Austin Boat Rentals

Austintatios Boat —
Wow, what a dump. Sorry to my friends that had to rent this place last minute because their original wedding locale was underwater. So so many issues.
1^st — and most important, the boat was 3 hours late! For whatever reason, the crew elected to gas the boat up the morning of the wedding rather than the night before. So, instead of being at the «dock» at 9, they arrived after noon which is when the guests were to arrive. This resulted is sheer chaos since guests were arriving at the same time we were trying to decorate for the wedding
1a) the «dock» — well it’s too big to pull up at Mansfield, which is where were to meet. No big deal right? Normally no, because most 100′ boats will pull up into a cove, roll down a ramp and people can board. Nope. Not this boat. We got to go from rocky shore to a cooler to the boat. Not bad, considering most of us are athletic. Sadly, the bride’s dad wasn’t able to attend the wedding due to some health issues precluding him from leaping down a rocky shoreline onto a boat via a plastic cooler…
2^nd — oh, you advertise that you have three bathrooms. Guess how many worked, at noon, three hours after the patrons were supposed to have the boat? One. Kinda. Heaven forbid anyone tried number 2 in the one working bathroom.
3^rd — filth. Trust me, I’m a lake person and a dog person. I live In the country. I’m not apt to complain about dust, spiderwebs or any sort of naturally occurring outdoorsy ness. But this place… This place needed a gooooooooood power washing. Mildew stains on the ceilings, nasty outdoor carpet, cigarette butts from the night before, no running water on the outdoor slide. Not wearing shoes? No worries, your feet will be black 10 minutes on board. I think that’s only because they didn’t clean (or gas up) between the party the night before and our event… how professional
4^th — no a/​c — not sure if that is advertised as a fact or not, but on a 5 bedroom/​3 bathroom (1 working) yacht, you would expect that.
Luckily, we had fun because we are friends that can overlook the bullshit to celebrate fantastic life experiences. But our fun was despite this place not because of it.

«Cory» is the guy who I talked to and has very rude manner to his customers.
I purchased a coupon from Groupon and the owner avoided me. I talked to him on the phone a week before making a reservation and he said «probably it’ll be available but I am not in the office so please send us an E-​mail and I’ll get back to you within an hour.» I remember exactly what he said. He never replied to my E-​mail, he never answered his phone for like 4 days. And finally I got to talk to him. He said «text me with the groupon number» I did. He said he didn’t receive the photo. He didn’t answer his phone for a few days again. And right before I was on my way to this place, he answered his phone. He lied that he told me to send him an E-​mail with coupon number. He never did. He never answered his phone. He never respond to my E-​mail. Then how the heck am I be able to know if I made a reservation or not. He even said «maybe you put your E-​mail address wrong» ??? I type my E-​mail address thousand times a day and really? Do you think I really don’t check my spelling before I submit?
We argued and he was like «What about tomorrow? We are free tomorrow»
So obvious that he doesn’t want us to come during weekend just for people who don’t use coupons and pay full price. So obvious. SO SO SO SO OBVIOUS. He even hung up on me. He never listen to my words. He only talked and hung up. My sister called him to talk to him nicely, but he hung up on her, too. Didn’t even listen to my sister. Very rude person. I can tell why this guy is posting coupon on Groupon. And I can tell why there’s none of saying good things about this company.
He can never treat his customers like this. Don’t ever go to this place. Don’t even try this place. I would rather just pay more price and go to «Just For Fun.»
Horrible place. Horrible customer service. Horrible personality. Horrible website viewing. Horrible reservation system.
THIS PLACE JUST RUINED MY DAY.

I bought a Groupon for $ 95.00 2 hour jet-​ski rental back in March 2014, trying to use in Sept 2014. Called Cory 3 times, voice mail full, emailed a few times… heard absolutely nothing. Read the Unilocal reviews and knew I had a problem. Called Groupon right away & they credited my Groupon account for $ 95.00. Live and learn.

DO NOT RENT FROM THIS PLACE.
I purchased a Groupon for the jet ski package from this place and contacted the company per the instructions on the Groupon on Monday, July 14^th. Spoke to Cory who asked me to email a copy of my Groupon and my requested rental date/​time and said he would get back to me with a confirmation.
That was over a week ago and I have yet to hear back from this company. I am traveling to Austin and wanted to surprise my boyfriend with the jet ski’s for his birthday. In the past week, I have emailed a couple times requesting a confirmation for Monday, July 28^th, called several times and spoken to Cory twice… both times he assured me that «one of the girls» would get back to me with my confirmation within 24 hours. I even contacted Groupon to ask for assistance and no one has responded to me.
I wish I had thought to look at Unilocal prior to purchasing this package because the other reviews are spot on. Cory is a fraud and has NO customer service skills. I am now a few days from leaving for Austin and have no surprise for my boyfriend.
I contacted Groupon and they gave me a refund for this package.
This guy and this company are a joke. Do not waste your time. They clearly do not care about their potential customers.

Horrible customer service. I purchased the Groupon expecting to go jetski for my birthday. On May 29 my friend and I made reservations and got email confirmation for 1:30 pm on June 14 with Cory at Austin boat rentals. We went to the Austin 360 boat ramp address which was on the Groupon and at 12:45 the gate people didn’t know who Cory with Austin Boat Rental was. We drove around looking for anyone with a jetski and asking are you Cory? We called Cory three times to no avail and his mailbox was full. We sent a text for help and emailed Austin Boat Rentals via their website saying plz call now as it was 35 min before our reservation.
We opened our original email from Austin Boat Rentals and saw another address on Rocky Ridge rd so we headed there and arrived at 1:20. (still shy of our 1:30 reservation) to find it was a closed boat ramp and no one there knew who Cory was.
We called again, reached Cory, it was too windy to understand him on his end, he asked when our reservation was. I said it’s NOW, where are you and he tried to make it 3:30 or 4 (um…no I have a reservation now at 1:30– where are you?) I told him we had been driving all over trying to find him and said text or email me plz i cant hear you and never heard back. No follow up call, no lets reschedule, no I’m sorry I ruined your day. We drove over 75 miles out of our way back and forth and back to the 360 boat ramp and Lake Travis Rocky Ridge boat ramp. I don’t know why there are 11 «unrecommended» reviews of this company on Unilocal that are the only ones that tell the truth. Groupon gave me my money back in Groupon Credit so if you’re in that boat, ask for a refund NOW!

DO NOT BOOK WITH THIS MAN! WHAT. A. NIGHTMARE.
Conveniently all of the other terrible reviews with the same experience as me are «not recommended», yet those are the real ones. I bought a Group for this «company» 6 weeks ago, prior to which I called Cory to confirm the one and only date that I could use it on was available. He assured me it was, but despite numerous calls/​emails/​texts, he refused to give me written confirmation, claiming that both his email and texts were «having problems» … for weeks.
Day of (an hour before our reservation, in fact, I got desperate before we left the house because I knew he was a fraud), he would deny my calls, yet moments later when I called from another number, he would answer and then when I called him out he give me a BS story that ALL of jet skis were in a wreck that morning, and they were all now broken. Right …
I can only guess that he was stringing us along the whole time to see if it was a nice day, and when it was, he gave the reservation to someone who wasn’t using a groupon. I’m not sure if that is the case for all of the other people he screwed over, or what kind of fraud business he is trying to run, but he is completely unreliable with apparently no regard for another else, least of all his customers.

My friends and I rented out Austintacious from Austin Boat Rentals for the weekend, and we could not have had a better time! This was not my first visit to this boat, and it will definitely not be my last! The boat was ready to go when we arrived on Friday, clean and with everything in working order. Some of my other friends who made the reservation were shown the boat and told them all of the rules and regulations of not just the boat but the marina as well. Cory could not be there that weekend but the head of security, Stephen and some other staff handled everything very professionally and to perfection. Stephen explained all of the rules to us again, updating us on any changes from the marina, answered any of our questions willingly and helped where ever and whenever we needed it. The boat had all the amenities needed for the weekend, 3 bathrooms, 5 bedrooms, a working kitchen and grill, cable television (which we barely used), and a great stereo system.
The 14 – 15 of us staying on the boat had a blast Friday, with the slide and jet skis at our disposal, it was perfect. We threw a larger party on Saturday with about 35 – 45 more people, out on Lake Travis for about 8 hours on a beautiful day! The party was flawless, everyone had a great time; those of us staying on the boat continued the party late into the night, luckily going to sleep before a brief downpour of rain, which coincidentally lead to another beautiful day on Sunday, where we were able to stay till about 5 with access to the jet skis and slide again. I must also mention the Volente Beach Marina Shop staff was phenomenal, getting us all of the ice we needed as well as being attentive to any of our other requests; they even helped Stephen take our trash out every morning! The overall experience was top notch, we have been talking about that weekend ever since, we may make this an annual thing! Thank you Cory, Stephen and the rest of the staff for an unforgettable weekend!

Not my first choice. My experience is with the «Austintatious» house boat. Seems like it was at one time a very nice boat. Most of it is fine and many of the problems will be addressed in the future. We were their 2^nd charter with the current crew. This boat seems to be their house when not being rented.
I think a few years of drought and an empty lake may have made it hard to get rentals and pay for maintenance. There is plenty of evidence that awesome parties happened on the boat, but some things were abused by drunks.
Many lights were out. The dishwasher seemed to be broken, mildewed and was dirty with dishes & food left in it. Chairs on upper deck were falling apart. The gas grill had to be repaired in the middle of cooking.
Bedrooms and bathrooms were clean and nice enough.