South Shore Medical Center

I’ve had nothing but good experiences at this office. Dr. Dayal is great & always gives me alternative remedies vs medication. Most people want a quick fix & just want a prescription which I don’t practice. She has great bedside manners & always makes me laugh. The nurses are competent & kind. I do agree that some of the staff at the check-​in desk need to smile a little more. It can be a little tricky at times to get an appointment within the same week but it hasn’t happened very often.
I had a medical scare & they did blood work on the premises, called with results within 3 days when I was travelling abroad. I do wish they had x-​rays in the office but it’s not that big of a deal to me. I really appreciated that.

Today was he last straw for me and this place. I called to make an appointment for shoulder pain four days ago. She wanted to give me an appointment date in two weeks. I said but I’m in pain, I can’t sleep. They said they’re sorry but they are booked up. I said Dr Hart is my PCP. I can’t go anywhere unless she refers me. Can I get a referral to urgent care? They said not unless she sees me. I said honestly then what am I supposed to do??? The appointment girl acted as though she were doing me a big one by getting me in the next day.
I explained my pain and Dr Hart ordered an x-​ray at another facility. I got the x-​ray and today the medical assistant called with my results, that I had slight arthritis in my shoulder. I let her know the pain wasn’t exclusive to my shoulder but went down my arm and felt more like a pinched nerve. She said that wouldn’t show in an x-​ray and I would need a follow up appointment. But why? I explained the pain when I was in the doctors appointment that I was ‘lucky’ to receive and took off work for three days ago!
Here’s the kicker of it all though– I asked her how would I get arthritis in my shoulder at 31? She said: «well you can look that up on the Internet.» Seriously??? You called me with information on my x-​rays and when I asked a simple question you tell me that I can look it up on the internet?! This is my dr office, I’m asking you. You’re calling me with info on an x-​ray, you should be prepared to answer basic questions I have on the results. The bedside manner here is non existent and even if I were not already moving I would change pcp’s for this reason.

I wish I’d read the Unilocal reviews (before) I entrusted my health to Dr. Dayal. Without going into great detail, let me just say that she had me on the wrong medication and increased the dosage. I abruptly left her «care» when she remarked laughingly to me during my last visit that «It’s all an experiment anyway». I wish I could turn back the hands of time. I [never] would have seen this «practitioner». On another note, I agree with at least one other reviewer, the front office staff was not professional, and sometimes rude. There was a very competent nurse there, in whom I had far more confidence than my physician.

I have been coming here for about five years. There are usually three doctors that you can schedule an appointment with. Dr. Jack Janoe, Dr. Rebecca Hart, and Dr. Gauri Dayal. Most of my visits have been with Dr. Janoe and he and his staff are very professional. And I might add very thorough! My wife favors Dr. Hart for herself and the kids as she is not only a general practitioner, but is also an OB\GYN. If you come in, and your sick prepare to get your finger pricked for a blood sample! This is the only thing I hate about coming here, but it’s for a good reason. They want to make sure they are treating you for the right thing. The only thing I don’t like is having to go elsewhere for X-​rays and such. Here recently, they did drop the ball on one thing. I was sent out for x-​rays and a Cat scan for pains in the stomach area to try and find out if it was from a hiatal hernia or possibly a gall bladder problem. This was in January, I did not hear from them until the middle of March. And this after a rush was put on all tests to get them expedited back for a prognosis! It’s the only time they have faltered since I’ve been coming here.

NEVER AGAIN!!!
My husband called to make an appointment with a doctor and only saw a nurse. He was not informed that there wasn’t a doctor on staff. The staff needs to be upfront and inform clients that there is no real doctor in this office because it’s not clear. Most people that visit medical facilities expect to see a doctor and dont inquire in detail. Very deceptive!
My husband did blood work at this place and when the results came in, he was told that he needed to make another appointment to get results. What a way to nickel and dime a patient!
I called office to discuss dissatisfaction and felt that they really did not cared. They had their money and this is all that mattered.
Hence, my husband went by this center, picked up his lab results and made an appointment to see a doctor elsewhere. The doctor informed him that the lab work was not complete and ordered all new test. We had to spend more that should have been spent on treatment:-(
Please be aware that a MP (medical practitioner) is not a MD (medical doctor)!!

The office staff is so unorganized, my husband has had the hardest time getting a physical completed because they can’t ever find what they need. The dr he has seen is the worst too. She never listens to what the patient says and starts prescribing meds with no chance of alternative remedy ie diet/​exercise!!! I don’t think I have seen 1 person smile and I have been almost 20 min. And, I love watching people sign in at the counter with no one saying a word to them or even acknowledging their existence. This place needs some serious help with their customer service. If there was an option for no stars I would give that.

One of the most unprofessional offices I have ever encountered. When requesting a refil, the nurse not only was very rude, but acted like she was the physician. The office is clearly ran by the office staff, who feel they have been through the 8+ years of college/​med school. We will not be wasting our time with these ‘almighty’ people anymore. They have forgotten that their patients are paying their wages and DO have a choice. Good luck to the next patients, who do not check references of this office, while putting their health in their hands.