O’Charley’s Restaurant & Bar

We ate at this O’Charley’s while at a basketball tournament. The service was great and the food delicious! O’Charley’s has great rolls and great salads as well.

We ate there twice in one weekend. The food was great both times. The night staff was outstanding, funny and worked hard. The afternoon staff was extremely slow and didn’t seem to care about the customers. I will eat there again, just avoid the afternoon if you have to. Great location near hotels and outlets.

Disgusting. Ordered the Tuscan chicken pasta. don’t know how you can miss up spaghetti noodles but they did it. Noodles were over cook, sauce was basicaly Grease, and the chicken was burnt. The beer selection was really basic. Would’ve been better off going to Publix and getting a TV dinner.

Multiple reasons too numerous to list here — the ones that stand out — hostesses gossiping in front lobby about other staff, loud and obnoxious patrons at bar, cold prime rib — and a few more… don’t waste your money or time. Life is too short…

First, when we walked in with a party of 4 and a baby, we were told that we would have to wait on a table. There were plenty of open tables in our observation. After about 10 minutes of waiting, a family of 2 adults and 2 children somehow got a table before us. When finally approached by the hostess, she called my 8 month old daughter a boy, which offended my wife since she had a dress and earrings on. When we finally got a table, my wife was called sir not once but twice! Wtf is that about? I ordered the catfish, which was good, but went with double fries instead of coleslaw, and my wife went with steak. Mine came out with coleslaw her steak came out as if it just came off the butcher’s table RAW. Manager told me he would take it off the ticket, and guess what… it was there. Sorry to the decent waiter we had, but this restaurant absolutely sucks and I hope this place gets shut down for the simple lack of care for the customers that keep it open.

This restaurant was absolutely disgusting. Firstly, there were dirty tables when we were seated and they stayed dirty until we left the restaurant. The bathrooms had paper all over the floor, overflowing trashcans, poop splatter on the toilets, and no soap/​toilet paper in the dispensers. There was also a hair in my salad. The servers did not have a sense of urgency, moved slower than molasses. I will never go back to this restaurant.

Walked at 11:02am for lunch, the restaurant was definitely not busy yet. Showed to a table towards the back where the server entrance was. Server to our table busy so another person took drink orders. Another server brought them back to us in a timely manner. Told that server we were ready to order and she said she’ll be back as she didn’t have paper or pen to write with. A few minutes later third server takes our order. I get my club sandwich and soup 35 min later. I used to manage restaurants so lunch turnover for food should be no more than 12 min especially for a soup and sandwich combo.

Just waddled back to the hotel room after a fantastic dinner. The lady that sat us was personable and highly recommended the sweet tea ;) Our servers name was Dana and she was the sweetest thing, even though our family can be a pain. She was nice enough to let me sample a new grapefruit beer, which didnt suit my tastebuds so i opted for a margarita, despite the dry lime it was enjoyable. The food was good, the service was better, and we cant wait to dig in to our pies that we had to have packed up to go because our meals were so satisfying. All in all i would definitely come back.

I don’t know where to start as soon as we walked in no one seated us, we sat ourselves. The waiter took 30 mins just to bring us our drink. After that I got the most dried out and disrespectful piece of meat that I paid 13 dollars for was dried out, my husband had ordered soup on the side and we didn’t receive that at all we didn’t even get the bread that we were suppose to get ! After being so fed up with the extremely horrible service I ask for the check my husband reminds me that he still hasn’t gotten his soup !!! So we asked for it to go I will never in years will ask anyone to go eat there specially POC!!!’

Let me preface this review with an acknowledgement that my husband and I were both servers for several years (I actually worked at an O’Charley’s down the road in Murfreesboro) and are VERY flexible and patient while we eat out.
We went to Sunday morning brunch, and we arrived about 10:05 (they open at 10am). We were immediately seated as the first table of the bartender’s section. We were quickly served our coffee and water, and then everything went down hill.
We ordered no later than 10:15, and our meals (combo appetizer and chicken and waffles meal) didn’t arrive until about 10:50. The chicken and waffles was delivered without syrup, and the combo appetizer was delivered with the additional sauces we requested. Our waitress brought the syrup about 5 minutes later and the other sauces about 5 minutes after that. I’m not sure if our waitress was flustered or if she had been over-​seated or what. I know that some of our issues were from the kitchen. What I don’t understand is why the other server in the area didn’t help with backup or why the manager didn’t come by any of our tables until about 11:20.
This store needs better teamwork and a kitchen staff that is adequately prepared for a busy Sunday brunch.

My boyfriend and I went here for dinner and ordered soup, salad and pie and an appetizer. Took forever for the appetizer and the salad soon followed. Our server barely checked on us and we never did get our soup. The bill came and we had been charged for the soup and when I told the server to take it off, she looked puzzled and said, «you didn’t get your soup?» I’m thinking if she didn’t bring it and there was no soup bowl on the table, it’s a no brainer that we didn’t get it! After another long wait, we got our ticket back with the soup removed. We had been there so long, we took our dessert to go.

Food was delicious. I ordered the seafood trio, it was a lot of food for 1 person. The fresh baked bread was awesome. The service… ehhhh could of been better.

I needed this afternoon’s experience to remind me why I don’t go to chain restaurants very often. There is no sense of urgency, no care for how long guests have to wait. I won’t even discuss the mediocre, overpriced food. I worked in restaurants for several years when I was younger. If we had tables open at peak times, like say Sunday after church, we would seat them. I don’t want to hear excuses about not having enough staffing. This isn’t the first time you have served lunch on a Sunday. The parking lot wasn’t even crowded. Staff your restaurant. Get one of your better servers to pick up an extra table. Do something to show you are trying instead of just going through the motions.

Sometimes the customer service is lacking

Never been to this chain. Service was good. Bathrooms hadn’t been cleaned in some time.
Ordered the cowboy steak with smashed potatoes, salad and pie. Salad arrived with wrong dressing. When it was corrected I dressed my salad and out came my main course. The steak was cooked just under well done and was half cold when I finished my salad. The meal was edible and the server attentive. The only highlight was the caramel pie. It was sinfully good. So if you want a good meal have it somewhere else and drop by for the pie.

Even on busy days usually a short wait, staff always friendly. The food is typical of all chain restaurants. I would have given a 4 star but each time I have visited the utensils have had spots, not dirty just dish washer spot but still I have to wipe down

Visited on a Saturday, but not that busy, no wait to sit. But after sitting the waiting began. They would not swap out a food choice, waited for bread, waited for salad, more bread, sweet tea was empty about ten to 15 minutes. Unreal. Then after all the waiting the steak was under cooked.
Will not repeat.