Fenton Nissan of Lee’s Summit

The most herrendous customer service I’ve ever had. Fenton Nissian will make mistake after mistake and not take any acccountability or responsibility for anything. They are crooks and every sense of the word «SLIMEBALLS.» We have bought 5 cars from them and this last go around will be our last. You try to give people the benefit of the doubt, but they are crooks. As soon as they have your money in their hands, they dont care about you after that. DO NOT BUY A CAR FROM FENTON NISSAN!!!

And now the rest of the story. I did finally get my title and lien release and of course the $ 25 check the GM promised wasn’t with the title.
I took the tile app and appropriate paperwork to the Lees Summit DOR office and after waiting 45 minutes and several minutes with the DOR employee I was advised Fenton had given me the wrong title.
So I was back to Fenton and after waiting again I was given the correct title. And of course I had to wait another 30 minutes at DOR but I do have my new license plates.
If you don’t mind waiting this is your dealership. Me, I don’t like waiting and I’m going to get my truck service done elsewhere.

very friendly service department — no pressure to buy anything not needed.

After visiting other Nissan dealerships in the area I decided on Fenton because they were completely up front about the price of the car and did not try to waste my time. Peter, the sales manager, is great! He didn’t have the exact car that I wanted, but did everything he could to get it for me. That included sending one of his sales reps all the way to Arkansas to get me the exact car and color that I wanted! Can’t say enough positive things about these guys.

I purchased a car from McCarthy Nissan who later became Fenton Nissan. I had all my oil changes and 21 point inspections done at the dealership for over 10 years. Not until I had the opportunity to take my car to an independent mechanic (for a license renewal inspection) did I learn that this dealership had hidden a major problem from me. For the 10 years I have owned the car a major defect in the car was allowing the area below the front passenger seat to rust. At no time in the 10 years did the dealership’s service department notify me that I might want to get this looked into even though they knew that the 2005 Altima was one of the cars that had a design flaw in it that allowed the undercarriage to rust.
I have now been in touch with both the dealership and Nissan Corporation and their response is ‘We don’t have to tell you that your undercarriage is rusting out when we do a 21 point inspection’. It’s up to you to figure that out.
I would not recommend this dealership under any circumstances! This is an unscrupulous dealership!

Started on Saturday, found the car I loved, excellent sales person, then came the finance person Chris. He was all nice & sweet at first but became very pushy when it came to the numbers! I called before I even went to the dealership & made it clear that I would only come if we were looking at this exact vehicle I found on their website with the exact price & they said that wouldn’t be a problem. Obviously I get there & the story changes. Chris acts like he is doing me a favor by coming down to the Internet price that we spoke about on the phone before I drove an hour & a half. Then he says he has to tack on $ 699 for some package that includes nitrogen in the tires and $ 199 for an admin fee. I said absolutely not. I won’t see any of those numbers. After I got up to leave he scratched them off the paper. Keep in mind the entire time I did not feel good about it because Chris was being pushy, trying to convince me to finance through Nissan even tho I did not want to. I ask if they offer free oil changes for a certain amount of time, he says «only one» one oil change, Really? I was not happy & wouldn’t settle with that. So he said «we can do 3 years free oils changes» After finally coming to some sort of an agreement I then ask for him to throw in window tint. He says absolutely not & I ask if I can call back later, he gathers his papers and nods his head &walks away, extremely rude! I don’t call back, then at 8:15 that night I get a call from the manager, John, that asks if I get the tint added will I come buy. I said yes & he said he will arrange it. He called on Mon. to say he is calling around to get the tint arranged which was a complete lie as you’ll read later that he never even planned to have it tinted in Lee’s summit and we agreed to finish this up on Wed. evening w/​the check in my hand & my car completed. Tues. I called John cuz they still haven’t sent the purchase order. He basically got all my info again over the phone. Then said he was gonna have his finance manager call to get my banks info. I said I already gave them her info 3 times & it’s written on the back of my paperwork. He said oh it’ll just be easier if he gets it from you. Um, it’s a fax # & name? This other guy (Kevin) calls me and says «so I understand you are interested in Financing through Nissan?» I said absolutely not. This is ridiculous. The purchase order was supposed to be sent «within in an hour» from when I called yesterday & my bank still hasn’t received it! I made it clear I didn’t want to finance through you guys. He said «may I ask what your interest rate through them is» I said no, I am going through them and he said I’m not trying to upset you, a lot of people like going through us cuz we do all the leg work so you don’t have to. I said the good thing about my bank is that they have everything done they are just waiting on you! He said ok I’ll send it! John calls me & after I tell him it’s ridiculous that he had someone call me about financing through Nissan, he tried to blow it off and was like ya but did he get your banks info to send it? I said he did but my bank still hasn’t received it & I made it completely clear I did NOT want to finance through them on Sat, Mon, and Tues! He said, oh well he should be getting that over to her. I asked if the car would be ready to go tomorrow evening as planned & tinted. He said oh no I never tint cars on my lot until it’s paid for. I said I understand you need the check but you told me it would be tinted & ready for me to drive away on Wed! Had I known I would’ve provided the check sooner, thank god I didn’t! He said no I never tint cars on my lot (again). I said so what do you plan to do, just give me money to have it tinted elsewhere? He said no, where do you live? He has a form with my info! I already told him in our last phone call today & Mon & Sat! He said «well I don’t know where that is, where are you close to?» I named two bigger cities and he said he would call whichever I want & arrange the tint. I said that’s ridiculous. I wanted this done all in one day so I could drive away with my car completed. He still argued & had a rude tone with me the entire time and it honestly sounded like he could care less, & if the tone was misinterpreted then maybe he needs to work on his customer service skills. I said I don’t know if I want to go through with this. I’ve talked to 5 different people & I’ve been jumping through hoops for 3 days trying to get this done. He said okay (again as if he does not care at all). I hung up. Then my bank lady called & said she called there & told them I’m about to back out & they needed to send a purchase order over now so we can get this done and cut the check. The guy said he couldn’t because the sales department hadn’t even given them a final number! The number we Decided on Saturday, the number I told them on Monday, & the number I just discussed with him 30 minutes prior. There is more, met my character limit. AVOID THIS PLACE!!!

I had to switch from the Nissan dealership in Blue Springs to the one in Lee’s Summit. I was worried since I had great service in Blue Springs, but the Lee’s Summit service department did not disappoint. I am part of the Nissan rewards program, so I went to get my free oil change and check why my tire light was coming on. I made my appt. about a week in advance. Once I got there I was promptly greeted but then waited while the staff was busy helping others. I stated I would be going to lunch and would be back in 2 hours. I came back to my car finished, tire repaired and the car washed! Wonderful service thank you for making the dreaded service repair pleasant!

I drive from KCK out here to get my 2007 serviced. They lent me a free, newer model for the day even though my service was only going to take a couple hours. I feel confident that they were truthful in their assessment and they gave me a great price for new breaks and other timely maintenance. I like that they have big windows for viewing as your car is being worked on, too. Also, no hard pushes from salespeople near the waiting area.

My mom was set on getting a pre-​owned Altima, so we came to Fenton. Everything was fine until my mom finally decided to buy a car. The finance manager, I want to say his name was Jack, practically ran into the finance office to get paperwork, but my dad informed him that we weren’t using their financing because our Credit Union could give us an interest rate that they couldn’t match.
This is when Jack became angry and rude. He threw down the paperwork. «Well you should have told me that beforehand,» he practically spat at us. He acted like we were inconveniencing him by even existing when we were giving him our credit union’s information. He was ridiculously unprofessional.
Finally, we left with the car and a 30 day temp-​tag. After a couple days, the credit union called my mom, concerned because the paperwork they had received from Fenton said that the car still had a lean on it, and Fenton did not have the title. The credit union would not issue the down payment until the lean was released. My mom called Fenton and they assured her that there was no lean and that they would send a lean release form that day. That didn’t happen.
My mom called a few days later and spoke to Jack. He demanded that she make the credit union send the down payment without a lean release. We soon learned that they had sold us a car they didn’t even own yet, and they were planning on using the down payment to clear the lean. That’s borderline illegal and horribly bad business practice.
After calling almost every other day at least for weeks, They finally payed off the lean and gave us the title 28 days after we had taken the car home. This left my mom, who works full-​time two days to get her car registered and tagged. Those people are terribly unprofessional and we’ll never do business with them again.
Oh and here’s the kicker, not three months after we purchased the car, we get a call from a salesman asking if my mom is willing to trade in the Altima for a new car because another person is looking for the exact model, year, and color that she has. Who tries to buy back a car they just sold? Sketchy to say the least.

Buyer beware! They get your money and the service becomes non-​existent! I have dealt with dealerships about 30 – 40 times in my past as I work in the car industry, and the customer service, or lack thereof, that this «dealership» displays to paying customers is honestly borderline non existent. You will be put on hold for 5 minutes at a time and told to call back because EVERY person there is in a meeting (completely understandable, but 6x in two days? come on). As by checking out their reputation, I see they either don’t care about customer service or changing their reputation for the better or they don’t have the competence to understand that reputation is everything in a customer-​service based industry. If this review turns ONE person away from doing business with this «dealership» (I keep putting that word in quotes because I wouldn’t be surprised if this was a company run out of a boiler room) then I feel like I did a great service. Turn it around, guys! You’re giving Nissan a bad name in Missouri!

To make a long story short Nissan of Lees summit has deep structural and procedural problems when it comes to their employees how their employees are treated and how they treat customers. They fire good workers and pick fights like children and make working at the dealership almost unbearable. On top of horrible customer service they treat their employees with as much disrespect and unfair accusations that I have ever experienced. If I could give one bit of advice to anyone who sees this it would be to stay away from the Fenton Motor group and absolutely their lees summit location. If you feel like getting screwed and treated like you’re not worth their time i recommend their dealership but if you want to be treated like a human being and valued customer I would recommend staying away from them at all costs.

In for a quick oil change. The service lady was nice. I like that they supply hot cocoa. Wish they had multi coffee machine like the other Nissans (ex French vanilla capp etc) the inside is nice and clean!

Fast and clean. I was not aware that I had enrolled in a Nissan rewards program at the time of my car purchase. The friendly cashier pointed out to me that this visit was on them and absolutely free. Brilliant.
On a side note: could not get their wifi going on my iphone; (

The staff was professional and the service was very quick. I like the coffee and the little counter games that seemed to help the service time fly by. My experience has always been top notch at this dealership. I originally purchased my car from this dealership and have had all of my maintenance performed here as well. I have had nothing by excellent service at Fenton Nissan in Lee’s Summit.

Great service! Love this place!
This dealership helped me discover that Jiffy Lube destroyed my transmission. Fortunately, I was reimbursed for my damages. I will never return to a janky national chain to have my car serviced. Lee’s Summit Nissan is thorough, professional, friendly, reasonably priced, and nobody makes skanky passes at me.
That’s right… I used janky AND skanky as descriptor words.
Somehow the entire staff at National Tire and Battery in Lee’s Summit, think it’s okay to barrage women with their pick up lines… I won’t be back there either. So kudos to Lee’s Summit Nissan. You guys are the shizz for real. Shout out to Tara in the service department! She’s the best!