice I wanted to go to anyway, they call me and tell me they’re not going to take me as a new patient. Very poorly run office and not considerate of your time.

I’ve been going to this practice for 25 years now and have only had positive experiences, so I’m saddened to see some of these negative reviews. Over the years, I’ve seen several of the docs here but Dr. Harrison remains my favorite. He delivered both of my children and has always been the epitome of professionalism, kindness and humor (and of course, top notch medical care). If you’re looking for a new OBGYN, he’s the best!

If this is your first pregnancy, I don’t recommend this practice. They are welcoming but it comes off very forced. During my first appointment, I was walked through everything in a rushed manner and left after an hour not knowing anything about my baby or pregnancy in general.
I was not asked if I was taking prenatal vitamins or if I had any issues that I needed help with. Of course, I brought it up myself but I feel like they should be more engaging with first time moms. I am not sure if they were having a bad day or what because a friend went a day or so later and received a new mommy package with catalogs, prenatal vitamins etc.
Also, the billing is a bit confusing. At my first appointment, I was told that ultrasounds would be $ 0. That was not the case. As I signed in for my second appointment, the receptionist said that my payment was $ 240. You would think that they would call and tell me that before I arrived as I had only bought in $ 40 of cash. I told the receptionist I would have to go to my car to retrieve my debit card.
When I came back in with my debit card she made a snarky comment about her thinking I wasnt going to return and then tried to cover it up like she was joking.
I dont feel comfortable returning to Women’s Group of Gwinnett and am currently seeing another doctor and his office is light years ahead of this practice in terms of professionalism and sharing knowledge.

Let me start off by saying that I am not a doctor fan. I’m the grown woman that still gets into arguments with my mother over the phone about why I don’t always get yearly physicals. Not because I’m scared, but because I’m blessed with good health. I go to get told that I’m healthy as a horse and them I’m out of work for a whole day. For shame.
Well, after a surprise ER visit, I discovered that I have two very large cysts and was ordered to follow up with an OBGYN for surgery advice. After reading these reviews, I was really nervous to see Dr. Haberstroh. I usually prefer male physicians, but I dealt with some pretty insensitive, apathetic ones at the Duluth branch of Gwinnett Medical Center, so… wasn’t thrilled that he was the only one available.
But…
I show up at the office and the receptionist (Gail) was as sweet as can be. The wait time wasn’t half bad (15 minutes) and the MA that came looking for me (Kaylie) was equally sweet and pleasant. Everyone– I kid you not, EVERYONE — smiled at me as I walked through the halls. After about a 10 minute wait in the exam room, in pops Dr. H with the best wry, dry, comedic, grandpa-​like disposition I’ve ever witnessed for a Dr. We must have been laughing for at least half of my appointment time. After hashing out my symptoms, reviewing my records and a physical exam, Kaylie escorted me to the doctor’s office, where he and I sat and reviewed diagrams of my cysts, discussed my concerns and laid out a plan of action. He even referred me to his partner — who works under the same roof — for the surgery that need saying, «Yeah, I’ll lose some money, but I’d rather have you see someone great… even if I am the better looking one.» After that, he took me to his colleague’s office and introduced me to him. Then he walked me to the check-​out desk and recapped everything that we had discussed.
This was, without a doubt, the best doctor’s visit of my adult life. I’ve never been treated so well and felt so informed, like a doctor was looking out for me, a complete stranger. This is the way that healthcare SHOULD be, and I’m glad that I took a chance on this practice.

I have never felt so welcome and respected at a doctors office in my life. I would go as far as to say this place is fantastic! The only negative was the parking and finding the place the initial visit. The building appears new, everything is clean, and there is an abundance of women taking care of women. The front desk ladies were helpful, the nurse I had was amazing, the lady that draws blood was so kind and gentle, and Dr Smith was pretty kick ass. It appeared, in my general observation, that the other doctors were too. What an excellent dynamic this practice has! I am so happy I found them!

For annual care (GYN) the practice is great. Responsive, quick, knowledgeable, attentive, etc. I usually see Dr. Gould and she is great. Prior to my pregnancy, all was pretty good. However, once I became pregnant, my monthly appointments were rotated among all of the doctors from appointment to appointment. I saw 5 different doctors during my pregnancy. There was therefore no consistency in the doctor seen from month to month, which made me very uncomfortable. I was not informed of this practice in advance, and was denied a request to see only Dr. Gould. Each visit was like starting cold with a new doctor, as he/​she was not familiar with my case, even with notes from prior visits. This was frustrating at what was likely the most crucial and sensitive medical event of my life. The lack of consistency was extremely impersonal and demeaning. When I expressed my discomfort and frustration, I was told by Dr. Faulkner that they managed the practice this way so that they (the doctors) could «maintain their lifestyle» by not having to be on call constantly, as the intent is for the patient to have seen each doctor so that labor is not the first time you see any of them. It’s the «luck of the draw» with who will deliver your baby! This angered me, as I didn’t give a flying flip about the doctors’ lifestyle, and resented being treated like an object rather than an expectant mother. They fell far short in the area of patient care and bedside manor for the most personal medical condition (pregnancy). (The only saving grace was that I was seeing a separate high risk obstetriacin who provided exception patient care and bedside manor.). When I went into labor, the doctor on call was the one doctor I HADN’T seen during my pregnancy, Dr. Smith.
With major contractions every 5 minutes, she told the attending nurse (by phone in the middle of the night) hat I should be sent home because I was not dialated sufficiently. I suppose she preferred to sleep rather than come to the hospital to see about me. The nurse told her that I was in a lot of pain and she didnt think I should be sent home. A short while later, the baby’s heart rate began dropping and they rushed me in for an emergency C-​section. During delivery it was discovered that the cord was around the baby’s neck, and he had pooped in the womb. Had I gone home, he may well have not made it. Needless to say, I cannot recommend this practice for Obstetrics, but they have been fine for GYN only. If you aren’t planning on having a baby soon, they are a pretty good option.

I went there when I was pregnant 3 years ago and I loved it at first then I had an appointment with Dr. Haberstroh. He was cold and judgmental. The first time I saw him was after my 20 week anatomy scan. When the scan was over my boyfriend was told to wait in the waiting room while I used the bathroom for a urine sample. After the sample I had to meet with him to talk about the ultrasound and I didn’t even think to get my boyfriend from the waiting room. His first response was «you know the child’s father can play an active role in the child’s life and come to your appointments». WTF that is not any of his business where or who my child’s father is. I could be a domestic abuse victim. Then the next time I saw him I was cramping in my third trimester and I had a few «first time mom» questions. I asked him how would we know if the baby is too big to push out. His response was «I delivered a 14 lb. baby before natural… now that’s a real women». Needless to say I spent the rest of my pregnancy avoiding him. I knew this was a practice and I ran a risk of dealing with him at the hospital but God blessed me! Dr. Smith admitted me and watch me the first day then Dr. Faulkner came the next morning and did my C-​Section and Dr. Gould (who I unfortunately never had an OB appointment with) check on me the first day. Then Dr. Huynh check on my baby the next day and did his circumcision and discharged me. I have been back several times to for paps with Dr. Faulkner and Dr. Huynh and they are soooo sweet!!! The front office staff/​nurses and MA are also all helpful I guess I am still haunted by Dr. Haberstroh cold judgmental attitude.

I’m honestly amazed by the negative reviews. I’ve been seeing Dr. Haberstroh for 6 years now and am sad he’s no longer practicing. However, he’s left me in wonderful hands with Dr. Smith. Nurse Beverly is one of the sweetest people I’ve ever talked to on the phone. When I call with a question about my pregnancy, she calls back quickly and is very calming. The bedside manner of everyone there is fantastic. If you’ve ever experienced any kind of «trauma», tell the doctors. They will be that much more empathetic and take the time to make sure you’re ok throughout the exam. I really can’t thank them enough.

My first visit here was with Dr. Huynh for my annual pap and I was very happy! The previous year I let my male primary doctor do my pap. He is a great doctor but the experience I had at the Women’s Group was so pleasurable that I plan to come here from now on for my annual pap and all my «female» services. After completing the new patient paperwork, they called me back rather fast. The front desk staff was polite and every member of the medical staff who treated me was extremely friendly. Every test and procedure was explained to me in detail. Everyone was pleasant and patient. It was a great experience for me! Hopefully, I have no issues and I only go once a year. If for some reason I have to go back for another visit within the year, I will post about my second visit. I hope it’s as good as the first.

I won’t get into specifics, but I will never, ever return to Women’s Group of Gwinnett. The desk staff is unfriendly and judgmental. The insurance officer is a bully. Dr. Haberstroh is insensitive, rude, and after they get everything they can from you you’re treated like crap. If you go in for any issues with routine procedures they do you will wait for hours to be graced by the doctor for six whole minutes, where he will refuse to do anything remotely helpful and then bill your insurance company for it.
I give it two stars because Dr. Falkner, Dr. Gould, and Dr. Hyuen are decent, attentive doctors. Dr. Haberstroh and his office staff make the place unbearable.

I was very pleased with the Women’s Group of Gwinnett doctors. During my pregnancy I rotated through almost all of the doctors: Haberstroh, Grillo, Gould, Falkner and Smith. I liked the variety of viewpoints which helped me make my decisions throughout the process. When I went into labor I called Dr. Haberstroh who returned my call almost immediately. After several hours of labor Dr. Haberstroh was great at explaining everything and his humor and calm demeanor helped make the process a good one. Since my labor was quite long and the changing of shifts occured while I was still in labor, Dr. Haberstroh walked me through my options and helped me stay calm and patient while we waited. During the morning shift change, Dr. Haberstroh helped transition me to Dr. Smith who ultimately delivered our son. Dr. Smith was also calming and encouraging and did a great job too! Dr. Gould did a great job afterwards too!