Camp Bow Wow Lee’s Summit

I’m speaking from personal experience, because I have given this place more than one chance to prove their worth. I boarded my dogs there for five days and they came back with over half of the food that was sent, so obviously they weren’t fed as instructed. During their visit, I called to inquire about my dogs having access to water, because I noticed that the play area floor was suspiciously dry. The CBW employee reassured me that the dogs had access to water at all times, but my gut feeling told me that she was not being honest. For the record, I just want to make everyone aware that the spray bottles that you see the CBW employees carrying around is NOT for cleaning up accidents, it’s actually for spraying dogs in their faces as a form of discipline. My husband witnessed it occurring and the CBW employee confirmed that it was used to calm the dogs when they get too aggressive. I firmly instructed her to never spray my dogs with water! My dogs will NEVER go back to this particular location! This location smells really bad and I have to bathe my dogs everytime they leave this place. HORRIBLE!

I like the fact that our dog absolutely loves to go there. We take him there once a week, which is the only time we take him anywhere, and he gets so excited because he knows where he’s going. He literally pulls on the leash to get inside! The staff is amazing and the web cams are a plus. Also, the screening is a great idea for new dogs.

If you have a pet you know how much you care for them — they are a part of the family. There are very few service businesses that require as much trust as we (used to) put in CBW. We have 2 Yellow labs that have been to CBW many times. We always have found the staff caring and helpful with no problems whatsoever.
Unfortunately after our most recent experience and the the owner’s apparent lack of compassion or accountability for a situation I am a very unhappy CBW customer. We will NOT be taking our dogs back and I certainly will be sharing my experience with everyone I know who has a dog.
Our dogs were dropped off Monday and picked up Friday by my adult son. When he picked them up he called us and told us there were a «bunch of bumps» on our youngest dog’s head. We returned home Sat late in the morning and observed her to see if the bumps would go away. One started bleeding around 3pm Sat so we immediately took her to the vet. He believed she had an allergic reaction to something and developed a «hot spot». She was treated and given medication to the tune of $ 155.
When I called Shannon (the owner) to discuss the situation her tone was nothing but defensive. Her position was this was a «naturally occurring» situation that «could have happened anywhere». Her attitude could not have been less sympathetic. She simply explained to me why she didn’t believe she had any culpability. When I further explained my dissatisfaction in an email her response included a comparison to me getting a bug bite or poison ivy at a friend’s house.
The comparison was ridiculous. CBW is not my «friend», they are a service provider and I paid them a couple hundred bucks to take care of my dogs. One of them required $ 155 of additional expense to remedy something that happened while in their care. Dogs also require supervision and attention. They can’t tell you they got bit by a bug. They don’t know to stay away from the poison ivy. That’s why I need to trust the people I pay to take care of them.
The staff obviously did not notice something was wrong — otherwise they would have said something. Shannon said in her email the «issue began on Friday with bumps so small they did not notice them». There’s no way she knows the issue began on Friday because her staff didn’t know there was an issue.
My son noticed the bumps immediately when he picked her up on Friday. One was so large that it was bleeding 24 hours later. If they didn’t notice something was going on shame on them — you’re not doing the job I pay you to perform.
Finally, Shannon never asked me what it would take to resolve the situation. She had no interest in budging an inch from her position that they’re not liable for what happened. A major customer service fail in my book.
I trusted CBW to take care of my dogs. I also trusted them to take care of us. I wasn’t looking for a refund, I simply wanted to be reimbursed for my vet bill. Instead I got the cold shoulder and a contrite «if there is nothing more we can do to come to an agreement on this issue, it may simply be time we discontinue doing business».
Really? The understatement of the year. If you’re looking for someone who will take good care of your furry family members and an owner who cares about her customers don’t take your dogs to CampBowWow in Lee’s Summit.
Here’s a picture of Karma’s head 30 hours after pick-​up if you’re interested:

The place smells horrible, my dogs smelled horrible after their stay, my dogs were sick (not eating and loose stools) and extremely thirsty after their visit. The play time they advertise, does not happen on the weekends. The staff is rude and inattentive! Never again will I leave my dogs in such incapable hands of those at Camp Bow Wow!
Never again will I take my dogs to stay at Camp Bow Wow. The first time I took them for an extended weekend visit. During that time they were not in the play pens at any time during the weekend. I checked constantly;even in the hours they say 7 – 10 am and 4−7pm. That made me very sad that my dogs were in a kennel all weekend. Playtime was the main reason I took the to Camp Bow Wow in the first place. When I went to pick them up, they still were not in a play area. The attendant went back to get them from their kennels. When we got home both dogs drank two bowls of water. It was like they never drank before. Then my male dog was very ill to his stomach for three days. He wouldn’t eat and had loose stool. To me this was very disconcerting. It made me suspicious that they did not feed him his own food that I sent along with him.
I thought perhaps it was just a bad weekend for them so I scheduled another weekend for them. However, at the last minute I decided I did not want to take the chance again. I informed them my dogs would not be coming to stay.
This past weekend I was convinced to give them another shot. Since it is so convenient to my home and they had openings I decided to do it. When I dropped the dogs off the facility smelled very bad. This caused me to raise and eyebrow. They took the dogs happily and said they would see us tomorrow! When we went to pick up the dogs we were informed that there was a cancellation fee for the last time. I asked why I was not informed of this when I canceled the stay nor when I dropped the dogs off for their current stay. The girls looked and each other and shrugged. I said, well I am not paying it and I want you to go get my dogs so we can pay for this stay and get out of here (did I mention how bad this place smelled???). We waited for about 5 minutes. The attendant, Carly, came out with hands on hips and said I am charging you $ 44 today and Shannon, the owner, WILL BILL YOU for the rest. I said, I am fine with paying for their visit today because they stayed, obviously, but I will not pay the bill. She got very angry and acted like a spoiled teenager. She would not check us out and then I asked her to go get someone else to help us because I would not be subjected to her attitude anymore. She slammed the gate and the door and sent another woman out to help us. Our dogs came out and reeked! Gosh they smelled horrible. I took them home and the same thing happened with the water. It is now Monday and my male dog is still ill from the weekend.
Needless to say, something happens at that facility. The staff has problems with communication and are very inattentive. That means that translates to care of my pet. Never again will I leave my dogs in such incapable hands of those at Camp Bow Wow!