Real Property Management

Due to the lack of organization and poor quality of services I would not recommend real property. I used them to manage one property and it was a total loss. Tenants are able to break their leases and not lose their deposit, leaving the home owners out multiple months of rent. They will bill you miscellaneous repair expenses and not be able to tell you what they charges are for. The advertising is poorly done adding to the time the properties sit vacant. Over all poor experience and very disappointed with this company.

Used them to manage several of my rentals in Utah over a period of the last few years. Was OK overall until recently when a tenant suddenly vacated a home and I went out to visit it and it was a total disaster. The tenant caused over $ 10,000 in damages to the home and it was clearly done over a period of many months probably a year. We confirmed this with the neighbors and the nature of the damage was such that it occurred over a long period of time. The property managers were negligent in that they failed to conduct the regular inspections they promised and claimed to have done. Further they even went as far as charging me for a recent inspection the month prior to replace a furnace filter which was not done. If they actually did the inspection as they claimed then again it proves their negligence to have ignored all the damage that was clearly visible at that time according to neighbors. I requested reimbursement for the last 6 months management fees which doesn’t even begin to cover the damages they could have helped minimize by addressing what was happening with the deterioration of the property and the multiple parties living in the house who were not even on the lease but my requests and communications to them were dismissed and ignored. Avoid this company if you care about your property because they sure don’t! If they treat their long term clients like this I can imagine how they treat their tenants.

Misleading, unorganized, and unprofessional are the three words I would use to describe Real Property Management Northern Utah. I submitted an application for a property and after completing it called to confirm everything was submitted properly and was told that we were the first complete application in and that they would process our application in 24 to 48 hours. They also said they would call to let us know how it was going. Received no call but called back the following day and they said everything was being processed as normal and that they would call me later. I received no call again so I called the next day and was then told that our application was actually not complete and we were not first to be processed. From start to finished I never once received a call back from them when they said they would call I always had to call them and they ultimately tried to just avoid me when I asked them the hard questions about why I was not told when I initially called to let them know the application was complete that something was missing. I would not recommend this company to anyone, landlord or tenant.
My point of contact was: Gwen Gray

I had a good experience as a landlord with them. They were prompt in returning phone calls and letting me know when there was an issue with my property. If I couldn’t fix it, their team was able to do it at a reasonable rate. I’d go through them again if I needed a management company.

Waiting to see if they change my mind.

We signed a contract with RPM about two months ago. They told us that they would contact us regularly as well as send us an email EVERY Monday and let us know how things were looking. We were also told that they would manage the KSL page for our town home. We weren’t even contacted in the first 2 weeks let alone «regularly» and our contact was a huge FAIL, she was vague and when the emails started coming it was at the end of the day Monday and sometimes not until Wednesday. They eventually put up a KSL ad (which I know isn’t a huge deal) and didn’t add pictures for a week and finally did AFTER I SENT THEM PICTURES!!! We also noticed that our ad expired and was not even on KSL for at least 24 hours at one point. If I managed a property i’d contact the owner by phone and by email AT LEAST once a week, not to get their excitement up but to let them know I was vested in their lives and the outcome of the rental property. We have never used a property management company and will NEVER again after this epic fail.

They were really friendly at first when I wanted to rent my house out using their services. After some circumstances with my pond, I decided not to use their services, but I had already paid the initial $ 150 startup fee. Gwen told me that I would be reimbursed.
After three phone calls and several emails inquiring about the reimbursement, I still haven’t received it.
Don’t go with Real Property Management in Layton, Utah… more like REEL Property Management because once they reel you in, you’re screwed. Go with Golden Spike Century 21 in Sunset and ask for Kris. He keeps me informed and updated with everything and he even returns my phone calls in a timely manner.